Benihana - Dearborn, MI

Review summary

1. S

   Sarah

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server and chef did a great job, food was excellent as expected from past experiences.
   

   Is this helpful?

   Report
2. M

   Malaysia

   Detroit

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made a reservation for 7:30, couldn’t get a seat until 7:45+. Food was cold, service was not good. Order an appetizer didn’t get it also ordered drinks didn’t get those until 15-20 minutes after ordering. Overall was a 4/10. The place was very over hyped!
   

   Benihana - Dearborn, MIResponded 2 days ago

   Hello, Malaysia! We're truly sorry to hear about your recent experience at Benihana - Dearborn. It's disappointing to know that we didn't meet your expectations, especially with regards to our service and the temperature of our food. We take your feedback seriously and will use it as an opportunity to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

   Is this helpful?

   Report
3. D

   Dionne

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Chef Tyrone was excellent! Although it was late and during the week, he was energetic, talkative, and cooked our food to perfection. One of my best experiences with this location.
   

   Benihana - Dearborn, MIResponded 3 days ago

   Hello, Dionne! Thank you for your kind words. We're thrilled to hear that Chef Tyrone made your experience at Benihana - Dearborn even better. We strive to provide excellent food and service to all our guests and your feedback is greatly appreciated. We understand that dining during the week can be a bit more challenging due to your timing, and we're glad that you found our staff energetic and able to handle your needs. We hope to see you again soon!
   

   Is this helpful?

   Report
4. j

   james

   Detroit

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Sad just sad staff and establishment lack luster !!
   

   Benihana - Dearborn, MIResponded 3 days ago

   Hey, James! We're really sorry to hear about your experience at Benihana - Dearborn. It's disappointing to know that we didn't live up to your expectations. We take your feedback seriously and we'll certainly look into the issues you've raised. We always aim to provide excellent service and it's clear we missed the mark during your visit. We hope we can have another chance to make it up to you in the future. Best, The Management Team
   

   Is this helpful?

   Report
5. L

   Luis

   Detroit

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service. Friendly staff and very nice experience.
   

   Is this helpful?

   Report
6. M

   Michael

   Detroit

   18 reviews

   5.0

   18 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The meal was wonderful....one of the best meals I've had in ages! Expensive, but VERY worth the price! I would highly recommend the Darborn, Mi. based Benihana to anyone!
   

   Benihana - Dearborn, MIResponded on November 17, 2024

   Hello Michael! Thank you for your wonderful review and for recommending us to others! We're thrilled to hear that you had one of your best meals at Benihana - Dearborn. We take pride in our food and service, and it's great to know that you found both to be wonderful. We understand your concerns about the price and appreciate your feedback. We strive to provide the best value to our customers and we'll definitely take your comments into consideration. We look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

   Report
7. S

   Sandy

   Detroit

   1 review

   3.0

   1 review

   Dined on November 14, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Had to keep asking for things that were included in meal we ordered and waitress not happy. Never got tea until asked never got shrimp appetizer until asked...never got Deseret until asked
   

   Benihana - Dearborn, MIResponded 5 days ago

   Hi, Sandy! We're truly sorry to hear about your recent experience at Benihana - Dearborn. It's disappointing to know that we didn't meet your expectations in terms of service and timing. We aim to provide a pleasant dining experience and it's clear we fell short in your case. We appreciate your feedback and will certainly look into these matters to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
8. S

   Samantha

   Detroit

   1 review

   4.0

   1 review

   Dined on November 12, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our chef was good but no entertainment was provided at all.
   

   Benihana - Dearborn, MIResponded on November 15, 2024

   Thanks for the feedback, Samantha! We're glad to hear that you enjoyed our food and service. We're sorry, however, that the entertainment didn't meet your expectations. We strive to provide a memorable dining experience for all our guests, and we regret that we fell short this time. We appreciate your feedback and will use it to improve. We hope to see you again soon at Benihana - Dearborn.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Detroit

   1 review

   1.0

   1 review

   Dined on November 8, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   The waitress was very nice and good but the experience was trash definitely not the same Benihana from before Covid ordered 3 different drinks and still didn’t get any of them because the bar just didn’t have the ingredients
   

   Benihana - Dearborn, MIResponded on November 9, 2024

   Dear guest, thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
10. L

    LYNDA

    Detroit

    7 reviews

    5.0

    7 reviews

    Dined on November 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    A nice place to go anytime for lunch or dinner for great food!
    

    Benihana - Dearborn, MIResponded on November 9, 2024

    Thanks for the feedback, Lynda! We're thrilled to hear that you enjoyed your visit to Benihana - Dearborn. It's great to know that you found our food to be delicious and our service to be top-notch. We noticed that you rated our value a bit lower and we appreciate your honesty. We strive to provide the best experience for our guests and your feedback helps us improve. We look forward to serving you again soon. Best, The Management Team
    

    Is this helpful?

    Report