Benihana - Burlingame, CA

Review summary

1. M

   Martha

   Portland

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was really great but it was really noisy and hard to converse.
   

   Benihana - Burlingame, CAResponded 2 days ago

   Hello, Martha! Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our food, but we're sorry to hear that the noise level affected your overall dining experience. We appreciate your patience and understanding. We continually strive to provide a comfortable and enjoyable environment for all our guests. We hope to welcome you back to Benihana - Burlingame for a more peaceful dining experience. Best, The Management Team
   

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2. A

   Alyson

   Central Coast

   22 reviews

   4.0

   22 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We were a party of 8 teachers. We had reservations at 7:00. We were seated at 7:43 (that was rough). Once seated we had a great time! Service was good. Our chef was fun & entertaining. Food was great. We had a great time!!
   

   Benihana - Burlingame, CAResponded 2 days ago

   Thanks for visiting us, Alyson! We're thrilled to hear that you and your party had a great time at Benihana - Burlingame. It's great to know that you enjoyed our food and service. We apologize for the delay in seating, but we're glad that it didn't detract from your overall experience. We strive to provide the best service possible and your feedback helps us improve. We look forward to welcoming you back soon!
   

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3. LS

   LSMD

   San Francisco

   2 reviews

   vip
   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place has really diminished quality since we were last there a couple years ago. 1st the server disappeared for 30 minutes after we asked for cup of water for my 2 year old with a straw and I listened to her for the next 20 minutes before I went to find it myself while no one came to the table to ask if we needed anything. No drinks no orders and we were there on time. The hibachi cook came out talking with the hibachi cook behind him complaining about management and did a really poor job imo with essentially no performance for the kids or my mom for her birthday. For example he made the rice heart and when I told the kids to look expecting he was going to make it beat he instead took his spatula and ran it through the whole thing destroying the heart. Didn’t offer to throw anything into anyone’s mouth. No train. No tricks with the eggs. The hibachi cook behind him seemed like he wanted to stay out of it and even though our cook smiled through the whole thing he kept making unprofessional comments to his colleague. He rushed through the whole thing and the rice, chateubriand, and filet mignon didn’t come out that good. At the end AFTER everyone was served he left, then came back to clean up, and THEN haphazardly did volcano with the onions for a minute as he cleaned up. Frankly not what we drove 50 miles through traffic for on Friday night. Twice the price as a fancy restaurant down the street and the place down the street takes better care of their customers. Made the best of it while we were there for the kids but we were all pretty disappointed in the experience.
   

   Benihana - Burlingame, CAResponded 3 days ago

   Dear Guest! Thanks for the feedback! We're truly sorry to hear that your recent experience at Benihana - Burlingame didn't meet your expectations. We strive to provide a memorable experience for all our guests, and it's clear we fell short this time. We're disappointed to hear about the issues with service, the rice heart, and the volcano. We take your comments seriously and will use them to improve our operations. We hope you'll give us another chance to provide the high-quality dining experience we're known for. Best regards, The Management Team
   

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4. R

   Ruben

   San Francisco

   30 reviews

   vip
   5.0

   30 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Birthday parties are best with Chef Zane , intertaining and enjoyable.
   

   Benihana - Burlingame, CAResponded 3 days ago

   Thanks for the review, Ruben! We're thrilled to hear that your birthday parties at Benihana - Burlingame were enjoyable and memorable. We always aim to make special occasions even more memorable with our Chef Zane's intertaining skills. Your kind words are greatly appreciated and serve as a great motivation for our team. We look forward to serving you and your guests again soon!
   

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5. G

   Georgia

   San Francisco

   31 reviews

   5.0

   31 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Brian was amazing! So fun and talented. We really enjoyed his company and the delicious meal he prepared for us. He made a special occasion perfect. Thanks so much, can't wait to come back!!
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hey Georgia, thank you so much for your wonderful review! We're thrilled to hear that you had a great time with us at Benihana - Burlingame. It's fantastic to know that our chef's talents added to your special occasion. We're delighted that you enjoyed the delicious meal and found it perfect. We can't wait to welcome you back for another memorable experience!
   

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6. P

   Pilar

   San Francisco

   6 reviews

   vip
   5.0

   6 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have a very good experienced eating there with my friends
   

   Benihana - Burlingame, CAResponded 7 days ago

   Thanks for the feedback, Pilar! We're thrilled to hear that you and your friends enjoyed your experience at Benihana - Burlingame. It's wonderful to know that our food, service, and value met your expectations. We always aim to provide the best dining experience possible for our guests. We look forward to serving you again soon.
   

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7. M

   Margarite

   San Francisco

   6 reviews

   vip
   5.0

   6 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was wonderful, our chef Adan was spectacular, we loved him. The food was cook to expectations
   

   Benihana - Burlingame, CAResponded on November 30, 2024

   Hi Margarite! Thank you for your wonderful review and for rating us so highly! We're thrilled to hear that you had an exceptional experience with our chef and enjoyed the food. We always strive to deliver the best service and it's great to know that we met your expectations. We also appreciate your feedback regarding the value. We're always looking for ways to improve and your input helps us do just that. We hope to see you again soon at Benihana - Burlingame. Best, The Management Team
   

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8. F

   Fabian

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Best time ever!!! Had our Thanksgiving dinner here. No problem getting our reservation, valet parking crew very Professional . Our group was ready and we were seated asap. Our Chef Andres was Amazing! The whole Team Outstanding! We Highly Recommend this establishment for your next dinning experience. Thank you for a wonderful time!
   

   Benihana - Burlingame, CAResponded on November 30, 2024

   Thanks for the feedback, Fabian! We're thrilled to hear that you had a wonderful time at Benihana - Burlingame and that our team made your experience exceptional. We appreciate your high praise for our chef and the entire team. We're glad we could make your Thanksgiving dinner a memorable one. We look forward to serving you again soon!
   

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9. D

   Dolores

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our favorite place to go for special occasions. On this day the food was exceptional and fresh. The company was very nice and the service was great. Leo was polite and he entertained us quite well. I can't wait to come back in a few weeks for my husband's birthday.
   

   Benihana - Burlingame, CAResponded on November 30, 2024

   Thanks for visiting us, Dolores! We're thrilled to hear that Benihana - Burlingame is your favorite place for special occasions. It's wonderful to know that you enjoyed our food, freshness, and service. We're glad you had a great time with us and we can't wait to welcome you back in a few weeks for your husband's birthday!
   

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10. M

    Mirna

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on November 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Josué was an excelente cool! The food was the best i have ever had! It was way too loud this time, but it is to be expected i guess.
    

    Benihana - Burlingame, CAResponded on November 28, 2024

    Hey Mirna! We're thrilled to hear that you had an excellent experience at Benihana - Burlingame! It's great to know that our food met your expectations and that you found the overall environment to be cool. We apologize for the noise level during your visit, we understand it can get quite loud. We appreciate your feedback and will take it into consideration as we continually strive to create the best dining experience for our guests. We hope to see you again soon! Best regards, The Management Team
    

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