Benihana - Broomfield, CO

Review summary

1. S

   Stacy

   VIP

   Denver

   9 reviews

   4.0

   9 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a 6 pm reservation. We were seated at 6:40 pm so not great and not the point of having reservations. Once seated it took a while to get service. The food was great. It was our son's birthday and it was overlooked. Based on this experience, we probably won't go back anytime soon.
   

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2. E

   Edie

   Denver

   13 reviews

   3.0

   13 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 1

   The food was awesome. The people the table shared with us was a horrible choice. Their children were out of control made for an uncomfortable time.
   

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3. M

   Michelle

   San Francisco

   5 reviews

   2.0

   5 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   First relatively poor experience at this location. The table chef was not very exciting and seemed to even cut it short. Another chef came up and told him something and it seemed to me that it altered his performance and then things went faster than normal. Food seemed smaller portions and more expensive (par for the course these days I guess). Usually the entertainment of the chef helps ease the pain of the bill (around $500 for 5 adults and 3 kids with no alcohol purchase’s)…not tonight at all. Pretty sure after today we will choose other similar restaurants instead of making an hour drive just for this place. Very disappointed…
   

   Benihana - Broomfield, COResponded 1 day ago

   Thanks for visiting us, Michelle. We're sorry to hear about your recent experience at Benihana - Broomfield. We always aim to provide an exciting and enjoyable dining experience, and we're disappointed to hear that we fell short this time. We appreciate your feedback on the table chef's performance and the portion sizes and pricing. We strive to offer a memorable experience for all our guests and your comments will help us improve. We hope to have the chance to serve you again and provide the experience you expected. Best regards, Benihana - Broomfield, CO Management Team
   

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4. J

   Johanna

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We took out 11 year old son for his birthday and our 6 year old! They both has a great time and loved the food! They loved watching their food being prepared right in front of them!
   

   Benihana - Broomfield, COResponded 1 day ago

   Hey Johanna, We're thrilled to hear that you and your family had a great time at Benihana - Broomfield! It's wonderful to know that your children enjoyed the food preparation experience and that they loved the birthday treat. We strive to create memorable dining experiences for our guests, and your kind words are a testament to our efforts. We can't wait to welcome you and your family back for more delicious food and fun memories. Best wishes, The Management Team
   

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5. S

   Susan

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana’s has delicious food! Service was Great! Chef, Shane was wonderful! It was a great place to celebrate a Birthday!
   

   Benihana - Broomfield, COResponded 2 days ago

   Hey Susan, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our food and found our service to be great. It's wonderful to know that we could make your celebration special at Benihana - Broomfield. We always strive to provide delicious food and excellent service, so your kind words mean a lot to us. We hope to see you again soon for another great dining experience! Best regards, The Management Team
   

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6. J

   Jeff

   VIP

   Hawaii

   7 reviews

   4.0

   7 reviews

   Dined on December 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Have dined at this restaurant on several occasions. Usually have a decent experience; however, this time was a little disappointing. Although, the service was good, it was slow. It was cold (draft from outside), and the restroom was the kicker….absolutely terrible. When dining at a restaurant of this scale, you expect the restroom to be maintained. The menu is on the pricier side and one would expect a clean and decent atmosphere.
   

   Benihana - Broomfield, COResponded 7 days ago

   Hi, Jeff! Thank you for your feedback about your recent visit to Benihana - Broomfield. We're glad to hear that you've dined with us on several occasions and that our service met your expectations. However, we're genuinely sorry to hear about your disappointment with the restroom cleanliness and the temperature. We understand how this could affect your overall dining experience and we sincerely apologize for any inconvenience caused. We're continuously working on improving our guest's experiences and your feedback is invaluable to us. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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7. R

   Richie

   VIP

   Denver

   65 reviews

   3.0

   65 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We visit a Benihana often, one of favorite places to eat. The past trip had great tasting food and chef was a good person, however I was shorted on my fried rice as he gave rice to other people who were sharing a plate, they got 2 full orders and not enough left for me, he went to the back with a container of fried rice without chicken in it, I didn’t order a container of rice, I prefer fresh cooked in front of me.
   

   Benihana - Broomfield, COResponded on December 16, 2024

   Hello, Richie! Thank you for your feedback and for being a regular at Benihana - Broomfield. We're glad to hear that you've enjoyed our food in the past. However, we're sorry to hear about your recent visit. We understand that dining experience can be a bit different depending on the situation, and we apologize for any inconvenience caused. We appreciate your patience and understanding, and we'll certainly take your comments into account as we continually strive to improve our service. We hope you'll give us another chance to provide you with the fresh, delicious food you've come to expect from us. Best, The Management Team
   

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8. J

   Jill

   Denver

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   We had a reservation and still had to wait 45 minutes. The shrimp and steak were hammered. Way overcooked. To get more than just plain white rice is a $7 per person upgrade. Food was not good. The woman we had waiting on the table was personable and attentive. The cook seemed like he was going through the motions. Also, very pricy. $55 + $7 for rice and you got about 4 ounces of over cooked chicken, steak and shrimp plus one piece of zucchini and a couple of mushrooms. The rice was OK, still kind of bland. The smoke from the other stove was coming onto our table and hurting our eyes and throat. The people at the other end of our table, including my kids, really got smoked out. We will not be going back any time soon.
   

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9. D

   Darcy

   Denver

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   The chef was great! Our server was sub-par. She forgot things we ordered and wasn't around much. I figured she had a bunch of tables...found out she only had 2. But it was SO loud in the restaurant; it was full to overflowing. It's likely we won't go back on a Friday or Saturday again.
   

   Benihana - Broomfield, COResponded 7 days ago

   Hello, Darcy! We're glad to hear that you enjoyed the chef's performance. However, we're sorry to hear about the issues you encountered with our service. We understand how important attentive and prompt service is to the overall dining experience and we apologize for falling short. We assure you that we take your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide a better experience. Best, The Management Team
   

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10. D

    David

    Denver

    16 reviews

    4.0

    16 reviews

    Dined on December 14, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Enjoyed a nice birthday dinner with family although the noise from the exhaust fan was very loud
    

    Benihana - Broomfield, COResponded on December 15, 2024

    Thanks for the feedback, David! We're glad to hear that you enjoyed your birthday dinner at Benihana - Broomfield. We apologize for the noise from the exhaust fan during your visit. We understand how this can affect the dining experience and we're working on ways to improve. We appreciate your feedback and hope to see you and your family again soon!
    

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