Benihana - Cleveland, OH

Review summary

1. J

   Jennifer

   Cleveland

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   Scheduled reservation for 3:30pm on New Year’s Eve. Restaurant was almost empty. Our family of 4 sat at a hibachi table. Waiter arrived at the table to get drink order and the smell of weed was intense. Drinks arrived and orders were taken, no issues. Hibachi chef arrived to the table with all the correct ingredients, cooked food but barely interacted and absolutely no “show”, no fire, no interactions, no fun. Our children were expecting a fun experience which is why we chose Benihana. Price was more than average for a hibachi dinner but the food was very good. By the time we were leaving most tables were filled and every other table appeared to be having the full experience- fire, interactions, fun. We initially thought things had changed and that the chefs no longer interacted like they used to but after seeing the other tables we left very disappointed. We mentioned this to the manager on the way out and were given free appetizer cards and a gift card to come back. We do not visit this area often and I’m not sure we will be back. I was hoping to end the year with a fun family experience and unfortunately we did not.
   

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2. V

   Valerie

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our favorite for Noon Years Eve! Expensive but a fun experience. I hope our chef is able to open his own restaurant this coming year per his aspirations. Good luck!
   

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3. D

   Daryl

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The sushi was very good. But as a hibachi style steakhouse, there was zero presentation, the chef presented no-show.
   

   Benihana - Cleveland, OHResponded 1 day ago

   Hey Daryl, we appreciate your feedback and are glad to hear that you enjoyed our sushi. At Benihana - Cleveland, OH, we strive to provide the best dining experience to our guests. We're sorry to hear about your experience with our hibachi steakhouse. We're always looking to improve and your feedback is invaluable in this process. We hope you'll give us another chance to impress you in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thanks again!
   

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4. H

   Hailey

   Cleveland

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome evening! Great food, great energy, great spot.
   

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5. C

   Crystal

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Very expensive, small food portions and long wait times. After waiting an hour at the table for the cook, once food was served we were immediately brought boxes and the bill as if we were being rushed/kicked out. Won’t be going back! I’ll stick to Wasabi!
   

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6. B

   Brian

   Cleveland

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Hibachi experience, especially considering it was Christmas day
   

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7. J

   John

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was entertaining as always and food was excellent as always
   

   Benihana - Cleveland, OHResponded on December 23, 2024

   Hello John, Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable experience at Benihana - Cleveland. It's great to know that you enjoyed our food and found our service to be entertaining as always. We look forward to serving you again soon! Best regards, Benihana - Cleveland Management Team
   

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8. C

   Chaneice

   Cleveland

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef Stephanie was great, I appreciate her personality.
   

   Benihana - Cleveland, OHResponded 7 days ago

   Thanks for the review, Chaneice! We're thrilled to hear that you had a great experience at Benihana - Cleveland, OH. It's wonderful to know that our chef added to your positive experience with her personality and that our food and service met your expectations. We appreciate your support and look forward to serving you again soon!
   

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9. S

   Shane

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on December 17, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Upon coming to be seating we sat down and there were spots of grease on plates from dripping from the exhaust vents spoke to Mitchel our water and another person if we can get something to wipe it as it would be dripping on to our plates. Four of the plates at our table were dirty and needed new ones but this wasn’t the main issue. I don’t think guest want to have foreign things dripping in their food as they eat and for us to just get something to wipe it up you act like we’re asking for to much when we aren’t even asking you to clean it up even though it’s your restaurants lack of cleaning issue. Our waiter took our orders and 20 minutes later we received our drinks. When our Chef came out Chef Ron he was going over everyone’s order and Michale completely skipped putting my husbands order and messed up two other parties order too. Chef Rom had to go and fix it and took care of everyone’s order. My husband got steamed rice and Michael just for got about it and Ron had to keep telling him about it before he actually got it. Michael kept disappearing when guest wanted refills he was no where to be found Ron had to ask someone to get us refills and then Michael appears on his phone texting behind wall. Chef Ron carried this ship and if it wasn’t for him this would be a 0 . Food was good and Ron was fun and very caring and enjoyable. Please give him a raise and thank him for us! Some people should not be In this industry and Michael seems to be one of them. Won’t be back to this location again due to the second bad experience we’ve had.
   

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   Benihana - Cleveland, OHResponded on December 19, 2024

   Thanks for the feedback, Shane! We're sorry to hear about your recent experience at Benihana - Cleveland. We understand the frustration caused by the issues you've mentioned, especially the missing orders and cleanliness of the restaurant. We apologize for the inconvenience caused. Your comments will be shared with our team to address and improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

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10. C

    Carol

    Cleveland

    7 reviews

    4.0

    7 reviews

    Dined on December 16, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our chef, Stephanie, was INCREDIBLE!!! I wish we could request her for all of our future meals at Benihana.
    

    Benihana - Cleveland, OHResponded on December 19, 2024

    Hi Carol! Thank you so much for your kind words. We're thrilled to hear that you had an outstanding experience with our chef. It's always our goal to provide an unforgettable dining experience, and we're glad we hit the mark for you. We understand that your recent visit to Benihana - Cleveland didn't quite live up to the standard we strive for. We appreciate your feedback and it's something we'll certainly take into consideration as we continually work to improve our guest experience. We hope to have the opportunity to serve you again in the future and promise to strive for even greater perfection. Best regards, The Management Team
    

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