Benihana - Beaverton, OR

Review summary

1. P

   Pam

   Portland

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated right away then waited 90 mins and the chef still had not come to our table. The reason we were given was that they were down a chef. The problem was they knew that when they seated us. We finally walked out after 90 mins with no chef.
   

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2. K

   Kevin

   VIP

   San Francisco

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had our worst experience dining here today after many positive experiences. Management team accepted too many reservations with understaffing both the chefs and the waiters. Waited an hour plus for our chef to arrive (after being seated 20 minutes after our reservation). Chef was great, 100% an issue for accepting overbooking.
   

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3. S

   Sue

   Portland

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We had reservations at 5:30. We didn’t get seated until 6:25 and served soup at 6:45. My diabetic senior mother in law blood sugar became severely low. If I would have known the reservations didn’t mean anything I would have planned accordingly. I realize this is a very busy time of year but it was my husbands birthday and it is the only place he wanted to go.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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4. R

   Ron

   Portland

   19 reviews

   3.0

   19 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Due to the crowd size the seating was running 30 minutes late. The 6 of us sat in the bar, ordering very expensive drinks. We waited well over the 30 minutes. Usually in years past, since we go to Beni Hana every xmas, they will come and get you when your table is ready. I heard by the grace of God that my phone was ringing. It was the reception letting me know our table was ready????? I also found that I had a few text messages??? Again, they usually just call our name and we are eager and ready to go to the table. They were calling other names, just not ours. They also ran out of ice cream? No fault of the wait staff. Odd thing to happen on one of their busiest days of the year. One of us had an entree that was also forgotten. Had to bring it after everyone had eaten. I guess we should have spoken up a little sooner, but this is a family tradition every year, so hopefully they will do better next year. The average cost was about $50 per person dinner only. We opted for water after spending $100 in the bar waiting for our table.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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5. L

   Landyn

   San Diego

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We had a reservation for the bar and lounge. My partner and I are fans of the food but appreciate sitting in the lounge. We’ve done this many times in the past but had never been to this location. We get there and it’s PACKED. We let them know our reservation and the front desk just points at the bar. We walk back and the lounge is closed. We ask the kind bartenders if the lounge was open as we had a reservation and they said “we don’t know it might be closed”. It’s Christmas Day, we’re hungry, and neither one of us drink. We decided to sit at the bar and order. It took over an hour to get food. The whole time hosts were screaming..”Cindy party of five”. Because everyone waiting for their table of course crammed into the bar area.. which is pretty tight. I am still just wondering why on earth I needed to put a reservation two weeks ahead of time for that. I could have walked in and sat at the bar literally any time. Still upset and should have gone with McDonalds. We were also told the long wait time was because to go orders were backed up. I’ve worked in the food industry and if it gets this busy you should be prioritizing guests in your restaurant.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Dear guest, thank you for your comments. We regret that we did not provide the level of service you anticipated. We’re dedicated to improving and would appreciate any additional details you can offer. Please contact us through our “Contact Us” page on our website.
   

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6. g

   guy

   Portland

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   They were 30 minutes behind & then they try to rush you to chose what you want to eat and it's a holiday menu not the full menu. Asking for the full menu will get you a big sigh & a dirty look when given to you. The cook was cool and the food was good but the service sucked. The noise level was so high you had to yell to talk to the person right next to you. I was very disappointed 😞
   

   Benihana - Beaverton, ORResponded 1 day ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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7. M

   Monika

   VIP

   Portland

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   With reservations it was a 30-minute wait. No one called or texted us to tell us. That would have been nice. The “show” during dinner was uncomfortable. Food was seasoned at a sub-par level. Our chef kept picking on my daughter, asking if he did something wrong because she wasn’t engaging with him. She has social anxiety and he literally made the situation worse. Please stay in your lane and if you aren’t getting certain feedback from a guest, move on to the next. Very disheartening.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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8. M

   Molly

   VIP

   Portland

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun time had by all. Enjoyable evening. Wait for table was a little long but was to be expected.
   

   Benihana - Beaverton, ORResponded 1 day ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

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9. J

   Jacqueline

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   We had reservations but still were told we needed to wait an hour before sitting. Then were rushed through the meal and as soon as the hibachi chef was done cooking, we were given to go boxes and felt rushed to make up for their seating mistakes. They didn't even have one of the courses that we paid for available.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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10. s

    shirley

    Portland

    26 reviews

    5.0

    26 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    It was very busy so the manager helped us. She sat us at our table, took her order and checked on us to see if we were enjoying ourselves. Great service and the food was pretty good too.
    

    Benihana - Beaverton, ORResponded 1 day ago

    Dear Guest, we’re delighted that you had a wonderful time at Benihana. Your feedback means a lot to us, and we appreciate your support. We can’t wait to see you again soon!
    

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