Benihana - Broomfield, CO

Review summary

1. S

   Susan

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana’s has delicious food! Service was Great! Chef, Shane was wonderful! It was a great place to celebrate a Birthday!
   

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2. J

   Jeff

   VIP

   Hawaii

   7 reviews

   4.0

   7 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Have dined at this restaurant on several occasions. Usually have a decent experience; however, this time was a little disappointing. Although, the service was good, it was slow. It was cold (draft from outside), and the restroom was the kicker….absolutely terrible. When dining at a restaurant of this scale, you expect the restroom to be maintained. The menu is on the pricier side and one would expect a clean and decent atmosphere.
   

   Benihana - Broomfield, COResponded 4 days ago

   Hi, Jeff! Thank you for your feedback about your recent visit to Benihana - Broomfield. We're glad to hear that you've dined with us on several occasions and that our service met your expectations. However, we're genuinely sorry to hear about your disappointment with the restroom cleanliness and the temperature. We understand how this could affect your overall dining experience and we sincerely apologize for any inconvenience caused. We're continuously working on improving our guest's experiences and your feedback is invaluable to us. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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3. R

   Richie

   VIP

   Denver

   64 reviews

   3.0

   64 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We visit a Benihana often, one of favorite places to eat. The past trip had great tasting food and chef was a good person, however I was shorted on my fried rice as he gave rice to other people who were sharing a plate, they got 2 full orders and not enough left for me, he went to the back with a container of fried rice without chicken in it, I didn’t order a container of rice, I prefer fresh cooked in front of me.
   

   Benihana - Broomfield, COResponded 5 days ago

   Hello, Richie! Thank you for your feedback and for being a regular at Benihana - Broomfield. We're glad to hear that you've enjoyed our food in the past. However, we're sorry to hear about your recent visit. We understand that dining experience can be a bit different depending on the situation, and we apologize for any inconvenience caused. We appreciate your patience and understanding, and we'll certainly take your comments into account as we continually strive to improve our service. We hope you'll give us another chance to provide you with the fresh, delicious food you've come to expect from us. Best, The Management Team
   

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4. D

   Darcy

   Denver

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   The chef was great! Our server was sub-par. She forgot things we ordered and wasn't around much. I figured she had a bunch of tables...found out she only had 2. But it was SO loud in the restaurant; it was full to overflowing. It's likely we won't go back on a Friday or Saturday again.
   

   Benihana - Broomfield, COResponded 4 days ago

   Hello, Darcy! We're glad to hear that you enjoyed the chef's performance. However, we're sorry to hear about the issues you encountered with our service. We understand how important attentive and prompt service is to the overall dining experience and we apologize for falling short. We assure you that we take your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide a better experience. Best, The Management Team
   

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5. D

   David

   Denver

   16 reviews

   4.0

   16 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Enjoyed a nice birthday dinner with family although the noise from the exhaust fan was very loud
   

   Benihana - Broomfield, COResponded 6 days ago

   Thanks for the feedback, David! We're glad to hear that you enjoyed your birthday dinner at Benihana - Broomfield. We apologize for the noise from the exhaust fan during your visit. We understand how this can affect the dining experience and we're working on ways to improve. We appreciate your feedback and hope to see you and your family again soon!
   

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6. S

   Saige

   VIP

   San Diego

   13 reviews

   5.0

   13 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time! The service was good. Our server was on top of orders, refills, and checked in on a regular basis. Chef Jordan was fantastic! He cooked everything perfectly and was great with the kids at the table.
   

   Benihana - Broomfield, COResponded 6 days ago

   Hi Saige! We're thrilled to hear that you had a great time at Benihana - Broomfield! It's wonderful to know that our service and food met your expectations. We always aim to provide our guests with exceptional service and delicious meals, and it's great to hear that we hit the mark during your visit. We're glad that our chef made your dining experience even more enjoyable. We appreciate your kind words and look forward to serving you again soon! Best, The Management Team
   

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7. M

   Maya

   Denver

   1 review

   5.0

   1 review

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was incredible and I would highly recommend for a special night out! We celebrated my son's birthday
   

   Benihana - Broomfield, COResponded on December 10, 2024

   Thanks for visiting us, Maya! We're thrilled to hear that you enjoyed your experience at Benihana - Broomfield. It's great to know that our food was the highlight of your special night out celebration. We always strive to provide exceptional food and service, so we're glad to hear we hit the mark for you. We appreciate your high recommendation and look forward to serving you again for more memorable dining experiences.
   

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8. L

   Linda

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. Our cook seemed somewhat distracted. He kept looking and staring at other tables.
   

   Benihana - Broomfield, COResponded on December 9, 2024

   Dear Linda! Thanks for the review! We're thrilled to hear that you enjoyed our food and service at Benihana - Broomfield. We're sorry to hear about the distraction your cook seemed to be experiencing. We aim to provide a calm and enjoyable dining experience for all our guests, and we appreciate your feedback as it helps us improve. We hope to see you again soon for another delightful meal. Best, The Management Team
   

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9. A

   Adam

   Denver

   4 reviews

   2.0

   4 reviews

   Dined on December 3, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   For the price I’m extremely disappointed. The cooks barely make an effort. Everything is an up charge and don’t specify it will be an up charge. The bathrooms are gross with scratches in wood from graffiti.
   

   Benihana - Broomfield, COResponded on December 4, 2024

   Dear Adam, thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

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10. M

    Marina

    Denver

    1 review

    3.0

    1 review

    Dined on December 2, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Overall is was a good time. We were celebrating my husband’s birthday and the food was great. Unfortunately there were a few things that just were rather disappointing. We didn’t have the opportunity to be sung to, while there were other people celebrating birthdays it was a bummer. Also, our chef was very quiet and didn’t really make the show fun. Additionally, our white rice came out at the very end and some of it was cold. Lastly, it took so long for them to get our ice cream. Not sure we would go back again.
    

    Benihana - Broomfield, COResponded on December 9, 2024

    Thanks for the feedback, Marina! We're glad you chose to celebrate your husband's birthday at Benihana - Broomfield. It's wonderful to hear that you enjoyed the food. However, we're sorry to hear about the aspects that didn't meet your expectations. We understand how important special occasions are and we regret that this was not reflected in your visit. We also acknowledge your concerns about the chef's demeanor and the timing of the service. We'll definitely take your feedback into account as we strive to improve. We hope you'll reconsider and give us another chance to provide a better experience.
    

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