Benihana - Denver, CO

Review summary

1. r

   riley

   Denver

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   I would not recommend this restaurant. We went here for a graduation lunch and once the chef was finished cooking the waitress repeatedly asked us if we were done and would then say she was going to return in 5 minutes to ask again-which she repeatedly did. There were 4 other grills open, so I’m not sure why it was necessary to rush us out.
   

   Benihana - Denver, COResponded 1 day ago

   Hi, Riley! We're truly sorry to hear about your recent experience at Benihana - Denver. We understand how frustrating it can be to wait for service and we apologize for the inconvenience caused. We always aim to provide our guests with a relaxing dining experience and it's clear we missed the mark during your visit. Your feedback is invaluable to us and we assure you that we will address these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to show you the high-quality service and food we're known for. Best regards, The Management Team
   

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2. R

   Russell

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   We had a reservation for 6:45 and they didn’t seat us until almost 8:00. Waiting more than an hour for a reserved table and having to pay extra for drinks and apps to make the wait bareable is unacceptable. Not a good place to book with kids for that reason.
   

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3. A

   Arthur

   Portland

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience as usual! From the short wait to the great food!
   

   Benihana - Denver, COResponded 5 days ago

   Hello, Arthur! Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Denver. It's always a pleasure to serve you, and we're delighted that you enjoyed our food and service. We strive to provide an exceptional dining experience for all our guests. Your kind words truly mean a lot to us. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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4. M

   Mark

   Denver

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Benihana, is a total rip off. For $50 I ordered filet and scallops. I got chopped up maybe 5 oz of steak and 4 tiny scallops... My meal was mostly rice and some chopped up vegetables... To top it all off they charged each of us $7 extra to have fried rice when this is part of the table chiefs job to cook the rice as a side!! It was incredibly loud and the seating areas / tables are spaced way too close. That many tables make the air ventilation a problem to. We went with 8 people to celebrate two birthdays and we will definitely NOT GO BACK.
   

   Benihana - Denver, COResponded 3 days ago

   Hey Mark! We're truly sorry to hear about your disappointing experience at Benihana - Denver. We understand that you found our dishes to be subpar, and we apologize for any inconvenience caused. We strive to provide our guests with a memorable dining experience, and we're sorry to hear that we fell short during your visit. We appreciate your feedback and will certainly take it into consideration as we continually work to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - Denver Management Team
   

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5. E

   Elizabeth

   London

   3 reviews

   4.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very good. I love all the Benihana but the service at very slow.
   

   Benihana - Denver, COResponded 6 days ago

   Hi, Elizabeth! Thank you for taking the time to share your experience at Benihana - Denver. We're glad to hear that you enjoyed our food and found it to be good value. However, we're sorry to hear that you felt our service was slow. We strive to provide excellent service to all our guests and we appreciate your feedback as it helps us improve. We hope to see you again soon. Best, The Management Team
   

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6. R

   Ruth

   Denver

   8 reviews

   1.0

   8 reviews

   Dined on November 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very disappointing. Went out to celebrate a friend’s wedding anniversary. Chose Benihana because it was a midway point between our homes but should have driven farther. The service was terrible - waited 15 minutes for our pre-dinner drinks and no, the bartender wasn’t busy. Edamame appetizer arrived after our first course was served and it wasn’t the spicy version we ordered. We asked for water twice before getting it and then only for three of us. The sushi roll rice was too brittle to eat, had to pick the filling out. The teriyaki steak was tough and chewy, the tofu bland, the soup a watery broth, the salad basic chopped iceberg. Decor is functional, better suited to a takeout joint. Do not waste your time and money here.
   

   Benihana - Denver, COResponded on November 15, 2024

   Hello Ruth! We're truly sorry for your disappointing experience at Benihana - Denver. We apologize for the service delay and the food not meeting your expectations. Your feedback is invaluable and will be used to improve our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope for another chance to serve you better. Best, Benihana - Denver, CO Management Team
   

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7. J

   Jo Ann

   Denver

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, friendly workers and superb food!
   

   Benihana - Denver, COResponded on November 14, 2024

   Dear Jo Ann! Thanks for the feedback! We're thrilled to hear that you enjoyed our food and service at Benihana - Denver. It's always our goal to provide an excellent dining experience for our guests. We appreciate your kind words and look forward to serving you again soon!
   

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8. K

   Kimberly

   Denver

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the hostesses, to the bartender Martine, Isiah our server to our Chef Jose you all made my Birthday night very special! Thank you for the superb service, drinks & dinner, it was outstanding! We’ll be back for all of our birthdays and happy hour 🤩👍
   

   Benihana - Denver, COResponded on November 14, 2024

   Thanks for the feedback, Kimberly! We're thrilled to hear that you had a memorable birthday celebration at Benihana - Denver. It's wonderful to know that our team made your special day special. We're glad to hear that you enjoyed the food, drinks, and service. We look forward to welcoming you back for more celebrations and happy hours. Cheers, The Management Team.
   

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9. K

   Kristen

   Denver

   1 review

   5.0

   1 review

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef was an absolute blast! I believe his name was Phil? He was personable, funny and related to us all at the table. My two kids had never been before and had the time of their life! The food was fantastic, flavorful and cooked exactly as we requested. Our chef continued to check with everyone to see if we were satisfied while also making us laugh. Bartender made an awesome lemon drop too. All the employees we saw were friendly and greeted us with smiles. We will definitely be returning !
   

   Benihana - Denver, COResponded on November 14, 2024

   Hello, Kristen! We're thrilled to hear about your positive dining experience at Benihana - Denver. It's wonderful to know that our chef made you and your kids have the time of their lives and that you enjoyed our flavorful food. We're also delighted that you appreciated our chef's personality and service. Thank you for your kind words about our bartender's lemon drop. We strive to make every visit memorable and your feedback is greatly appreciated. We look forward to welcoming you back soon. Best regards, Benihana - Denver Management Team
   

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10. J

    Jenna

    Raleigh

    1 review

    3.0

    1 review

    Dined on November 10, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    We waited 45 minutes even though we had a reservation
    

    Benihana - Denver, COResponded 7 days ago

    Thanks for the feedback, Jenna! We're sorry to hear about the wait time you experienced despite having a reservation. We understand how frustrating this can be, especially when you're looking forward to a good meal. We're glad to know that you enjoyed our food and found it to be good value. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and hope to serve you again soon.
    

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