Benihana - Cupertino, CA

Review summary

1. OT

   OpenTable Diner

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reservations were delayed by over an hour, ventilation needs to be improved and though it was extremely busy there appeared to be enough staff however they were not all actively working.
   

   1 person found this helpful

   Report
2. E

   Eve

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was excellent! In the beginning, though, we had to wait for over an hour because it’s Christmas Day! Understandably, nonetheless a bit frustrating. Ty did a good job in serving us! Did not have to wait too long for the beverages. Food was excellent as always! Karina was very very entertaining! Loved every moment! Although I did forget my son’s second refill of Shirley Temple, everything else was just enjoyable!
   

   Is this helpful?

   Report
3. D

   Deb

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very enjoyable dining experience. We enjoyed the food.
   

   Is this helpful?

   Report
4. T

   Tony

   Brighton

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super experience and food at a reasonable price and great for Xmas day
   

   Is this helpful?

   Report
5. C

   Christina

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihanas is always a good time for our family. The manager greeting us was amazing. His role is a value part of dining and his enthusiasm was impeccable! Thank you for the Christmas experience. We enjoyed ourselves.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Hello Christina, Thank you for choosing Benihana - Cupertino, CA during your family Christmases! We're thrilled to hear that we contributed to your enjoyable experience. It's always our pleasure to make our guests feel special. We appreciate your kind words and look forward to serving you and your family for many more celebrations. Thank you once again for your wonderful review. Best regards, The Management Team
   

   Is this helpful?

   Report
6. M

   Myn

   VIP

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We waited over 1hour even with a reservation. I found out that they took walk ins and made everyone else wait. Very disappointing!
   

   Benihana - Cupertino, CAResponded 1 day ago

   Thanks for the feedback, Myn. We're sorry to hear about your experience at Benihana - Cupertino, CA. It's disappointing to know that you had to wait despite your reservation, especially when our guests are usually allowed to bypass the waiting area and go directly to their table. We understand how frustrating that must have been for you and we sincerely apologize for the inconvenience. We're taking your feedback into account as we continually strive to improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   San Francisco

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   We have made Benihanas our “go to” place for a special birthday or holiday celebration for many years, but the past few times we have come, we were seated a full hour after our reservation time. The lobby has been packed with people, standing room only, and it is loud. Still a fun place to go for good food and fun with the chef, just plan on a long wait to get seated.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Hello, Thank you for sharing your experience at Benihana - Cupertino, CA. We're glad to hear that you've enjoyed our food and chef's performances in the past. We understand your concerns about the wait time and we're working on improving our seating process to ensure better experiences for our guests. We appreciate your understanding and patience. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

   Is this helpful?

   Report
8. P

   Pamela

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good service and drinks waitress was nice chef was excellent
   

   Benihana - Cupertino, CAResponded 1 day ago

   Thanks for visiting us, Pamela! We're delighted to hear that you had a great experience at Benihana - Cupertino, CA. It's wonderful to know that our service and drinks were up to par and that you enjoyed the food. Your kind words mean a lot to us. We look forward to serving you again soon. Best regards, Benihana - Cupertino, CA Management Team
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Las Vegas

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We arrived at 6:25 for a 6:30 reservation & were not seated until 7:25. I get that it’s busy & we need to be seated at the same time as another group, but having to wait in the lobby for that long is ridiculous. The server took too long to get waters for the table (and brought out water with ice despite 2 members requesting no ice). The soup was also extremely delayed - so much so that a table that got seated after us got their soup first. The server also messed up the order of one individuals. Chef was decent & had cool egg tricks but lacked enthusiasm Lastly, bathroom needed servicing
   

   Benihana - Cupertino, CAResponded 2 days ago

   Dear Guest! We're really sorry to hear about your experience. We understand that waiting can be frustrating, especially when you're expecting a certain time to be seated and served. We're glad to hear that you appreciated our chef's efforts, but we're disappointed that the overall experience fell short. We're taking your feedback on board and will work on improving our service speed and coordination. We hope you'll give us another chance to serve you better. Best, Benihana - Cupertino, CA Management Team
   

   Is this helpful?

   Report
10. m

    marlene

    VIP

    San Francisco

    38 reviews

    3.0

    38 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 3

    Usually we get a very lively chef at Benihana's but this time...no, Chef, never said one word about what he was doing etc......he cooked okay, but I felt sorry for the children at our table, because they usually benefit from a very talkative chef..and this chef was Non Talking., just cooking!!!
    

    Benihana - Cupertino, CAResponded 5 days ago

    Thanks for visiting us, Marlene. We're sorry to hear that your recent experience at Benihana - Cupertino didn't live up to your expectations. We're glad to hear that you enjoyed our food and service. We truly value your feedback and will certainly take it into consideration as we continually strive to provide our guests with an enjoyable dining experience. We hope you'll give us another chance to make it right in the future.
    

    Is this helpful?

    Report