Benihana - Denver, CO

Review summary

1. G

   Gina

   Denver

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Usually good, tonight not so much. Service was poor. Have had better experiences Was disappointing
   

   Benihana - Denver, COResponded today

   Thanks for visiting us, Gina! We're sorry to hear that your recent experience at Benihana - Denver didn't live up to your expectations. We appreciate your feedback on the service and food, and we'll certainly take your comments into consideration as we continuously strive to improve our guests' experiences. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future and provide a better overall dining experience.
   

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2. L

   Lindsay

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great service! We had a great time, our hibachi chef Phil was top notch and very interactive, and our server Kayla was on it! She was always ahead of the game. We had the best time, we will definitely be back!
   

   Benihana - Denver, COResponded today

   Hey, Lindsay! We're thrilled to hear you had a great time at Benihana - Denver! It's wonderful to know that our team's effort to provide the best hibachi experience and attentive service made your visit enjoyable. We're especially pleased that you appreciated our interactive chef and that you had a good time with us. Your kind words mean a lot to us. We look forward to welcoming you back soon! Best regards, The Management Team
   

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3. G

   Gregg

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   My visiting nephew took me here for dinner on a busy Saturday night. It was an excellent experience overall. A bit noisy due to how busy it was and the proximity of the tables. Our chef, 'Junior' was excellent. For his young age, he is very experienced and knows what he is doing. Everyone's food at our table was done to perfection, and there were no complaints. There are a number of courses offered and we were both very full when we left. A delicious, entertaining, and fun night out ! Thank you, Benihana !
   

   Benihana - Denver, COResponded 2 days ago

   Hello, Gregg! Thank you for choosing Benihana - Denver for your family dinner. We're thrilled to hear that you and your nephew had an excellent experience and that you were fully satisfied with your meal. We're also glad to hear that everyone in your party felt comfortable and satisfied with their meal. We appreciate your kind words about our chef, and we're glad you had a fun and enjoyable night. We look forward to welcoming you back for more enjoyable dining experiences. Best regards, The Management Team
   

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4. A

   Angie

   Denver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience!!!! I took my daughter to celebrate her birthday. It was so much fun. The food amazing and the experience outstanding!!! It was our first time but it won’t be the last!!!!!
   

   Benihana - Denver, COResponded 2 days ago

   Dear Angie! Thanks for the feedback! We're thrilled to hear that you and your daughter had an amazing experience celebrating her birthday at Benihana - Denver. It's wonderful to know that you enjoyed our food and the overall experience. We're already looking forward to your next visit. See you soon!
   

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5. r

   riley

   Denver

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   I would not recommend this restaurant. We went here for a graduation lunch and once the chef was finished cooking the waitress repeatedly asked us if we were done and would then say she was going to return in 5 minutes to ask again-which she repeatedly did. There were 4 other grills open, so I’m not sure why it was necessary to rush us out.
   

   Benihana - Denver, COResponded 4 days ago

   Hi, Riley! We're truly sorry to hear about your recent experience at Benihana - Denver. We understand how frustrating it can be to wait for service and we apologize for the inconvenience caused. We always aim to provide our guests with a relaxing dining experience and it's clear we missed the mark during your visit. Your feedback is invaluable to us and we assure you that we will address these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to show you the high-quality service and food we're known for. Best regards, The Management Team
   

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6. R

   Russell

   Denver

   2 reviews

   1.0

   2 reviews

   Dined on November 18, 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   We had a reservation for 6:45 and they didn’t seat us until almost 8:00. Waiting more than an hour for a reserved table and having to pay extra for drinks and apps to make the wait bareable is unacceptable. Not a good place to book with kids for that reason.
   

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7. A

   Arthur

   Portland

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience as usual! From the short wait to the great food!
   

   Benihana - Denver, COResponded on November 19, 2024

   Hello, Arthur! Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Denver. It's always a pleasure to serve you, and we're delighted that you enjoyed our food and service. We strive to provide an exceptional dining experience for all our guests. Your kind words truly mean a lot to us. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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8. M

   Mark

   Denver

   3 reviews

   2.0

   3 reviews

   Dined on November 18, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Benihana, is a total rip off. For $50 I ordered filet and scallops. I got chopped up maybe 5 oz of steak and 4 tiny scallops... My meal was mostly rice and some chopped up vegetables... To top it all off they charged each of us $7 extra to have fried rice when this is part of the table chiefs job to cook the rice as a side!! It was incredibly loud and the seating areas / tables are spaced way too close. That many tables make the air ventilation a problem to. We went with 8 people to celebrate two birthdays and we will definitely NOT GO BACK.
   

   Benihana - Denver, COResponded 6 days ago

   Hey Mark! We're truly sorry to hear about your disappointing experience at Benihana - Denver. We understand that you found our dishes to be subpar, and we apologize for any inconvenience caused. We strive to provide our guests with a memorable dining experience, and we're sorry to hear that we fell short during your visit. We appreciate your feedback and will certainly take it into consideration as we continually work to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - Denver Management Team
   

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9. E

   Elizabeth

   London

   3 reviews

   4.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very good. I love all the Benihana but the service at very slow.
   

   Benihana - Denver, COResponded on November 18, 2024

   Hi, Elizabeth! Thank you for taking the time to share your experience at Benihana - Denver. We're glad to hear that you enjoyed our food and found it to be good value. However, we're sorry to hear that you felt our service was slow. We strive to provide excellent service to all our guests and we appreciate your feedback as it helps us improve. We hope to see you again soon. Best, The Management Team
   

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10. R

    Ruth

    Denver

    8 reviews

    1.0

    8 reviews

    Dined on November 14, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Very disappointing. Went out to celebrate a friend’s wedding anniversary. Chose Benihana because it was a midway point between our homes but should have driven farther. The service was terrible - waited 15 minutes for our pre-dinner drinks and no, the bartender wasn’t busy. Edamame appetizer arrived after our first course was served and it wasn’t the spicy version we ordered. We asked for water twice before getting it and then only for three of us. The sushi roll rice was too brittle to eat, had to pick the filling out. The teriyaki steak was tough and chewy, the tofu bland, the soup a watery broth, the salad basic chopped iceberg. Decor is functional, better suited to a takeout joint. Do not waste your time and money here.
    

    Benihana - Denver, COResponded on November 15, 2024

    Hello Ruth! We're truly sorry for your disappointing experience at Benihana - Denver. We apologize for the service delay and the food not meeting your expectations. Your feedback is invaluable and will be used to improve our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope for another chance to serve you better. Best, Benihana - Denver, CO Management Team
    

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