Benihana - Atlanta - Buckhead, GA

Review summary

1. OT

   OpenTable Diner

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Runnnnnnnnn...........management, host/hostess, server, cook, owner, all incompetent for the prices of this food and service...they cannot get anything correct but the charges on your receipt. And u better double check that.
   

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2. M

   Michelle

   VIP

   Atlanta Metro

   9 reviews

   1.0

   9 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Worst meal I have had in Atlanta in 25 years. Please save yourself the trouble and don’t go to this restaurant. I didn’t eat my meal at all, and did not take any home. For steak and shrimp with chicken fried rice, a Diet Coke and water lunch was $59 -$70 with tip. Was never asked why I didn’t eat my food. Steak had all the fat left on it, lemon was all over the steak, which I have never had. The shrimp was under seasoned and overcooked and when I called to tell a manager I was told it’s a holiday menu and you only get lunch prices if you request them. When asked to rectify the I was hung up on. Don’t waste your time. Food had no flavor, had fat in it, and was drowned in garlic butter. Very unfortunate experience and customer service by management.
   

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3. J

   Jason

   Orange County

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was great. Chef was super funny and cooked food perfectly. Only off thing was restroom smelly like heavy weed. Otherwise great.
   

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4. J

   Joanie

   Charleston

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   The service was great and the cook was very entertaining. But the restaurant was filthy. The walls had grease and all kinds of dirt on them. There was trash all over the floor too.
   

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5. S

   SaDonna

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Over a hour to be seated with reservations- a hour and a half for a server or greeter to come to our table. Chef Eric was great once he got there. Everything else was horrible.
   

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6. B

   Bryan

   Charlotte

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took an over 90 minutes for the chef to come to our table to cook. Benihanas was understaffed or over booked or both. Management was horrible. I felt bad for the staff working there as they were put in a position to fail. Worst NYE dining experience ever. Also ran out of glassware and silverware so ate with plastic forks.
   

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7. M

   Mike

   Nashville

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We had not been to Benihana's in a long, long time. We went as a celebration dinner after our son's engagement just prior at the Atlanta Botanical Gardens. I must say, as native Atlantan with many fond memories of being in and around Downtown Atlanta, Midtown and Buckhead, and even many fun memories associated with Benihana's, I was rather shocked at the behavior of the clientele. There were only four of us so we were seated with two other couples we did not know. Back in the good old days, that would have meant we made new friends and had a jolly time being entertained by the chef at our table. However, that was not the case at all. Both couples, one maybe more than the other, were completely engrossed with their phones, barely spoke to each other, much less anyone else. They seldom, if at all, smiled or engaged with the chef or any table mates. As we looked around the entire restaurant, we were surrounded by groups of families--including young children--who were doing the same thing--everyone glued to a phone in hand. We were the only 4 we could see who did not have our phones out (except for a fun photo or two). We enjoyed our dinner and conversation with each other. Our chef was entertaining and seemed to appreciate our engagement with him. Our service was good and the food was exactly as expected. I doubt, however, that we will be back there soon. So unfortunate the social skills that are lost and the rudeness exhibited toward hardworking people. It makes me sad to write this review. It was quite a wake up call to our whole group. It was not the service that turned us off, but the clientele.
   

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8. S

   Syan

   VIP

   Atlanta Metro

   35 reviews

   4.0

   35 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Chef Chris is amazing! Haven’t been in a while but I’ll be back soon!
   

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9. B

   Bob

   VIP

   Raleigh

   10 reviews

   3.0

   10 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   They had two armed guards outside the restaurant and one inside. Kind of scary....
   

   Benihana - Atlanta - Buckhead, GAResponded 5 days ago

   Hey Bob, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our food, but we're sorry to hear about your experience with the security. We understand how this could have made you feel, and we assure you that we take this matter seriously. We are working on improving our security measures to ensure a safer environment for our guests. We hope to have the opportunity to serve you again and provide a better experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. J

    JOSEPH

    Cincinnati

    1 review

    1.0

    1 review

    Dined on December 26, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    We had a reservation for 8:30. We were required to use a credit card to reserve, and informed that we would be charged $20 if we missed our reservation (15 minutes late). We arrived at 8:30, and were informed that they were just now seating the 8:00 reservations. Finally at 10:04 pm we weee seated. We got our drinks at 10:31. That’s 2 hours after our reservation time. How does this even happen? What’s the point of making a reservation? If they charge us for missing the reservation, shouldn’t they do something for us when THEY miss the reservation? The service was so bad that you don’t even have time to read all the things that happened. It was the worst restaurant experience I’ve ever had, and Benihana is my favorite restaurant. But it was bad enough that when we left at 11:30, after spending $301 on my family, I realized that it’s truly not worth it.
    

    Benihana - Atlanta - Buckhead, GAResponded on December 27, 2024

    Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
    

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