Benihana - Carlsbad, CA

Review summary

1. J

   Jeannette

   VIP

   Philadelphia

   42 reviews

   3.0

   42 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   The service was very slow . My family reservation was for 4:30 pm. We didn’t eat until 6:30 PM. Also chicken was not tender. This was a second state to eat at this Benihana. We had reservations for Christmas Day at 4:30 . We arrived at 4:15. By 6:00 we was not seated. We left the restaurant and went to Union Restaurant in Encinitas. I received an alert and call at 6:30 from the restaurant that my table was ready.
   

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2. R

   RITA

   Orange County

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana - Carlsbad.never disappoints! Service was outstanding (especially Carlie and our Chef) by everyone! We celebrated a birthday and everyone had a fun time!
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Thank you for your kind review! We’re pleased to hear that you enjoyed your experience and look forward to your next visit.
   

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3. L

   Leanne

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Made a reservation days in advance however our wait was still over an hour. Habatchi chef wasn't entertaining sweet guy but was disappointed. Food was good not great. I won't be coming back unless attending ar someone else's invitation
   

   Benihana - Carlsbad, CAResponded 2 days ago

   r guest, thank you for your comments. We regret that we did not provide the level of service you anticipated. We’re dedicated to improving and would appreciate any additional details you can offer. Please contact us through our “Contact Us” page on our website.
   

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4. j

   jennifer

   VIP

   Phoenix

   5 reviews

   1.0

   5 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had a reservation but when we got there then they said they were running 45minutes behind for reservations. The place was a mess (food drinks used plates etc) everywhere.
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
   

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5. L

   Lara

   VIP

   Salt Lake City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had a reservation at 5:45 we didn’t get seated until 7:20
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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6. L

   Lucas

   San Diego

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a 5:15 reservation and knowing that service isn’t always going to be great on Christmas Day due to limited staff, our group of 5 remained patient. The people at the counter were telling people that they were running 45 minutes or so behind but that clearly wasn’t true just false hope. No sign of a manager trying to be apologetic or anything just young adults trying not to deliver bad news to people that took the time to make a reservation only to wait almost 2 hours in a lobby. We finally got seated around 7:00 and the rest of the experience was about what you would expect if you have been to this type of restaurant before. I would never return to this location and would probably think twice about going to another one.
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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7. N

   Nora

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had a 5pm reservation, arrived at 4:45 the hostess said even though we had a reservation we had an hour wait. This has happened before. We asked about sitting in the Cafe away from the big dinning areas we were told that was closed, big mistake! After we waited an hour and a half, food was good, same as usual. Service very slow! Disappointing
   

   Benihana - Carlsbad, CAResponded 2 days ago

   ear guest, thank you for your comments. We regret that we did not provide the level of service you anticipated. We’re dedicated to improving and would appreciate any additional details you can offer. Please contact us through our “Contact Us” page on our website.
   

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8. M

   Marina

   VIP

   Las Vegas

   8 reviews

   2.0

   8 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Please don’t come here on Christmas, reservation was at 5 and didn’t get seated until 6:30, pretty much torture when you show up to your reservation hungry and don’t get seated for over an hour. Food was good but was HANGRY by the time it was time to eat lol also paid for 6 course meal but didn’t have ice cream which was the last course, sad
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
   

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9. w

   wen

   Montreal

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The dishes at this restaurant are excellent, offering a truly unique dining experience.
   

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10. J

    Jennifer

    San Diego

    3 reviews

    1.0

    3 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    We had decided to make reservations on Christmas day so we wouldn't have to cook. Reservation were for 4:30 and upon arrival we were told that our table wouldn't be ready for 30-45 minutes. At this point you could see about 75 people waiting in the lobby. Lots of very unhappy folks. The hostess said they don't put a cap on their online reservations and it happens all the time. We ended up waiting for 90 minutes before we were finally seated. Normally I would never wait that long for a table but it was my first time experience at Benihanna's and I was also starving. The staff was obviously overwhelmed, but did their best. There was dirty glasses piled on the bar and the restrooms were in need of service. I asked 3 times for someone to replenish the toilet paper and handsoap. One of the toilets was clogged. No one ever checked on this during my 4 hour visit. As for the food, it was just OK. Nothing that great. The " performance " by the chef was underwhelming. So $200 later, I left knowing I would NEVER return. Save your time and money, and go somewhere else!
    

    Benihana - Carlsbad, CAResponded 2 days ago

    Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
    

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