Benihana - Dulles, VA

Review summary

1. O

   Oliv

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined on December 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Benihana was, without a doubt, the worst Japanese dining experience I've ever had. The food was bland, and for the high prices they charge, the portions were far too small. The quality was disappointing, which really affected my birthday celebration. I need to look for another Japanese restaurant because this experience was just frustrating. They advertised a five-course meal, but we only received a bitter salad and an unseasoned soup—nothing more. It felt like they ruined my birthday, and while my family tried to make it seem nice for the server's sake, the experience was just terrible for the cost. I really don’t understand why people choose to come here.
   

   Benihana - Dulles, VAResponded 7 days ago

   Thanks for the review, Oliv. We're truly sorry to hear about your disappointing experience at Benihana - Dulles. We strive to provide our guests with an exceptional culinary experience, and it's clear we missed the mark during your visit. We're glad you found our service satisfactory, but we understand your disappointment with the food. Your feedback is invaluable and we will certainly take it into account to improve our offerings and service. We hope you'll give us another chance to make your next visit a better one.
   

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2. J

   Jackie

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Roxana was great, put on a nice show for the birthday and the food was delicious! Diego was very attentive and we never had to wait for anything! Definitely will be back again
   

   Benihana - Dulles, VAResponded on December 9, 2024

   Hello, Roxana! Thank you so much for choosing Benihana - Dulles for your birthday celebration! We're thrilled to hear that you enjoyed the show and found our food delicious. It's always our goal to provide an exceptional dining experience, and we're glad we hit the mark for you. We appreciate your kind words and look forward to welcoming you back soon! Best, The Management Team
   

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3. C

   Cruise

   VIP

   Washington DC

   4 reviews

   1.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   I was so shocked that the chefs were not actual Hibachi Japanese chefs… although our chef, who prepared our food, was 10x better than the other chefs present, still the over all performance was lackluster compared to authentic Japanese Chefs! Not sure what’s happening to the industry… but an Hibachi Restaurants, means authentic cuisines from a true Hibachi Japanese Chef. What I saw was purely not Hibachi. No doubt, I will not return!
   

   Benihana - Dulles, VAResponded on December 4, 2024

   Dear Cruise, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. B

   Blair

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 6 and had a great time! Service was attentive and the food was delicious. It may seem a little pricey but you're getting a show and not just food dropped at your table. Definitely worth it for a special night out.
   

   Benihana - Dulles, VAResponded on December 2, 2024

   Dear Blair, Thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
   

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5. J

   Jacki

   Washington DC

   1 review

   1.0

   1 review

   Dined on November 17, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   A reservation was set at 7 PM. Didn’t get seated until 734 didn’t get our drink order put in until eight didn’t receive our beverages until 810. This was a first time coming there. I drove 71 miles for my son‘s birthday and we will never ever Come back to this location. The food was undercooked meaning the vegetables the chicken was burnt and taste it burnt.
   

   Benihana - Dulles, VAResponded on November 19, 2024

   Hey, Jacki! We're truly sorry to hear about your recent experience at Benihana - Dulles. We understand how important special occasions are and we regret that you had to wait so long for a table and for your beverages. We also apologize for the overcooked food. We're taking your feedback seriously and will work on improving our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll consider giving us another chance to provide a better dining experience. Best, The Management Team
   

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6. Y

   Yvonne

   Washington DC

   1 review

   2.0

   1 review

   Dined on November 10, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We were very disappointed in the food at Benihana. We've been to a number of hibachi restaurants and always enjoyed them. We had heard good things in the past about Benihana, but things must have changed there. The food, including the soup, salad, rice, vegetables, and shrimp were all disappointing. Not nearly as good as they have been in other hibachi restaurants. I would not go here again nor recommend this restaurant to others. Especially frustrating because the prices are high. Definitely not worth the value.
   

   Benihana - Dulles, VAResponded on November 11, 2024

   Hey, Yvonne! We're really sorry to hear about your disappointing experience at Benihana - Dulles. We pride ourselves on our food and service, and it's disheartening to hear that we didn't meet your expectations this time. We appreciate your feedback and will certainly take it into consideration as we strive to improve. We hope you'll give us another chance in the future to show you the quality and service you've come to expect from us. Best regards, The Management Team
   

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7. P

   Paula

   Washington DC

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was an outstanding dinner. Everything was excellent and we felt like to were at home.
   

   Benihana - Dulles, VAResponded on November 11, 2024

   Dear Paula! Thanks for the review! We're thrilled to hear that you had an outstanding dinner at Benihana - Dulles. It's fantastic to know that you enjoyed our food and service. We always strive to provide an authentic Benihana experience and your kind words truly make our day. We can't wait to welcome you back for another great dining experience soon!
   

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8. R

   Robbie

   VIP

   Richmond

   14 reviews

   2.0

   14 reviews

   Dined on November 5, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Way too expensive for value received. Have gone here twice, regretted it both times. Won’t be back.
   

   Benihana - Dulles, VAResponded on November 7, 2024

   Thanks for the review, Robbie! We're sorry to hear that you felt our pricing was too high for the value received. At Benihana - Dulles, VA, we strive to provide an exceptional dining experience and it seems we fell short during your visits. We appreciate your feedback and will use it to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you reconsider and give us another chance to serve you better.
   

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9. T

   Tiffany

   Washington DC

   9 reviews

   5.0

   9 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and location. Always a great place for any occasion.
   

   Benihana - Dulles, VAResponded on November 5, 2024

   Thanks for the feedback, Tiffany! We're thrilled to hear that you always enjoy our food, service, and location at Benihana - Dulles. We strive to make every occasion special for our guests. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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10. n

    nick

    Washington DC

    5 reviews

    1.0

    5 reviews

    Dined on October 26, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Service was aweful even after I asked the manager for help. Food is a huge ripoff. Steaks are tiny and lobster was plastic. We used to luv this place now we will never go back
    

    Benihana - Dulles, VAResponded on October 28, 2024

    Hi Nick! We're really sorry to hear about your recent experience at Benihana - Dulles. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. We take your feedback seriously and will discuss it with our team to ensure we improve where necessary. We're saddened to hear about your disappointment with our service and food quality. We strive to provide top-notch service and quality dishes to all our guests, and we regret that we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.We hope we can have another chance to make it up to you. Best, The Management Team
    

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