Benihana - Dearborn, MI

Review summary

1. K

   Kenya

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited over an hour for a chef. I when the chef arrived the chef the chef experience was rushed and some of the food was burnt
   

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2. J

   Jewel

   Detroit

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   My experience was awful I was celebrating my birthday and my server totally ruined it for me. She was not very attentive and she didn’t bring me my correct order. Not one of my most memorable mentions for my birthday celebration.
   

   Benihana - Dearborn, MIResponded 2 days ago

   Dear Jewel! Thank you for the review. We are truly sorry to hear about your recent experience at our location and we apologize for any inconvenience this may have caused. We are committed to providing excellent service and it's clear we missed the mark during your visit. We hope you will give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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3. R

   Ron

   Detroit

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was good as always. The chef did a great job. Since Covid this place really went down hill tho. Serving staff is lazy. Had to ask for everything.
   

   Benihana - Dearborn, MIResponded 2 days ago

   Dear Ron! We are sorry to hear about your recent experience at our location. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We're always looking for ways to improve our service, and your feedback is invaluable to us. We hope you'll give us another chance to make it right in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. OT

   OpenTable Diner

   Detroit

   1 review

   3.0

   1 review

   Dined on November 26, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food was not that great today! Going back to any of the other locations, just not Dearborn location. This is the only one the food is made different. (Due to non experienced chefs)
   

   Benihana - Dearborn, MIResponded 6 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at our Dearborn location. We pride ourselves on providing top-notch food and service, and it's disappointing to hear that we didn't meet your expectations. We appreciate your feedback regarding the food preparation and will definitely take it into consideration as we continuously strive to improve. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Dearborn, MI Management Team
   

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5. S

   Sarah

   Detroit

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server and chef did a great job, food was excellent as expected from past experiences.
   

   Benihana - Dearborn, MIResponded on November 25, 2024

   Dear Sarah! Thanks for visiting us at Benihana - Dearborn! We're thrilled to hear that you enjoyed your experience with us. Your kind words about our server and chef are greatly appreciated. It's wonderful to know that we've been able to meet your expectations in terms of food quality. We look forward to serving you again soon.
   

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6. M

   Malaysia

   Detroit

   1 review

   2.0

   1 review

   Dined on November 22, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made a reservation for 7:30, couldn’t get a seat until 7:45+. Food was cold, service was not good. Order an appetizer didn’t get it also ordered drinks didn’t get those until 15-20 minutes after ordering. Overall was a 4/10. The place was very over hyped!
   

   Benihana - Dearborn, MIResponded on November 23, 2024

   Hello, Malaysia! We're truly sorry to hear about your recent experience at Benihana - Dearborn. It's disappointing to know that we didn't meet your expectations, especially with regards to our service and the temperature of our food. We take your feedback seriously and will use it as an opportunity to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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7. D

   Dionne

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Chef Tyrone was excellent! Although it was late and during the week, he was energetic, talkative, and cooked our food to perfection. One of my best experiences with this location.
   

   Benihana - Dearborn, MIResponded on November 22, 2024

   Hello, Dionne! Thank you for your kind words. We're thrilled to hear that Chef Tyrone made your experience at Benihana - Dearborn even better. We strive to provide excellent food and service to all our guests and your feedback is greatly appreciated. We understand that dining during the week can be a bit more challenging due to your timing, and we're glad that you found our staff energetic and able to handle your needs. We hope to see you again soon!
   

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8. j

   james

   Detroit

   1 review

   2.0

   1 review

   Dined on November 20, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Sad just sad staff and establishment lack luster !!
   

   Benihana - Dearborn, MIResponded on November 22, 2024

   Hey, James! We're really sorry to hear about your experience at Benihana - Dearborn. It's disappointing to know that we didn't live up to your expectations. We take your feedback seriously and we'll certainly look into the issues you've raised. We always aim to provide excellent service and it's clear we missed the mark during your visit. We hope we can have another chance to make it up to you in the future. Best, The Management Team
   

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9. L

   Luis

   Detroit

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service. Friendly staff and very nice experience.
   

   Benihana - Dearborn, MIResponded on November 25, 2024

   Dear Luis! Thanks for the feedback! We're thrilled to hear that you had a great experience at Benihana - Dearborn. It's wonderful to know that our staff made you feel welcome and that you enjoyed your meal. We always strive to provide the best service possible, so your feedback is greatly appreciated. We hope to see you again soon!
   

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10. M

    Michael

    Detroit

    18 reviews

    5.0

    18 reviews

    Dined on November 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    The meal was wonderful....one of the best meals I've had in ages! Expensive, but VERY worth the price! I would highly recommend the Darborn, Mi. based Benihana to anyone!
    

    Benihana - Dearborn, MIResponded on November 17, 2024

    Hello Michael! Thank you for your wonderful review and for recommending us to others! We're thrilled to hear that you had one of your best meals at Benihana - Dearborn. We take pride in our food and service, and it's great to know that you found both to be wonderful. We understand your concerns about the price and appreciate your feedback. We strive to provide the best value to our customers and we'll definitely take your comments into consideration. We look forward to welcoming you back soon! Best, The Management Team
    

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