Benihana - Broomfield, CO

Review summary

1. K

   Kevin

   Denver

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came to Benihana for Christmas… Had a wonderful time… Mike was great and entertaining…
   

   Is this helpful?

   Report
2. B

   Brisa

   Denver

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Really busy and seemed unprepared for the amount of reservations/customers. Staff was overwhelmed causing for subpar service and a lot of mistakes, long waiting times for seating and food as well.
   

   Is this helpful?

   Report
3. M

   Matt

   Denver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very good experience from the service to the tasteof the food. This place is expensive as hell, but it was excellent.
   

   Is this helpful?

   Report
4. J

   Julia

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The salad was frozen. The soup was cold. Service was fine but very slow.
   

   Is this helpful?

   Report
5. R

   Rosaline

   Indiana

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Our server only gave us steamed rice at the very end. Rice was under cooked. We also did not get all of our courses. We purchased 6 courses meal but only served 5.
   

   Is this helpful?

   Report
6. E

   Emylie

   San Diego

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was very slow. Food was just ok. Quality seemed poor for the price.
   

   Benihana - Broomfield, COResponded today

   Thanks for visiting us, Emylie. We're sorry to hear that your experience at Benihana - Broomfield, CO didn't live up to your expectations. We strive to provide excellent service and high-quality meals, and we're disappointed to hear that we fell short during your visit. We appreciate your feedback and will use it to improve our service speed and food quality. We hope you'll give us another chance to impress you in the future. The Management Team
   

   Is this helpful?

   Report
7. D

   Desi Jo

   Denver

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   We had the WORST experience on 12/24/24. Christmas Eve which also happens to be my daughter's birthday. We have been taking her to Benihana on her birthday since she was 8yrs old. This year she turned 18. This was supposed to be a very memorable birthday for her. Our reservations were for 7:45pm. We arrived at 7:20pm to make sure we were there checked in and ready to go. When we checked in we were told that they were behind schedule about 40mins. Okay, fine we get it, it's a holiday. We were FINALLY seated at 9:00pm. By that time my 8yr old had already fallen asleep on my husband's lap. Our chef was very nice, however his show was mediocre to non existent. Our food was over salted. He used sooo much soy sauce on the rice it looked like brown rice. We ordered our steaks all medium or medium well, they were all over cooked, there was no pink. The chicken was dry and crispy. Our waitress was AWESOME, she did her best despite the circumstances. We finally left about 10:15. We didn't go home to have cake like we had planned because everyone so tired they wanted to go to bed. This is a traditional we will no longer be doing after this experience. So sad that Benihana just trying to cram in as many reservations that come in to try and make an extra buck the focusing on the customer experience. Our waitress said that they had 700 reservations on Christmas Eve and over 1000 for Christmas Day. I wished her the best of luck.
   

   Is this helpful?

   Report
8. K

   Kyle

   VIP

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Their reservation system is a joke. It was over an hour past our reservation time before they called us. This location is terrible. Two times we have had issues with our visit. Safe to say we will not be coming back.
   

   Benihana - Broomfield, COResponded today

   Hey Kyle, We're really sorry to hear about your recent experience at Benihana - Broomfield, CO. It's certainly not the standard we aim for. We understand your frustration about the reservation system and the delay. We're taking your feedback seriously and will look into this matter. We're also sorry to hear about the issues you've had with your visits in the past. We assure you that we're working on improvements to avoid such situations in the future. We hope you give us another chance to make it right. Best Regards, The Management Team
   

   Is this helpful?

   Report
9. M

   Marla

   VIP

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   We were seating an hour past our reservation. Our chef was mediocre. No personality. Little theater or entertainment.
   

   Benihana - Broomfield, COResponded today

   Thanks for the feedback, Marla. We're sorry to hear that your experience at Benihana - Broomfield, CO didn't meet your expectations. We strive to provide an enjoyable experience for all our guests and it's clear we fell short during your visit. We're disappointed to hear about the delay and the lack of personality in our chef's performance. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Broomfield, CO Management Team
   

   Is this helpful?

   Report
10. K

    Kimberly

    Atlanta Metro

    2 reviews

    3.0

    2 reviews

    Dined 1 day ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    A wonderful holiday outing experience for the kids! However, the bright lights provided less ambience than expected. The draft from the vents had us in our coats. The service was less attentive than we would have preferred, especially for the price point. We probably would look for another hibachi in the future, but are glad we tried it this once!
    

    Benihana - Broomfield, COResponded today

    Thanks for visiting us, Kimberly. We're glad you and your kids enjoyed your holiday outing at Benihana - Broomfield, CO. We understand your concerns about the lighting and the draft from the vents. We appreciate your feedback and will take it into consideration as we continually strive to improve our ambiance. We're sorry to hear that our service didn't meet your expectations, and we hope you'll give us another chance to provide you with the service you expect from us. We're thrilled to hear you'll consider giving us another try next time. Thanks again for your review.
    

    Is this helpful?

    Report