Benihana - Beaverton, OR

Review summary

1. W

   Wei

   Washington DC

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Booked reservation for 6:30 pm, didn’t get to table until 7:30 pm. Chef didn’t arrive until 8:45 pm. Finished at 9:30. Wait time is too long and is ridiculous.
   

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2. E

   Ed

   Portland

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   An unusual experience for us at this restaurant. We usually enjoy this place several times a year. We arrived earlier by a few minutes for our reservation. We were seated by our reservation time. It took an hour to get through the soup and salad. Still no chef for another 1/2 hour. Several mentions to the manager. When our chef Rob came his service was timely and excellent as always. The manager did grant us a discount on our meals. It appeared to us they were one set of servers short, but they continued to seat all tables, so we could not have been the only parties affected.
   

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3. D

   David

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation at 715, they said we’re “running behind” an hour or so - didn’t call us until 930 pm to say your tables ready. Why take reservations when you can’t honor them -
   

   Benihana - Beaverton, ORResponded today

   Thanks for the feedback, David. We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. It's clear that we fell short in meeting your reservation request and handling your table request promptly. We understand how frustrating it must have been to wait, especially when you had a reservation. We assure you that this is not the standard we strive for. We're taking your feedback seriously and will work on improving our reservation management and response time. We hope you'll give us another chance to provide a better dining experience in the future.
   

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4. M

   Michelle

   Portland

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   We were sat an hour after our reservation time and it felt very chaotic. Hopefully it was just an off night.
   

   Benihana - Beaverton, ORResponded today

   Hi Michelle, we're sorry to hear about your experience at Benihana - Beaverton, OR. We understand that waiting can be frustrating, especially when you've made a reservation. We're glad to know that you enjoyed the food, but we're sorry that the service didn't meet your expectations. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon and provide a more pleasant and efficient dining experience. Thank you for your understanding. Best, The Management Team
   

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5. J

   Jennifer

   Portland

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good as usual. Our chef for the night did not put on the normal and typical fun and engaging ‘show’. He did the onion volcano and the egg roll joke. He didn’t crack any other jokes nor did he do the fried rice heartbeat or anything else to engage us at the table. It was the least interact experience we have had to date. Not impressed with tonight’s dinner experience especially for the prices we pay.
   

   Benihana - Beaverton, ORResponded today

   Hey Jennifer, Thanks for dining at Benihana - Beaverton, OR and for sharing your feedback. We're glad to hear that you enjoyed the food. However, we're sorry to hear that your experience didn't match your expectations. We strive to create a fun and interactive atmosphere for our guests, and we regret that we fell short this time. We appreciate your feedback on our chef's entertainment routine and we'll certainly take it into consideration as we continuously strive to improve our service. We hope you'll give us another chance to impress you with our food and service. Best Regards, The Management Team
   

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6. M

   Mariam

   Portland

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had reservations at 8. took three hours because they didn’t seat us until 9 and the chef didn’t come out until 10. Really disappointing never going again. Also the food was excessively greasy and buttery. Had an immediate stomach ache.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for visiting us, Mariam. We're really sorry to hear about your recent experience at Benihana - Beaverton, OR. It's clear that we fell short of our usual standards, especially with regard to seating and food preparation. We understand your concerns about the excessive greasiness and your stomach ache. We appreciate you bringing this to our attention and assure you that we're taking your feedback seriously. We hope you'll give us another chance to provide a better dining experience.
   

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7. M

   Marcelo

   VIP

   Portland

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   One hour wait even with reservation was unacceptable.
   

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8. R

   Rachel

   Portland

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Making a reservation 2 months in advance and still not getting your table for an hour later is crazy!
   

   Benihana - Beaverton, ORResponded today

   Hi Rachel, We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. It's disappointing to know that we didn't meet your expectations, especially with your reservation being almost two months in advance. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We assure you that we take your feedback seriously and will address this issue with our team. We hope to have the opportunity to serve you again in the future. Best Regards, The Management Team
   

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9. T

   Tiffany

   Portland

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were seated one hour past our reservation time. Half our party had to leave and missed a birthday dinner because of the wait. The wait was cramped and uncomfortable- minimal seating and you’re stuck waiting in a small hallway. When people were asking if they could go to the mall given the long waits, they were told they can and they’ll text you- but you have 5 minutes to show up after they text you and then they’ll give the table away. They also were not giving estimates as to the wait. Once seated, we were in the last table in the back and it was very hot. They crammed 9 seats at a table that usually sits 8 so we were very close. Service was extremely slow but friendly. The sauce was weirdly spicy but other food was fine. We’d indicated it was a birthday but it was forgotten until the end when we brought it up. The tables around us received birthday photos but we didn’t. I’d think the poor organization was due to the holiday weekend but based on other recent reviews it seems this is their current norm.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hi Tiffany, We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. We apologize for the long wait, discomfort due to cramped seating, and the misunderstanding about your party's reservation. We also regret that you didn't receive the birthday recognition you deserved. Your feedback is valuable to us as it helps us improve. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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10. M

    Michael

    Portland

    1 review

    2.0

    1 review

    Dined 2 days ago

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 5

    I booked my reservations 3 1/2 weeks in advance. My reservation time was for 4pm. When we got there it was super busy. After about a 10 minute wait I finally made it to the front of the counter and gave them my reservation name. They took my information and said that there will still be a wait time due to over booking. We ended up waiting an hour and a half just to get seated. We also had a party of 10 (all adults) and they seated us in a table for 8 and added 2 extra seats. So we were packed like sardines and made the dining experience uncomfortable. Some people had to hold their food and eat. Loved the food and the experience but the wait time was absolutely ridiculous.
    

    Benihana - Beaverton, ORResponded 1 day ago

    Thanks for the feedback, Michael. We're sorry to hear about the long wait you experienced despite having a reservation. We understand the frustration of being crowded and the inconvenience it can cause. We're glad to hear that you enjoyed the food and experience at Benihana - Beaverton, OR. We appreciate your patience and understanding. Your feedback is invaluable to us as we strive to improve our service and ensure a comfortable dining experience for all our guests. We hope to have the opportunity to serve you again in the future.
    

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