Alex Madonna’s Gold Rush Steak House, at Madonna Inn

Review summary

1. C

   Christ

   Detroit

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We've been coming here for awhile, celebrating Thanksgivings, Christmas' and other big events. The reservation procedure was a joke this time. We spent months trying to get two tables in the main steak room, to celebrate our daughter's wedding with our of town guests. We had our reservations in place, only to get seated in two separate areas. One area being the substandard, lack of ambiance Garden Room. We were met by 0 understanding by staff, embarrassed in front of our family and friends, not to mention strangers who wondered what the commotion was about. Sadly, after tonight's fiasco, this will be our last event celebrated at the Madonna Inn.
   

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2. m

   mary ann

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service, and ambience. Kitschy and cool. Loved every bit of it.
   

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3. k

   karen

   Central Coast

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It took 1 hours for us to get our food. Not to impressed with the ambiance. A little much
   

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4. C

   Cheryle

   Central Coast

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was wonderful. Our family had a wonderful time. Alfredo was very efficient and attentive to all our needs. The food was very good. Thank you Madonna Inn!
   

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5. D

   Dexter

   VIP

   Los Angeles

   7 reviews

   4.0

   7 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   It is almost impossible to serve 1,500 meals perfectly. So, I ordered the Swordfish this year and it was below the proper temperature. It was close to me asking for wasabi. This is our 4th time on a holiday and we will probably be back but I will change what I order. I will stick to Steak or Turkey. The restaurant is decked out and the staff is very good for the amount of diners.
   

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6. w

   windy

   Central Coast

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   all the food ordered was outstanding except for the duck is was dry and hard to eat. the desert was very very good, everyone in my party was happy. the service was outstanding as well. I would go back again
   

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7. J

   Jovert

   Sacramento

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   As always, we have a great experience from food to service. My review is of the ambiance for the season. I feel like its lacking from expected. Christmas music was not turned on when we got seated and when it was played it was on and off. We had few table napkins in our table that were stained. Other than that, staff gave their best service.
   

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8. A

   Annabelle

   Los Angeles

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   I love the Madonna inn, but this experience was not as good as i was hoping. Started out great, they brought bread and nice finger foods, but we were brought the wrong thing 4 times after our order was taken, and they didnt take a lot of our plates out of the way so we were cramped. Got judgmental looks from servers. The food was alright, but the cake was the only think we were really excited about. We totally understand it was christmas eve, but we just noticed those tiny things that need a bit of work! Other than that, it was an okay experience.
   

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9. K

   Kirstin

   VIP

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious food wonderful festive atmosphere & great service
   

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10. K

    Katherine

    VIP

    Central Coast

    17 reviews

    2.0

    17 reviews

    Dined 1 day ago

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    We have been dining at the Alex Madonna Gold Rush Steak house for several years, and have observed the quality of the food (and the service) decline sharply over the last, few years. Gone are the small details (e.g. the balloons indicating that it's someone's birthday or anniversary), and these "small" details are what made the steak house and Madonna Inn such a special place. The Christmas Eve menu offerings were disappointing, and far more limited than during prior years that we have spent Christmas Eve there. The crab bisque with thin in consistency and lacked flavor. While the filet mignon was outstanding, the rest of the meal left a lot to be desired. The mashed potatoes were fake, powered mashed potatoes that were tasteless--something that you would expect at KFC, and not a fancy steakhouse on a holiday evening. For the prices that they expect customers to pay, the steak house should have used real mashed potatoes. And the green beans were plain with no seasoning. The saving grace was the dessert options, which never disappoint. We were also quite disappointed by the poor service. We understand that Christmas Eve tends to be busy, but I do not think that is an excuse to make customers wait more than 30 minutes for refills of iced tea and soda. The cocktails took nearly just as long--it was at least 30 minutes to receive the first cocktail and about 20-25 minutes for the second cocktail. Our first course, the soup, did not arrive for over 30 minutes. Furthermore, we often had to flag down our waitress to get condiments such as horseradish or a copy of our bill. Overall, it has been quite disappointing to see all of the cutbacks that the steak house, and hotel, have made in what seems to be an effort to save a few bucks. We will not be returning to the steak house anytime soon.
    

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