Benihana - Denver, CO

Review summary

1. K

   Kate

   VIP

   Denver

   26 reviews

   5.0

   26 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a fun evening with excellent service & food. I felt the $7 extra fee for fried rice was excessive. Overall a fun night out although you pay premium for the food & cooking show. I’d prefer smaller portions & lower prices .
   

   Is this helpful?

   Report
2. K

   Kent

   VIP

   San Diego

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Witnessed the manager at the front desk was very rude towards an employee since it was New Year’s Eve, very poor planning as people were being seated 90 minutes after their reservation. Just a very poor environment would not recommend going.
   

   Is this helpful?

   Report
3. A

   Austin

   Cincinnati

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Junior was the absolute best- 10/10 would go back again.
   

   Is this helpful?

   Report
4. J

   Jennifer

   Denver

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservation was at 8pm. We were seated at 8:40pm and our drink orders and food orders were taken shortly thereafter by a young woman. At 9:10 no one had returned to our table with so much as water for any of us so one person asked if we were still getting our drinks. At this point a very attentive gentleman came to our table and said he wasn't sure what was going on, but he could step in to help us. Our drinks were brought, our soup was brought, and then our salads came... with no forks. The attentive gentleman said he was going to get us forks and 15 minutes later we still didn't have forks and he came back to let us know the kitchen was out of forks and apologized. Our chef came and cooked our food and the remainder of the meal went relatively well, but when a couple of people at our table asked if we would receive some sort of compensation for all of the delays and lack of communication their questions were ignored. We all ended up paying approximately $75 to $100 per person and finally finished our meal at 10:50pm. We later found out that the young woman that originally took our orders was injured and had to leave which we absolutely understand and certainly hope she is okay. The unfortunate piece is that there was no communication at all which would have been so helpful so that we didn't feel so unimportant. None of the above things are a big deal in and of themselves, but the comedy of errors and $300 bill for 4 of us left a sour taste and we won't likely return.
   

   Is this helpful?

   Report
5. M

   Maurice

   Denver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was Amazing, food was so good! The chef had a great personality!! The waitress was on top of it!! I'll definitely will be going back there!
   

   Is this helpful?

   Report
6. D

   Devin

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Overall great experience! Our chef was great and fun, our reservation was at 7:45 pm but we were not seated until about 8:15 pm.
   

   Benihana - Denver, COResponded 2 days ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

   Is this helpful?

   Report
7. M

   Melissa

   VIP

   Denver

   9 reviews

   2.0

   9 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Everything was bland and tasteless. They don’t use soy at all when cooking meet and very little in fried rice.
   

   Benihana - Denver, COResponded 3 days ago

   Dear Melissa, thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

   Is this helpful?

   Report
8. R

   Rebecca

   Denver

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Steven and Raphael were great. Food was delicious. Kids menu is pretty pricey, but they enjoyed it. Pretty loud in the restaurant but that’s to be expected with the setup.
   

   Benihana - Denver, COResponded 2 days ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

   Is this helpful?

   Report
9. K

   Kaylan

   Denver

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Loved the chef, but the table server was new- she didn’t keep waters filled, rushed us to order and then rushed us to finish which was all very odd. As soon as the chef finished she came by with boxes and asked our kids if they wanted ice cream or sorbet - to which they all said yes and we had to be the parents to say no. She then asked if we wanted a photo which was weird because we literally were eating food still. Then came back with a check so fast and my husband was eating and had to pay. I’m not sure what her deal was it was her 2nd day but we overtipped , gave $40 on a $175 bill. We really liked the chef but the waitress needs training. I think they try to get you to run up a bill so they get a bigger tip which is frustrating, practically was trying to force me to get an appetizer even though my husband got one and he got a drink… I had an infant so not sure how I could do that and breastfeed the baby. Overall food was great and chef was great, but they need renovations - it’s run down and over priced ambience.
   

   Is this helpful?

   Report
10. M

    Michael

    Denver

    1 review

    4.0

    1 review

    Dined 6 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    We had reservations at 7:30 and there was something that happened that delayed us being seated. We waited for about 45 minutes past our reservation. It would have been nice to have some communication they were running behind. Food was good but for the add on price of fried rice it was a small portion. Our chef kept us entertained.
    

    Benihana - Denver, COResponded 2 days ago

    Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
    

    Is this helpful?

    Report