Benihana - Dulles, VA

Review summary

1. A

   Anita

   VIP

   Washington DC

   10 reviews

   2.0

   10 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Went here for a bday dinner for kids. Seated late, drinks came late, food order taken nearly 30 min after being seated. Food was ok not outstanding. My son did like the hibachi chicken and we did like the items that were made spicy. The yakisoba was too sweet. The birthday celebration (song, etc.) was not very enthusiastically performed at all compared to the table next to us which had a great celebration, which my son was hoping for and didn’t receive. Chef went thru the motions, responded to food requests relatively well but seemed like a trainee in terms of the performance elements since she dropped her utensils a lot. Far better food, service and performance in other hibachi restaurants in the area. Definitely will not return or recommend. This is not the Benihana experience I remember from my childhood.
   

   Benihana - Dulles, VAResponded 1 day ago

   Hello Anita, We're sorry to hear about your recent experience at Benihana - Dulles, VA. We apologize for the delay in service and the issues with the food and celebration. We're glad to hear that you enjoyed the hibachi chicken and some of the other dishes. We take pride in our service and are sorry to hear that we didn't meet your expectations. Your feedback is valuable and will be used to improve our service. We hope you'll reconsider and give us another chance to provide the Benihana experience you remember. Best, The Management Team
   

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2. R

   Rachel

   Washington DC

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Service is awful. We were there for an over an hour and no one ever once stopped to asked anyone wanted refills on their drinks. My son was literally coughing, and I had to give him my little bit of water that was left and asked a server to please bring us refills. One soda was $4.50 alone. The portions were so small it's not even worth it, you might as well go to the store and make your own steak and rice for a 1/4 of the price. The show isn't worth it there's no excitement, there's no fire, there's no tricks. Unlike most restaurants that do the Hibachi cooking in front of you, the appetizer is included in your meal, this place does not include the appetizer in your meal. To top it all off, I paid with $100 bill, and my total was $94.44 and the girl brought me back $4 as my change and tried to tell me oh well that's what she gave me... WTF I had to do the calculations in my phone on a calculator just for her to see that she was shorting me on my change. Don't waste your time going here it's DEFINITELY not worth it!!!!
   

   Benihana - Dulles, VAResponded 1 day ago

   Thanks for the review, Rachel. We're really sorry to hear about your experience at Benihana - Dulles, VA. We apologize for the long wait and the lack of attention during your visit. We also regret that you found our portion sizes and value offerings unsatisfactory. We take your feedback seriously and will address these issues with our team. We strive to provide a memorable experience and your comments will help us improve. We hope to have the opportunity to serve you better in the future.
   

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3. A

   Akia

   VIP

   Washington DC

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was very slow and took forever for chef to come cook for our table
   

   Benihana - Dulles, VAResponded 1 day ago

   Thanks for the feedback, Akia. We're sorry to hear about your experience at Benihana - Dulles. We strive to provide excellent service and it's clear we fell short during your visit. We apologize for the delay in receiving your order and the long wait you experienced. Your feedback is crucial for us to improve and we assure you that we'll work on these issues. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
   

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4. M

   Meek

   New York City

   1 review

   1.0

   1 review

   Dined on January 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   Manager was a little rude and impatient tonight. As well as horrible smells from the men’s restroom. Food was severely under seasoned. 3 out of 10
   

   Benihana - Dulles, VAResponded on January 13, 2025

   Hey Meek, We're really sorry to hear about your experience at Benihana - Dulles, VA. It's disappointing to know that you found our service and food under-seasoned and that you had to deal with some issues during your visit. We pride ourselves on our attentive and friendly service, and we're sorry that we didn't meet your expectations this time. We appreciate your feedback and will certainly take it into consideration as we continuously work to improve our guests' experiences. We hope you'll give us another chance to show you the service and food Benihana - Dulles, VA is known for. Best, The Management Team
   

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5. K

   Kathleen

   Washington DC

   17 reviews

   5.0

   17 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous food & experience, as always! Excellent service.
   

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6. p

   patricia

   VIP

   Washington DC

   30 reviews

   5.0

   30 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent all around! Always top notch service very good food
   

   Benihana - Dulles, VAResponded on January 13, 2025

   Hi Patricia, We're thrilled to hear that you had a fantastic experience at Benihana - Dulles, VA! It's great to know that you found our service top-notch and our food to your liking. We always strive to provide our guests with an exceptional dining experience. Your positive feedback truly means a lot to us. We look forward to welcoming you back soon for another great experience! Best regards, The Management Team
   

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7. J

   James

   Dallas

   1 review

   1.0

   1 review

   Dined on December 31, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I’m absolutely shocked at how far this restaurant has fallen. What used to be a go-to spot for a great night out has completely fallen apart. Our New Year’s Eve dinner was supposed to be memorable, and it was—but for all the wrong reasons. Let’s start with the food. The filet mignon? Fatty and riddled with gristle, it was more like something you’d find at a questionable buffet than a premium steakhouse like Benihana. The chicken tasted like a rubber tire—overcooked and dry. And the shrimp? Truly inedible. It had the texture of an old sponge and a taste that made me question if it had been sitting in the freezer since last year. The chefs? Well if you’re expecting the lively hibachi experience—flames, jokes, onion volcanoes—you’ll be sorely disappointed. Our chef seemed lost. There was no energy, no show, and at one point, he actually mixed up orders and looked confused about what he was cooking. Looking around it seemed the same at other tables (no shows / no energy). The prices? 17.50 for a can Sapporo beer! Yes, you read that right—seventeen dollars and fifty cents for a can of beer you can get at the grocery store for a fraction of that. It’s truly baffling how this place is still in business. Between the atrocious food, lackluster service, and absurd prices, it feels like they’re coasting on their past reputation. Do yourself a favor and avoid it at all costs. Never again, Benihana. Spent 375 including tip. Entire experience was just flat out terrible. Management should be ashamed.
   

   Benihana - Dulles, VAResponded 4 days ago

   James, we're truly sorry to hear about your recent experience. Your feedback on the food, service, and overall atmosphere is important to us. We're committed to improving and hope you might give us another chance to provide the memorable dining experience you expect and deserve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. C

   Chris

   Washington DC

   1 review

   5.0

   1 review

   Dined on December 29, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything good. Not worth the price though.xxxxxx
   

   Benihana - Dulles, VAResponded on December 31, 2024

   Dear Guest, thank you for choosing Benihana for your dining experience. We’re grateful for your review and pleased to hear that you enjoyed your visit. We look forward to having you with us again!
   

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9. C

   CHRIS

   Washington DC

   1 review

   1.0

   1 review

   Dined on December 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Over priced, small portion, and mediocre taste. Will not visit again.
   

   Benihana - Dulles, VAResponded on December 31, 2024

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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10. T

    Tiffany

    Washington DC

    10 reviews

    1.0

    10 reviews

    Dined on December 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    Regrettably, this was one of the worst experiences I've ever had at Benihana. I've frequented this restaurant around the US for the past 30 years and don't ever recall an experience such as this. The cook coughed the entire time while preparing our meal and he was totally inexperienced in preparing our meal. The waiter's service sort of made up for the less than stellar meal that was prepared for my family and me.
    

    Benihana - Dulles, VAResponded on December 31, 2024

    Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
    

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