Atlas

Review summary

1. E

   Emilie

   Atlanta Metro

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The service was good, and the food was solid, but not what I’d expect from a Michelin-star restaurant. The salad, which I was told was going to be fairly small, turned out to be immense, while the mushroom pillows entree featured approximately five mushroom pillows (ravioli), of which size plate the salad should have been more congruent. The real disappointment was the wine. It was $123 for the bottle and barely drinkable - flat, no acidity, no flavor, 11% ABV. Also somewhat cloudy. A gnat landed in my glass and even it struggled to drink. I got home and googled the wine - retail for $25. That is an outrageous markup, and the sommelier should be ashamed to have it on the wine list. Atlas had been amazing pre-pandemic and shortly after the pandemic; I do not know how it got a Michelin star in 2024.
   

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2. R

   Rob

   Atlanta Metro

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was great. The Wagyu add on was exquisite. Very creative and thoughtful tasting menu. Wine pairing was superb. Pacing was a little stretched. Took almost 3 and a half hours to eat roughly 12 total courses including over an hour and a half to eat our final 4.
   

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3. s

   sarah

   VIP

   Atlanta Metro

   10 reviews

   3.0

   10 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We went to Atlas for Christmas Eve. Ended up doing the ala carte menu instead of the tasting style as we didn't think we had the appetite for the length of the meal. Ordered the wagyu tartare, kampachi, lamb ragu and wagyu steak as well as a desert. All of the food was delicious. Where the experience fell a little flat was the actual experience. We sat for some time before our waitress came to take our drink order and then my wine came quickly and my husbands cocktail took quite some time. this was the type of service experience for the whole time we were there. In addition, if you sit closer to the bar you can hear music from there that was a very different type of vibe then the rest of the restaurant and made it a little strange. the food delivers on the michelin star however I would really expect better service if we were to ever come back.
   

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4. J

   Jeni

   VIP

   Atlanta Metro

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was Christmas Eve and the choice of music was a little off. Everyone was cold. Men were taking their jackets off and giving them to the women. I left my coat on my shoulders. The food was delicious and the service was good.
   

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5. G

   Greg

   VIP

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was an amazing experience. We did the tasting menu and every course was incredible.
   

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6. I

   Ian

   Dallas

   15 reviews

   2.0

   15 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   We love this restaurant. However, on this occasion our entire experience was ruined by a rowdy group of people who sat at the bar vaping clouds of smoke that smelled so bad it took away from the taste of the food and wine pairing. This crowd also took ornaments off of the Christmas tree and began walking around placing them on other guests who they didn’t know. It was very clear that the management knew who these people were because they were shaking hands and hugging them. It was also evident that they were friends of the staff when I requested that a manager please ask them to stop vaping and instead of confronting the people making a scene, I was informed that they “would have to see it for themselves before intervening” when even the bartender and servers witnessed this. Then they told us that we would have to move if we weren’t happy with the situation. We were offered a minor gesture of apology when even after the fact we ended up paying a substantial amount of money for an evening ruined by friends of the management. This is a Michelin star restaurant that takes reservations for a full dining experience in the bar area and the price is the same as the main dining room. If the service is going to be diminished by a sports bar environment at the bar, they should at least adjust the pricing accordingly. I hate to say this but, I don’t know that we will plan a return anytime soon. We felt unwelcome and disappointed by not only the actions of rude guests, but by the response from management who prioritized their friends drinking miller light at the bar over the rest of the guests enjoying what is supposed to be a dining experience of wine pairings and tasting menu. We were not the only ones who had a problem, other staff and guests were disappointed as well by the actions and response. I hope this is an opportunity for the management to reflect on what could be done better to maintain the standards of a fine dining Michelin rated restaurant like Atlas.
   

   AtlasResponded 6 days ago

   Hey Ian, We're really sorry to hear about your recent experience at Atlas. We take your feedback seriously and it's disappointing to know that we didn't live up to your expectations. We understand how important a dining experience is and we regret that the atmosphere at the bar detracted from your experience. We pride ourselves on putting the guest first and we're sorry that we missed an opportunity to provide you with a 5-star experience. Your feedback is important to us and we'll use it to improve our service in the future. We hope you'll consider giving us another chance. Kind regards, The Management Team
   

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7. N

   Natalia

   VIP

   Atlanta Metro

   26 reviews

   5.0

   26 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best service in Atlanta. The best food and atmosphere! The best restaurant!
   

   AtlasResponded 6 days ago

   Hi Natalia, Thank you so much for your glowing review! We are thrilled to hear that you enjoyed the service, food, and atmosphere at Atlas. Your kind words truly mean a lot to us. We strive to provide the best experience for our guests and your feedback affirms that we are on the right track. We look forward to welcoming you back soon for another exceptional dining experience. Best regards, The Management Team
   

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8. S

   Sal

   San Francisco

   31 reviews

   4.0

   31 reviews

   Dined on December 18, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Atlas has excellent service and overproduced cuisine but the beautiful surroundings and atmosphere made for a very pleasant evening. The service team is the reason to go. Our waiter Anthony was brilliant and both sommelier's were accommodating educational and a delight to deal with. The evening ended with a lovely Rhum Baba perfectly presented. Our only complaint was the completely overwhelmed food that featured an overdressed Wagyu tartare with no beef flavor, only texture, Oyster's flooded with a overly sweet mignonette and Caviar Bellinis made of Buckwheat which did not taste very good and had questionable texture. We did enjoy the "pillows" pasta dish. We will try the tasting menu next to see if it delivers a better culinary experience. In short, great staff, ok food.
   

   AtlasResponded 6 days ago

   Thanks for visiting us, Sal! We're delighted to hear that you enjoyed the atmosphere and our service at Atlas. We love to hear that our team member, Anthony, and our sommeliers, provided you with delightful service. We're sorry that our overall food and cocktails didn't meet your expectations. Your feedback about the Wagyu tartare, Oysters, and Caviar Bellinis is appreciated and will be taken into consideration. We hope to welcome you back soon for a better culinary experience. Best regards, The Management Team
   

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9. B

   Brent

   VIP

   Atlanta Metro

   5 reviews

   3.0

   5 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We were not told that there was an option to get the ala carte menu in the main dining room. A server at the end told us that. We ordered the wagyu supplement with our server but it was completely ignored and not served. As they were starting dessert, we reminded them. The server came back and apologized and admitted it was their fault. Additionally, we had a $500 credit that was called in to be applied to our bill as a gift. We got the bill and it was not applied. We pointed that out to the server and he immediately knew that there was a credit on our reservation but for some reason a Michelin star restaurant did not have the process in place to have that completely and Seamlessly transition to our bill. It made us wonder if it was intentional. At the end of the day our bill was over $1350 and it was not worth it. 
   

   AtlasResponded 6 days ago

   Hey Brent, We're truly sorry to hear about your experience at Atlas. We take pride in providing excellent service and it's disappointing to know we fell short during your visit. We understand the frustration with the billing and the oversight with the A la Carte menu. We're committed to improving our processes and your feedback is invaluable. We hope you'll give us another chance to provide the experience you expected. Best, The Management Team
   

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10. S

    Sean

    Orlando

    3 reviews

    4.0

    3 reviews

    Dined on December 17, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    It was good experience. Food and service were wonderful, with exception of entree were delivered way too late. We didn’t understand the choice of music as Heavy Metal should not be what we were listening to while having this experience and we were told by our server that it was chefs play list and 50% of people don’t like it. It wasn’t even back ground music and it in your face. Well we were in that 50% not like category. It is really not about the chef , it is about the guest.
    

    AtlasResponded 6 days ago

    Hello Sean, Thanks for the review. We're glad to hear that you had a good experience at Atlas. We apologize if the timing of your entree took away from your enjoyment. We also understand your concern about the music and will take it into consideration. We're always looking for ways to improve our guests' experience, and your feedback is valuable. We hope to serve you again soon and provide a more seamless dining experience. Best, The Management Team
    

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