Benihana - Alpharetta, GA

Review summary

1. F

   Frank

   VIP

   Houston

   24 reviews

   1.0

   24 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Christmas evening…overcrowded and understaffed. Waited90 minutes for our food to arrive after order was taken. When it finally arrived, it was cold. Probably just sat in the kitchen waiting for someone to take it to the table.
   

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2. M

   Meru

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience . I wish the chef wore gloves though
   

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3. J

   Jonathan

   VIP

   Atlanta Metro

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Eve dinner Reservation for 6:30pm and didn’t get seated until 7:45pm. This is not a hard problem to solve for knowing this is going to happen on Christmas Eve…. There were 50+ people waiting to be seated all with Reservations. Once seated it was all good but I will have to game the system if I come again because of the ability to “take” the reservation but the inability to “hold” the reservation.
   

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4. M

   Megan

   Atlanta Metro

   11 reviews

   4.0

   11 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We went for Christmas Eve and overall had a very good time. We had a reservation for 6:30, arrived at 6:05 and were told the wait was an hour. We waited a bit and then opted to grab a regular table vs the hibachi seating. The server was very good, she apologized several times for the delays for drinks and food because they were so busy and was very friendly. The food was good, we were all pleased with our meal choices.
   

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5. K

   Kevin

   VIP

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Another great meal! Food was awesome. Chris is the best Benihana Chef there is.
   

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6. D

   Daniel

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is a wonderful way to bring the family together and celebrate Christmas Eve 2024!
   

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7. OT

   OpenTable Diner

   Detroit

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was very disappointing to be seated 1 hour after our scheduled reservation!
   

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8. Q

   Quantavius

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef Sam was the best! We had a great time & are looking forward to our next dining experience at Benihana!!
   

   Benihana - Alpharetta, GAResponded 1 day ago

   Hello Quantavius, We're thrilled to hear that you had a wonderful experience at Benihana - Alpharetta, GA! It's wonderful to know that our Chef Sam made your visit memorable. Your kind words are greatly appreciated and it's customers like you that make our job wonderful. We look forward to serving you again soon. See you at the next dining experience! Best, The Management Team
   

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9. H

   Hyong

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   2:15 reservation, chef did not come to our table until 3:08. No explanation before or after. Chef was good, waitress was great. Food was good.
   

   Benihana - Alpharetta, GAResponded 2 days ago

   Hey Hyong, Thank you for taking the time to share your experience at Benihana - Alpharetta. We're glad to hear that you enjoyed our food, but we're sorry to hear about the delay in service you experienced. We understand how frustrating that can be and we're truly sorry for any inconvenience it may have caused. We're glad to hear that our service team was able to make up for it with their excellent service. We hope to have the opportunity to serve you again and provide you with a better dining experience. Best regards, Benihana - Alpharetta Management Team
   

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10. J

    Jordan

    Atlanta Metro

    5 reviews

    1.0

    5 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 4
    3. Service 3
    4. Ambience 1

    We made a reservation for 8 PM for three people, when we arrived at the restaurant they told us that it would be a 30 minute wait, but there was no one else waiting. We asked them why it would be an additional 30 minutes when our reservation is for 8 o’clock and they stated that a reservation just gives you priority over a walk-in not that you would sit down to a table . If that is the case that needs to be stated somewhere when booking or at the restaurant. Once we got to our table, it was another 30 minutes for a server another 20 for drinks. There was no salad, the waitress had to go back to the back and make salads. However, when the chef came to make the food, the food was excellent, shout out to chef Ash And waitress D. 
    

    Benihana - Alpharetta, GAResponded 4 days ago

    Thanks for the feedback, Jordan. We're glad to hear you enjoyed the food at Benihana - Alpharetta. However, we apologize for the long wait times and any confusion regarding reservations and walk-in customers. We're sorry for any confusion and we'll work on ensuring this doesn't happen in the future. Your satisfaction is our top priority and we're glad you enjoyed the chef and service. We hope to serve you again soon!
    

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