Afternoon Tea at the Brown Palace

Review summary

1. M

   Michelle

   Denver

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience, especially with the holiday decorations!!
   

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2. K

   Kelsey

   Seattle

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I booked afternoon tea at the Brown Palace after hearing how great of an experience it was and how it was such a fun holiday activity. It was myself , my mom, my sister and a family friend. While my mom and family friend arrived late due to some complications with wheelchair access, my sister and I weren’t even greeted at the table for almost 30 mins. Once we placed our tea order it also took incredibly long to get our tea (~10 mins). Once we finished our server brought our check at which point once we put a card it was another 15 mins trying to flag someone to pick it up and then 20 minutes trying to get someone’s attention to bring back the check after running the card. Not nearly the level of service expected. Now about our server specifically, she was very short with us to the point that it was rude, we felt completely ignored, she didn’t offer any information as to what comes with the tea or ask if we had been before or anything. We’d try to ask her something but before we could get half a sentence out she was onto the next table already. She didn’t make eye contact and appeared to not even be paying attention to us while at our table. It did not appear that they were understaffed or anything either that could help explain this. I will never recommend the Brown Palace after this experience, just not even close to worth it. I had thought this might become an annual tradition, but absolutely not after such a terrible experience.
   

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3. D

   Dennis

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was excellent. And the decor and ambience was wonderful. Great holiday event with the family.
   

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4. R

   Risa

   Seattle

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were kind and respectful. The food and wine were delicious, and the pianist was incredibly talented. A perfect afternoon.
   

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5. B

   Bob

   Denver

   2 reviews

   vip
   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had wonderful time and repeat next year. Would recommend this to friends and family.
   

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6. H

   Hannah

   New York City

   3 reviews

   vip
   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Just wonderful! The ambience cannot be beat. Perfect way to get into the holiday spirit. We absolutely loved it!
   

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7. V

   Vanessa

   Denver

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We had a fantastic experience with the hostess, Lynn. There was a mix up with our booking and instead of disappointing my 12 and 8 year old children Lynn went above and beyond to find us a table. The atmosphere was beautiful. Our seats were just next to the hostess stand and unfortunately there was some clutter. It wasn't as festive as the rest of the restaurant. Our table and a few others near by didn't quite get as nice of a view as others. The Christmas tea was delicious as were the scones and tea sandwiches. Our waiter wasn't as warm as the rest of the staff we interacted with. Overall we had a great experience.
   

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8. t

   tricia

   Denver

   8 reviews

   vip
   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Service was not great We went 2x and service was slow and did not make it feel like it was a special experience I have been going for decades and never experienced this level of poor service Waitress and hostess Also 32 dollars to valet for an hour or two??
   

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9. B

   Barbara

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful tea. Service was excellent and we had a very enjoyable event.
   

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10. J

    Jacquelene

    Las Vegas

    8 reviews

    5.0

    8 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful time but truly overpriced. Tea was great!
    

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