Benihana - Atlanta - Buckhead, GA

Review summary

1. A

   Angelina

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had reservations for 5:30 PM but were not seated until 7:45 PM—a delay of over two hours. Upon arrival at 5:00 PM, we learned they were still seating guests with 3:00 PM reservations. This level of mismanagement is unacceptable. Overbooking to the extent of 1,100 reservations in one day demonstrates a clear disregard for customers’ time and expectations, despite the holiday season. I made my reservations a month in advance, expecting a professional and well-organized experience. Instead, the lack of a proper system and an apparent prioritization of financial gain over customer satisfaction created a chaotic and disrespectful environment. When businesses fail to respect their customers’ time and plans, they risk losing trust and loyalty. A reservation cap should have been implemented to ensure smooth operations and positive experiences for all. This was a poor reflection of professionalism, and significant improvements are necessary.
   

   Is this helpful?

   Report
2. D

   Dana

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I booked my reservation months in advance for 5:15pm on Christmas. We were not seated until 7:15pm. No apologies, nothing was done to show they understood our frustration. Nine years this has been our tradition, but it will not continue. Very frustrating
   

   Is this helpful?

   Report
3. A

   Ashonta

   Atlanta Metro

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Wait times ridiculous! Bathroom was atrocious. Service and food were good.
   

   Is this helpful?

   Report
4. A

   Arnette

   Memphis/West TN

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Horrible!!! It was a hour and half wait with a reservation. They blamed Open Table for over booking. The food was just okay and too crowded. Utensils were dirty. Never Again!!! The chef was friendly and entertaining.
   

   Is this helpful?

   Report
5. A

   Antoinette

   Columbus

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was Christmas nice they were even open. They over booked ran and hour behind with reservations. Our chefs from Puerto Rico was very nice. and good. Food he prepared was bomb. Million people here on yesterday. First experience eating out on Christmas expensive $189 three people no drinks.
   

   Is this helpful?

   Report
6. D

   Dr. Jamniqie

   Atlanta Metro

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Our chef … chef OD was amazing. He was very personable with a sense of character. Made us smile for Christmas.
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Hey Dr. Jamniqie, Thank you so much for your kind words and for choosing to celebrate your holiday with us at Benihana - Atlanta - Buckhead, GA. We're thrilled to hear that our chef made a positive impression on you. It's wonderful to know that our team was able to make you smile and feel at ease. We always strive to provide the best service to our guests and your feedback helps us do just that. We appreciate your feedback on our service and value, and we will continue to work on improving these areas. We hope to have the pleasure of serving you again on your next visit. Best, The Management Team
   

   Is this helpful?

   Report
7. B

   Bruce

   Orlando

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   I almost have to blame myself for making a reservation for 3:45p on Christmas Eve. Besides waiting for over 30 minutes upon arrival, the service was slow in general. This was not the fault of the server- the restaurant seemed to be understaffed We were not alone, there were other groups in the building when we arrived and the place got ridiculously packed as we were exiting. The only explanation I can come up with is we arrived in the middle of a shift change. We didn’t get salads until after 4:30p.. and we finally finished our meal at 5:50p. For paying almost $600, I wasn’t impressed.
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Hey Bruce, We're truly sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. We understand that waiting for long periods of time and experiencing slow service can be frustrating, especially when you're celebrating a special occasion. We apologize for the inconvenience caused during your visit, and we're grateful you took the time to share your experience. Your feedback is valuable to us and we will use it to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one. Best, The Management Team
   

   Is this helpful?

   Report
8. D

   Dan

   VIP

   Tampa

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful. Had a reservation for 6:30pm… didn’t end up sitting down until 8:30pm. Extremely slow service. Benihana management needs to look into this place because it is way below their standards. Huge disappointment.
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Thanks for the feedback, Dan. We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. We understand that waiting can be frustrating, especially when you have a reservation. We strive to provide efficient service and it's clear we fell short during your visit. Please know that your comments have been taken seriously and will be used to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

   Report
9. R

   Ron

   VIP

   Atlanta Metro

   8 reviews

   2.0

   8 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   This is probably one of the worst run restaurants in Atl. Our reservation was for 9PM and we were not seated until 9:30PM. A waitress did not come over to greet us until 9:55PM. When she did, she stated that the hostess did not assign a waiter or waitress to the table, hence the 25 minute wait. The waitress was nice and cordial. The chef finally arrived to our table at 10:50PM. We waited almost 2 hours before the presentation started. The food was prepared with too much garlic butter and seasoning. This is not the Benihana that I’m used to. Overall, it was an underwhelming and mismanaged experience. I will never return to this location.
   

   Benihana - Atlanta - Buckhead, GAResponded 2 days ago

   Dear Ron, we apologize for any inconvenience this may have caused and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
10. b

    brea

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on December 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My chefs name was Stanley … I didn’t get the other guys name that cashed us out but he had locs and was super nice … the was the best visit I’ve had here since before Covid honestly will be returning
    

    Benihana - Atlanta - Buckhead, GAResponded on December 18, 2024

    Dear Brea, thank you for sharing your feedback with us. We are happy to hear that you had a great experience and we look forward to seeing you soon!
    

    Is this helpful?

    Report