Benihana - Burlingame, CA

Review summary

1. JC

   JessecaC

   San Francisco

   6 reviews

   1.0

   6 reviews

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   We like this place and look forward to this. It’s a big deal every time we come here because it’s an expensive place. Every time we come the service is worse and they make us feel like we are bothering them to have dinner. My 14 year old made a comment before we walked in and said “I hope they’re nice to us this time,” unfortunately it was worse. I spent $400 here tonight and for me as a single mom, this was beyond me. I just wanted us to finally have a nice evening and feel a little fancy but the experience ruined that for us. Our server was disgusted with our whole table, instead of asking what my mom wanted to order he pointed and looked at me “what does she want?” Then to my teenager “what does the boy want?” He didn’t seem to acknowledge that we were also there as paying customers. It was an upsetting evening but the food was great.
   

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2. R

   Rachael

   VIP

   San Francisco

   24 reviews

   4.0

   24 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Had a wonderful time with the family. The food was great, good portions, entertaining. Fun for special occasions with a group.
   

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3. OT

   OpenTable Diner

   Las Vegas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Made reservations on Thursday for 7pm was seated at 7:30 didn’t get any food in my hands until 8:30. Food was good but service took a long time.
   

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4. E

   Espie

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   Chef’s demeanor was like he was upset or really sick as he was wearing a mask. He did not engage much, we could not hear him nor did he seem to be cognizant of what he was doing. He later got my order wrong after letting them know I was a pescatarian/vegetarian. He over cooked everything. In addition, he was sweating profusely which lead to it falling in the food. Since I didn’t want to ruin my mom’s birthday, I didn’t say anything. The serving staff tried to be helpful and accommodating after being notified of the order mistakes. They were helpful.
   

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5. D

   Debbie

   VIP

   San Francisco

   55 reviews

   5.0

   55 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday celebration!! Thank you. We will be back soon once we get the delayed birthday certificate. Misael was an excellent chef…he even preformed the best volcano I’ve ever seen!! Our waitress Yesica was kind and very attentive. Our boys had her as a waitress last month for my other sons birthday and they had equally wonderful service from her. She was extremely fast in getting items we needed..never had to ask twice. She was quick to fill up water and tea. Thank you Yesica for your wonderful service!!
   

   Benihana - Burlingame, CAResponded 3 days ago

   Thanks for visiting us, Debbie! We're thrilled to hear that you had a great birthday celebration at Benihana - Burlingame, CA. It's wonderful to know that our team was able to make your special day even more memorable. We're glad you enjoyed the volcano performance and our attentive service. We're looking forward to your next visit, once again, thanks for your kind words. We can't wait to serve you and your sons again!
   

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6. OT

   OpenTable Diner

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love eating here for many years been coming to these same place cooks always friendly and polite never have we waited more time always on point
   

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7. T

   Tala

   Unspecified

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was the best experience Food was so delicious Staff was helpful and entertaining Thank you ❤️❤️❤️❤️
   

   Benihana - Burlingame, CAResponded 4 days ago

   Hi Tala, We're thrilled to hear that you had a great experience at Benihana - Burlingame, CA! It's wonderful to know that our food and staff contributed to your enjoyable visit. Your kind words mean a lot to us and we're grateful for your high ratings. We look forward to serving you again soon. Thank you for choosing us! Best regards, The Management Team
   

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8. W

   Willa

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server Silvia was friendly, pleasant, and efficient, Manager Ramos was charming and accommodating. Our family had enjoyable dining experience. Thank you.
   

   Benihana - Burlingame, CAResponded 4 days ago

   Hello Willa, Thank you so much for your kind words! We're thrilled to hear that you and your family had an enjoyable dining experience with us at Benihana - Burlingame, CA. We strive to provide friendly, efficient service and it's wonderful to know that we achieved that with your server, Silvia. We're also glad to hear that our management team made your visit enjoyable. We truly appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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9. A

   Alyza

   San Francisco

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   It took my mother here for her birthday. It was a first time for us, but off the back I was grossed out. Oil was dripping down on to the grill from the fan above. Dirty old oil. The food was seldom, I was expecting it to be better for the price. The chef was not making the experience any better. All of his attention went to one party, and after that he was pretty dry, which brings me to my chicken.. very disappointing, little to no flavor, chicken was dry super dry & to watch this food be made in front of you and it not taste as desirable as it looks or as the standard is set is very upsetting. Service was poor, the hostess up front was rude. The vibe was not welcoming. It was giving “please get out.” It was very stand offish upon walking in. No one greeted us. The entire waiting area was just very uncomfortable. For a 4-5 star red this was very unpleasant.
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hello Alyza, We're truly sorry to hear about your disappointing experience at Benihana - Burlingame, CA. We strive to provide our guests with an exceptional dining experience and it seems we fell short during your visit. We're disappointed to hear about the issues you encountered with the food and service. We will certainly address these issues with our team to ensure they don't happen again. We understand how important it is to provide a welcoming and comfortable atmosphere, and we're sorry that we fell short in that regard. We hope you'll give us another chance to provide a better experience in the future. Best regards, The Management Team
   

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10. OT

    OpenTable Diner

    Coastal Georgia

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing food and ambience would definitely recommend
    

    Benihana - Burlingame, CAResponded 5 days ago

    Dear Guest! Thanks for the review! We're thrilled to hear that you enjoyed the food and ambience at Benihana - Burlingame, CA. Your recommendation means a lot to us. We strive to provide the best experience for our guests and your feedback affirms that we're doing something right. We look forward to serving you again soon. Best, The Management Team
    

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