Benihana - Bethesda, MD

Review summary

1. OT

   OpenTable Diner

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   I love this place, usually. But on this night, it was cold outside. We were seated at a Hibachi table on the side to the right of the entrance that's separated by some decorative panels. The temperature of the dining room in that part of the restaurant was literally ICE cold. Everyone in my party had to wear their outdoor coats throughout our meal. We complained four times and were repeatedly told it would get warmer. One staff member was clumsy enough to ensure that the dining area would warm up once the Hibachi table was turned on. Well, guess what? It didn't get warmer. The manager literally did nothing to make things better. $360 meal. So disappointing. Benihana can do better.
   

   Is this helpful?

   Report
2. N

   Nichole

   Baltimore

   30 reviews

   vip
   5.0

   30 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have not been to this new location. I use to go to the location near the metro. The quality and experience has not changed. Great food, service, and experience.
   

   Is this helpful?

   Report
3. M

   Mrinal

   London

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We went there to celebrate my daughter's birthday - mostly for the entertainment that comes with the chef cooking live at your table. What we got was possibly a trainee chef who didn't provide any of the entertainment that we saw going on at other tables, overcooked some foods, served foods in the wrong order and was generally just not comfortable with what they were doing. It was a very expensive meal - would've expected a lot more on offer at that price point.
   

   Benihana - Bethesda, MDResponded 7 days ago

   Thanks for the review, Moby! We're sorry to hear that your experience at Benihana - Bethesda didn't meet your expectations. We aim to provide a memorable dining experience and it seems we fell short this time. We appreciate your feedback about the chef's performance and the ordering. We're always looking to improve and your comments will help us do just that. We hope you'll give us another chance to impress you in the future. The Management Team
   

   Is this helpful?

   Report
4. B

   Brian

   Washington DC

   12 reviews

   4.0

   12 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Fun place for birthday 🎂 🥳. Good staff. Good food.
   

   Benihana - Bethesda, MDResponded 7 days ago

   Hello Brian! Thank you for choosing Benihana - Bethesda for your birthday celebration! We're glad to hear that you had a fun time and enjoyed our food. We always strive to provide excellent service and it's great to know that we hit the mark for you. We appreciate your feedback on the value and we'll certainly take it into consideration. We look forward to serving you again soon! Best, The Management Team
   

   Is this helpful?

   Report
5. A

   Aaron

   Milwaukee

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and phenomenal service! It was a bit pricey, but you pay for the show as well as the food.
   

   Benihana - Bethesda, MDResponded on November 30, 2024

   Hello, Aaron! Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed our food and service at Benihana - Bethesda. We understand that our prices might be on the higher side, but we assure you that we're committed to providing the best dining experience possible. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

   Report
6. M

   Marian

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined on November 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Management was very receptive to my concerns. Waitress Nina was extremely rude and condescending. Food preparer was extremely nice. We love to visit this area as adults and with our kids, but I vow to never visit this location ever again. Respectfully
   

   Benihana - Bethesda, MDResponded on November 26, 2024

   Thanks for visiting us, Marian! We're truly sorry to hear about your recent experience at Benihana - Bethesda. We strive to provide excellent service and it seems we fell short during your visit. We appreciate your feedback on our management team and waitstaff, and we assure you that we will take your comments into account as we continuously work to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you and your family will reconsider visiting us again in the future. Best, The Management Team
   

   Is this helpful?

   Report
7. C

   Carl

   New York City

   19 reviews

   4.0

   19 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall experience was good. The chef was talented and made sure our food was cooked to our liking. The server was attentive and thoughtful.
   

   Benihana - Bethesda, MDResponded on November 25, 2024

   Hi Carl! Thank you for taking the time to share your experience at Benihana - Bethesda. We're thrilled to hear that you enjoyed our chef's talents and found our food cooked to your liking. It's also great to know that our server was attentive and thoughtful. We always strive to provide the best experience for our guests, and your feedback is a testament to our efforts. We hope to see you again soon for another round of culinary delight! Best regards, The Management Team
   

   Is this helpful?

   Report
8. C

   Cianna

   Las Vegas

   5 reviews

   vip
   2.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   It was outdated, felt as if my food was cold. The server was nice but didn't engage much, felt like a rush.
   

   Benihana - Bethesda, MDResponded on November 19, 2024

   Hi, Cianna! We're really sorry to hear that your experience at Benihana - Bethesda didn't meet your expectations. We take pride in our food and service, and it's disappointing to hear that you felt it was not up to par. We also appreciate your feedback about our server and will work on improving that aspect. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
9. K

   Karen

   Washington DC

   2 reviews

   vip
   4.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Had to wait 30 minutes to be seated, despite a reservation. This was a birthday dinner and, despite reminding the staff twice, our son did not get a happy birthday song or any acknowledgement of his special day.
   

   Benihana - Bethesda, MDResponded on November 23, 2024

   Thanks for the review, Karen! We're sorry to hear about the wait you experienced despite your reservation. It's disheartening to hear that we didn't meet your expectations on this special day. We value your feedback and will use it to improve our service. We hope to have the opportunity to serve you again and make your next visit a more memorable one.
   

   Is this helpful?

   Report
10. C

    Chris

    Washington DC

    1 review

    vip
    5.0

    1 review

    Dined on November 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Excellent service, great food. It gets a bit loud, but good food
    

    Benihana - Bethesda, MDResponded on November 9, 2024

    Hey Chris! Thanks for the review! We're thrilled to hear that you enjoyed our food and service at Benihana - Bethesda. We do apologize if the noise level was a bit high during your visit. We appreciate your understanding and patience. We hope to see you again soon for another great dining experience!
    

    Is this helpful?

    Report