Bahama Breeze - Raleigh

Review summary

1. OT

   OpenTable Diner VIP

   Raleigh4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing waitress for my daughter’s 21 birthday.
   

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2. KD

   KellyD

   Baltimore12 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 5
   4. Ambience 1

   I’ll start with the fact out server was STELLAR! He truly saved the day! The management staff, horrendous! We were celebrating my son’s 18th birthday and had high expectations based on our previous positive experiences with Bahama Breeze and other Darden restaurants. I made a reservation for a party of 13 via OpenTable two days in advance. On Friday evening, I received a text message from Bahama Breeze confirming our reservation and party size, yet at no point was I informed that our group would not be able to sit together or that the restaurant was physically unable to accommodate a party of our size at one table. We arrived at 6:50 PM, we were not seated until 7:10 PM despite having a reservation as it seemed no table had been prepared for us. When we were finally seated, we were placed across from and behind each other, rather than together. When I inquired with the hostess about the seating arrangement, she responded with frustration and eventually stated, “We don’t have anywhere to put you.” This was the same hostess we overheard saying, “I forgot about that large party,” indicating clear mismanagement. Upon requesting to speak with a manager, I was eventually met by the Culinary Manager, Ron. His demeanor was dismissive, with no sense of urgency or concern for our issue. I explained that had we been informed of the seating situation in advance, we would have chosen a different restaurant. Instead of offering a sincere apology or a resolution, he responded nonchalantly,His only suggestion was that we “wait around” in hopes of possibly getting seated closer together, Further, when I asked for the General Manager’s contact information, I was told that the Service Manager, Sue, was on duty. However, when our server attempted to get her to speak with us, she refused to come to our table. This level of disregard for customer concerns is unacceptable. At the very least, your team should ensure that reservation policies and seating limitations are clearly communicated
   

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3. J

   Jordan

   Raleigh1 review

   4.0

   Dined on February 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good meal, nice place! Only downfall is we had a reservation for 8, but did not get seated until 8:30.
   

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4. V

   Vanessa

   Raleigh1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was wonderful. It was a busy night so there was a bit of the wait for the order but the live music made up for it. Staff was very helpful and friendly. Enjoyed my experience
   

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5. V

   Valery

   Raleigh1 review

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had a reservation at 6:45 PM and ended up eating dinner after 8 PM. The restaurant overall was okay ambiance wise. The steak I ate was overcooked and cold. The snapper was okay but had little rice. Overall there were glitches with payment on the kiosk that had to be fixed by the waitress. This place has 4.1 stars on Google for a reason.
   

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6. W

   William

   New York City2 reviews

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food and drinks were absolutely amazing! We did go on a holiday so I expected some delays with service which took place once seated. The staff was slow and it took 2 1/2 hrs in total to get our food, drinks and check. We were only a party of 2.
   

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7. R

   Ramon

   Atlantic City1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing amazing AMAZING! Food, staff, cleanliness…. All was top notch!
   

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8. L

   Latethia

   Orlando6 reviews

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and drink as always. We had reservations and was seated immediately. Was able to watch the game.
   

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9. C

   Christine

   Raleigh4 reviews

   4.0

   Dined on January 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was flavorfiul. Highly recommend the chowder. Their nonalcoholic drinks were delicious! I will return.,
   

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10. O

    Orhan

    Raleigh3 reviews

    1.0

    Dined on January 4, 2025

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 1

    We have not been to Bahama Breeze for maybe 20 years. It was nothing like we remembered. They became a shell of what they have been before. Place has a tired look, drinks are made with ready made, store bought drink mixes. It is just not what they have been before. A tired sad place.
    

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