Benihana - Dearborn, MI

Review summary

1. A

   Ariel

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Over priced, cook didn’t do anything cool, horrible service, tried charging us for doubles for the drinks and they were weak… and it took SO LONG from start to finish and waiting to pay to leave 20 mins. Go to saganos in flint, 10x better.
   

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2. K

   KAREN

   Detroit

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was delicious. Our waiter must have forgotten about us…it took a long time to check out.
   

   Benihana - Dearborn, MIResponded 1 day ago

   Dear Karen, Thank you for your kind words about the food! We’re so glad you enjoyed your meal. We do apologize for the delay when it came time to check out. This is certainly not the experience we want to provide, and we’ll be addressing this with our team to ensure quicker service in the future. We appreciate your feedback and hope to welcome you back soon for a smoother experience! Best regards, The Management Team
   

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3. S

   Sharon

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. Chef did an excellent job cooking. Made a reservation and did not have wait at all.
   

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4. M

   Malyssa, Renee

   Detroit

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   It was extremely frustrating as we arrived there were three, yes, three cars parked in the handicap spaces that were not handicap. One was an employee of the establishment who did move his car after we called the police and they were all ticketed. The owner was extremely apologetic but did not assume any responsibility for the establishment. It was told to us that there was nothing they could do about it. I have a double broken foot and in a boot and my son is medically disabled, yet we had to find parking way away from the front door and walk in. That should NOT happen. We were told we would be compensated for our troubles. That did NOT happen either. Our waitress was actually good this time as in the past having the same waitress, usually she is absent and full of attitude. She was actually ON POINT the whole night. Way kudos for her and she was rewarded in tips as of such. The cook was mediocre at best. I ordered my steak rare so that it would not at least be overcooked as it usually is. So ordering it rare I got a medium steak. It was edible so that was fine. The chicken was WAY dried out like stones and a total debacle and same with the shrimp. They don't know when to pull back and take it off the flattop. Those things are way heated..... slow down and pay attention. He was tipped great regardless. The food was so so for the price of two trios with scallops added. Overall I would really give it a 2 but will give them some leniency as the management has changed there so many times that it makes it so difficult for the employees to actually function in a positive manor with respect to how they are treated and the demands put upon them. I try to see all sides but darn, when your bill is $258 you do expect some type, some type of service!! Benihana Dearborn, Michigan..... DO BETTER!!! Shameful!! Kudos to the staff that work their butts off though!!
   

   Benihana - Dearborn, MIResponded 2 days ago

   Dear Malyssa! We sincerely apologize for the issues you encountered during your visit, especially regarding the handicap parking situation. While we strive to provide an accessible and enjoyable experience for all guests, we regret that this fell short. We appreciate your patience and understanding, as well as your recognition of our hardworking staff. Your feedback regarding the food quality and service has been noted, and we will address these concerns with our team. We truly value your patronage and hope to provide a better experience in the future. Please reach out to us directly so we can make things right.
   

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5. K

   Kathy

   Detroit

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed our experience with 2 of our grandchildren! Service was wonderful and so was our chef. It was delicious!!
   

   Benihana - Dearborn, MIResponded 3 days ago

   Thanks for the review, Kathy! We're thrilled to hear that you and your grandchildren had a wonderful time at Benihana - Dearborn, MI. It's fantastic to know that you enjoyed the service and the food. We strive to provide a memorable dining experience for all our guests, and your feedback is a testament to that. We appreciate your high ratings and look forward to serving you and your grandchildren again soon!
   

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6. D

   Dawn

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was great . Our waitress was very good. Our chef Eli was amazing.. wasn’t in there all day
   

   Benihana - Dearborn, MIResponded 4 days ago

   Thanks for the feedback, Dawn! We're thrilled to hear that you had a great experience at Benihana - Dearborn, MI. It's wonderful to know that our team was able to provide you with excellent service and that our chef Eli made your visit memorable. We're committed to providing the best for our guests and your feedback is a great affirmation of our efforts. We look forward to welcoming you back soon!
   

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7. L

   LYNDA

   Detroit

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Always a good time, and good food. If you have never been you will enjoy it.
   

   Benihana - Dearborn, MIResponded 3 days ago

   Thanks for the feedback, Lynda! We're thrilled to hear that you always have a good time at Benihana - Dearborn, MI and enjoy our food. We noticed that you rated our value a bit lower - we truly appreciate your honest feedback. We're always working to provide the best experience for our guests and we'll certainly take your comments into consideration. Looking forward to serving you again soon!
   

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8. M

   Mack

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time, very professional service was excellent.
   

   Benihana - Dearborn, MIResponded 5 days ago

   Thanks for the review, Mack! We're thrilled to hear that you had a great time at Benihana - Dearborn, MI and appreciated our professional service. It's fantastic to know that you found our food and value to be excellent. We look forward to serving you again soon.
   

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9. M

   Michelle

   Detroit

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Food was overcooked, bit of a disappointment with the price paid. I’ve had much much better, as recently as two weeks ago
   

   Benihana - Dearborn, MIResponded 6 days ago

   Thanks for visiting us, Michelle. We're sorry to hear that you were disappointed with the food at Benihana - Dearborn, MI. We always aim to deliver a great experience, and we regret that we missed the mark this time. We appreciate your feedback and will use it to improve our food quality and overall dining experience. We hope you'll give us another chance to impress you in the future. The Management Team
   

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10. L

    LATEASHA

    Detroit

    1 review

    2.0

    1 review

    Dined on February 7, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    My experience was less than spectacular. I made reservations for 6:30 p.m. We were seated on time. Our soup was great, but the salad was horrible. I was expecting a fresh salad, but it was soggy, and untasteful. The cook finally arrived at 8:00 p.m, an hour 1/2 later. The food was great but not worth the time.
    

    Benihana - Dearborn, MIResponded 7 days ago

    Hi LATEASHA, We're really sorry to hear about your recent experience at Benihana - Dearborn, MI. It's disappointing to hear that our food and service did not meet your expectations. We pride ourselves on delivering fresh, delicious meals and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
    

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