Benihana - Denver, CO

Review summary

1. S

   Sean

   Denver

   11 reviews

   1.0

   11 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Unfortunately, the management team at this location lacks insight and professionalism to effectively manage what has in the past has demonstrated to be a very busy day. Reservations ran on average 50 minutes behind. They had ONE bartender who was outstanding but by far overwhelmed. The yelling names out to find groups is so far outdated that it is almost embarrassing. Then since behind, they had a team member come to each table and basically say, it's the patrons fault for them being behind, and so we needed to hurry and eat and leave and not visit and enjoy tye meal with family on Christmas eve. They overbook trying to make so much money that they then devalue the experience that patrons are paying for, instead of just maybe spacing people a little bit further apart so the restaurant runs smoother. Yes a little less revenue but a netter experience. Even the grill experience was absolutely rushed and nowhere near the experience on a normal dining experience. Best advice, AVOID going here on a holiday.
   

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2. R

   Ruth

   Dallas

   8 reviews

   1.0

   8 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a dinner reservation we checked in 30 minutes early. However, we were told they were running 20-30 minutes late on reservations. In my opinion that's simply poor management of reservations. They give away or cancel your reservation if you are 15 minutes late. A group walked in after their 15 minute grace period and they were told they lost their reservation? What? You're 30 minutes behind so technically they are 15 minutes early. There is no where to comfortably wait for your table. What do we( paying customers) get if you are late? Our meals discounted? Free drinks? Nope Nothing! The server said they see 1200 people a night? How is that possible when you are 30 minutes late in your reservations. And if that's true why is your restaurant dumpy, not well ventilated. The decor is tired and this place needs an update desperately. The bar area could offer more seating if it were managed and set up appropriately. The lights in here are on a constant flicker. Really? Get an electrician and fix this. Hostesses: tough job but the yelling for customers is terrible. No professionalism. Not their fault though because this is truly a reflection of restaurant leadership. Bright Spot: The server who helped us was kind and attentive. She was helpful and did a great job. Menu: Mushroom onion Soup was good Salad: the Ginger dressing was bitter and really tart. It needs a sweetener like mirin to create balance. Entree: we ordered medium Rare and got fully cooked steak. We also ordered one steak entree no mushrooms but it came out with mushrooms Rainbow roll: underwhelming for a Japanese restaurant. Why serve sushi if you don't do it well. Vegetable tempura: worth it. Rice: you're a Japanese restaurant how is your rice dry? Sad Dr Pepper was flat. Lemonades were yummy. Desert: we had to ask for our desert. We paid our bill and are still waiting for the ice cream. We left and only 2 of the 4 deserts came. Pride in
   

   Benihana - Denver, COResponded today

   Thanks for the feedback, Ruth. We're truly sorry to hear about your experience at Benihana - Denver, CO. We apologize for the confusion and disappointment caused by the reservation mix-up and the issues with the lighting and ventilation. We understand how important it is to have a smooth and enjoyable dining experience, and we're sorry we fell short on your visit. Your comments about the mushroom soup, salad, and the steak entree have been noted and will be addressed with our team. We appreciate your constructive feedback and hope to have the opportunity to serve you again under better circumstances.
   

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3. M

   Michael

   Denver

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   Been 45 years since I was last there. It's obviously evolved into something quite different. Loud. Terrible service. Made reservations and received out first adult beverage 40 minutes after being seated 20 minutes late It was worthy of trying the experience so many years later, but I'd never go back.
   

   Benihana - Denver, COResponded today

   Hi Michael, We're really sorry to hear about your experience at Benihana - Denver, CO. We understand that the changes you've noticed over the years are quite different from the dining experience you've had in the past. We apologize if you felt rushed and weren't greeted as you had expected. We're glad you enjoyed the food, but we're sorry that other aspects of your visit didn't meet your expectations. Your feedback is important to us and we will certainly take it into account as we continually strive to improve our guest experience. We hope you'll give us another chance to show you the hospitality that has made Benihana - Denver, CO such a special place. Best, The Management Team
   

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4. H

   Holly

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Delicious food great waiter but a little slow. Way way noisy is the only negative
   

   Benihana - Denver, COResponded 2 days ago

   Thanks for visiting us, Holly. We're thrilled to hear that you enjoyed our food and found our waiter to be great. We apologize if the noise level was a bit too high during your visit. We're always striving to provide the best dining experience for our guests and your feedback is invaluable in this process. We hope to have the opportunity to serve you again soon. - Benihana - Denver Management Team
   

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5. L

   Lisa

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our waitress is really the one that took down my rating, she immediately started apologizing for our wait, blaming the house for her tardiness. She ended up getting my order wrong and again not attentive to our table, ie…clearing plates, asking for refills, etc…even the chef was irritated with her. Every chance she had she would complain about the house, putting blame somewhere else rather than taking responsibility.
   

   Benihana - Denver, COResponded 3 days ago

   Hey Lisa, We're truly sorry to hear about your recent experience at Benihana - Denver. We strive to provide a seamless dining experience, and it seems we fell short this time. We understand how frustrating it can be when things don't go as planned, and we're sorry for any inconvenience caused by our staff. We assure you that we take your feedback seriously and will work on improving our service. We hope you will give us another chance to make it right. Best Regards, The Management Team
   

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6. J

   Jessica

   Denver

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, great food, 10/10 would recommend!
   

   Benihana - Denver, COResponded 3 days ago

   Thanks for visiting us, Jessica! We're thrilled to hear that you had a great experience at Benihana - Denver. It's wonderful to know that you enjoyed our food and service. Your recommendation means a lot to us. We look forward to serving you again soon. - The Management Team
   

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7. A

   Alyssa

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had a reservation and still waited 20 minutes to be sat, then waited 15 min for our waitress to bring waters because “they might be seating other people with us”. Chef forgot half of our order and they had to make it in the back… Benihanas has gone downhill
   

   Benihana - Denver, COResponded 3 days ago

   Hi Alyssa, We're truly sorry to hear about your recent experience at Benihana - Denver. It's clear that we didn't meet our usual standards during your visit, especially with the wait times and the mix-up with your order. We understand how frustrating this must have been for you and we sincerely apologize for the inconvenience. We appreciate your feedback as it helps us identify areas where we can improve. We hope you will give us another chance to provide the quality experience you expect from us. Best, The Management Team
   

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8. J

   Joe

   Denver

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a party of 10 with two birthdays. We had lots of "special requests" in our order. Some folks didn't want onions, some folks didn't want mushrooms, that one person wanted shrimp fried rice instead of chicken. Our server, Jenna, and our chef (did not get his name) handled it all smoothly and with aplomb! Evening was a blast, food was delicious! One more item to note, we got to see a new "trick" we had not seen before. After the onion volcano, when the flames had dies down, our chef twirled the onions on his fork. This kicked up steam and he warned about a tornado. Very cool!
   

   Benihana - Denver, COResponded 3 days ago

   Thanks for the review, Joe! We're thrilled to hear that you and your party had a great time at Benihana - Denver. We understand that special requests can vary, and we're glad our chef was able to accommodate your needs. It's always our goal to provide a seamless dining experience for our guests. We're also glad you enjoyed the twirling of the onions! We look forward to serving you again soon.
   

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9. D

   DeAnn

   Denver

   10 reviews

   1.0

   10 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The food was seriously undercooked especially the onions, shrimp and scallops which can make people sick. The chef bragged about having 5 years experience but he clearly didn’t know what he was doing.
   

   Benihana - Denver, COResponded 3 days ago

   Thanks for the review, DeAnn. We're really sorry to hear about your experience at Benihana - Denver. It's certainly not the standard we aim to provide. We take pride in our chef's knowledge and experience, and we're disappointed to hear that we fell short in this instance. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Denver, CO Management Team
   

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10. J

    Jill

    Denver

    1 review

    2.0

    1 review

    Dined 7 days ago

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 2

    Hibachi is always a show. Out wait staff and chef seemed to be on a mission to get us in and out of the restaurant. We were not even done with our entree when wait staff brought our check and gave us desert. Fur the price of the meal not really worth it.
    

    Benihana - Denver, COResponded 6 days ago

    Hey Jill! Thanks for visiting us at Benihana - Denver. We're sorry to hear that your experience didn't meet your expectations. We always strive to provide a memorable experience, and we're disappointed to hear that we fell short. We appreciate your feedback about the wait time and will definitely work on improving it. We hope to have the opportunity to serve you again and provide a better experience.
    

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