Benihana - Cleveland, OH

Review summary

1. c

   charles

   Cleveland

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Too expensive for the price. And portions are not conducive to the price. Our cook was disrespectful towards our teens because they did not tip. He called them broke people.
   

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2. L

   Lauren

   Cleveland

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our favorite restaurant in the greater Cleveland area. This was the family’s special occasion restaurant when we were growing up and now that we are all over the country. It is a rare occasion that we can gather to go here. We were not disappointed! The food is consistently delicious. The service was top notch tonight as the restaurant was as quiet as we have ever seen it. Apparently the day after Thanksgiving is not as busy as Thanksgiving day as we were told the restaurant had 175 reservations. The chef show is the same as it has been for 30 years. It is fun for kids and adults who have never seen it. If in the area don’t miss the chance to eat here.
   

   Benihana - Cleveland, OHResponded 3 days ago

   Dear Lauren, thank you for your feedback and for choosing to dine with us. We're glad to hear you enjoyed your experience. Thank you for taking the time to leave us a review, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guests.
   

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3. l

   lashawna

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a very entertaining dinner. Antwan, our chef was very charismatic and his food was delicious. If you request him, you won’t be disappointed.
   

   Benihana - Cleveland, OHResponded 5 days ago

   Thanks for the review, Lashawna! We're thrilled to hear that you had an enjoyable dinner at Benihana - Cleveland. It's great to know that you enjoyed our charismatic chef's food and found the overall value to be good. We appreciate your feedback and look forward to welcoming you back soon!
   

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4. J

   John

   Phoenix

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook was Rick and he was outstanding The whole staff was very friendly and the place was so clean!! Everyone was so accommodating
   

   Benihana - Cleveland, OHResponded 5 days ago

   Dear John! Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Benihana - Cleveland. It's wonderful to know that our team made you feel welcome and that you appreciated the cleanliness of our restaurant. We understand that there might have been some value aspects that didn't quite meet your expectations and we sincerely apologize for that. We're always looking for ways to improve and your feedback is invaluable to us. We hope to see you again soon!
   

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5. F

   Fiona

   Cleveland

   1 review

   1.0

   1 review

   Dined on November 27, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   I love Benihana but this was the worst. Chicken was soo salty and dry. Everything arrived backwards (meal ended with being offered sauce!). And the chef told the table to tip him directly because although the wait staff is supposed to split the tip, they never do.
   

   Benihana - Cleveland, OHResponded 5 days ago

   Dear Fiona! Thanks for the feedback. We're sorry to hear that your recent visit to Benihana - Cleveland didn't meet your expectations. It's disappointing to hear that our dishes and service didn't hit the mark, especially with the chicken and the timing of the tip. We strive to provide a great dining experience, and it seems we fell short this time. We appreciate your comments and will use them to improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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6. D

   Dystiny

   Cleveland

   1 review

   3.0

   1 review

   Dined on November 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   The atmosphere was very plain and simple, there’s brighter lighting and practically no Devore, between 2 people and not crazy portion sizes with a drink each and an appetizer of 6 dumplings it was over 200$ including tip. Not worth the money in my opinion service was good though.
   

   Benihana - Cleveland, OHResponded 7 days ago

   Hello, Dystiny! Thank you for your feedback. We're glad to hear that you found our service good, but we're sorry to hear that you found our atmosphere not as vibrant as you'd like. We strive to create a warm and inviting atmosphere for all our guests, and your comments will help us improve. We understand that our pricing and portion sizes did not meet your expectations and we sincerely apologize for that. We appreciate your feedback and will use it to improve our services. Best, The Management Team
   

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7. R

   Reggie

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have eaten there about 40 times and usually I have a good experience with everything. This visit was the same which is why I continue to eat there
   

   Benihana - Cleveland, OHResponded on November 12, 2024

   Thanks for the review, Reggie! We're thrilled to hear that your experiences at Benihana - Cleveland have been consistent with your usual visits. It's always our goal to provide the best food and service, so we're glad to know we've hit the mark during your visits. We appreciate your continued patronage and look forward to serving you again soon.
   

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8. A

   Aletha

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was great my server. Shirley was wonderful as usual and our chef Moffatt top as always she never disappoints! Everyone was satisfied, even the baby.
   

   Benihana - Cleveland, OHResponded on November 9, 2024

   Hi, Aletha! We're overjoyed to hear that you had a great experience at Benihana - Cleveland! It's wonderful to know that our team's performance and food met your expectations. We're especially pleased that you and your family were satisfied with your visit. We strive to provide our guests with memorable experiences and your kind words are a testament to our efforts. We look forward to welcoming you back soon. Best regards, The Management Team
   

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9. S

   Shirlein

   Cleveland

   7 reviews

   3.0

   7 reviews

   Dined on November 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I think the food is way over priced. $19 for a kids meal and 4.5 for a kids soda is ridiculous
   

   Benihana - Cleveland, OHResponded on November 8, 2024

   Hi Shirlein! Thank you for taking the time to share your feedback with us. We're sorry to hear that you find our prices to be higher than expected. We strive to provide a dining experience that matches the quality of our food and service, and it seems we fell short during your visit. We appreciate your input and will definitely take it into consideration as we continuously work to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Cleveland Management Team
   

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10. B

    Beverly

    Cleveland

    2 reviews

    2.0

    2 reviews

    Dined on November 5, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    Not enough staff. Long waits with reservations. Not authentic cooking anymore.
    

    Benihana - Cleveland, OHResponded on November 7, 2024

    Hey, Beverly! We're really sorry to hear about your recent experience at Benihana - Cleveland. We understand that waiting long with reservations can be frustrating, especially when you're looking forward to a meal that you know is going to be memorable. We also want our guests to feel confident that their dishes are cooked to the highest standards. Your feedback is valuable to us and we will certainly use it to make necessary changes. We hope you'll give us another chance to impress you with our authentic cuisine. Best, The Management Team
    

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