Benihana - Encino, CA

Review summary

1. J

   Jason

   Los Angeles

   74 reviews

   vip
   5.0

   74 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. Great drinks. Great all around staff. Great ambiance. Always great spending time and eating a meal at this restaurant.
   

   Benihana - Encino, CAResponded 1 day ago

   Hey Jason! We're thrilled to hear that you had a great experience at Benihana - Encino! Your kind words about our food, service, drinks, and ambiance truly warm our hearts. We're honored to be considered a 'great ambiance' dining spot for you. We always strive to provide the best for our valued guests like you. Thank you for your kind words and we look forward to serving you again soon! Best wishes, The Management Team
   

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2. F

   Frank

   Los Angeles

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Making a reservation through Open Table made no difference because they overbook. For a 7pm reservation we were seated at 7:45pm. This happened to many other guests and the host station was crowded and chaotic. Once we finally got to a table the food was very good but the service was slow. I love the food and hibachi experience but the front of house is awful.
   

   Benihana - Encino, CAResponded 1 day ago

   Hey Frank! Thanks for the review. We're glad to hear you enjoyed the food at Benihana - Encino. We apologize for the inconvenience caused by overbooking and the delay in service. We're always striving to provide the best experience for our guests, and your feedback helps us do that. We hope to have the opportunity to serve you better in the future.
   

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3. G

   Goli

   Los Angeles

   1 review

   vip
   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Too crowded. Had a reservation at 6:30. Seated by 7:10
   

   Benihana - Encino, CAResponded 2 days ago

   Dear Goli! Thanks for the feedback. We're sorry to hear that you found the restaurant crowded and had to wait longer than expected for a table. We always aim to provide a comfortable and enjoyable dining experience for our guests, and we regret that we fell short this time. Your comments will help us improve our reservation system and service timing. We hope to have the opportunity to serve you again in the future. Best regards, Benihana - Encino Management Team
   

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4. S

   Sherijo

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food but FAR TOO noisy. Chef was very entertaining.
   

   Benihana - Encino, CAResponded 4 days ago

   Thanks for the feedback, Sherijo! We're thrilled to hear that you enjoyed our food and found our chef entertaining. We apologize if the noise level impacted your experience negatively. We are continuously working on improving our restaurant's ambiance to provide a more comfortable and enjoyable dining environment for all our guests. We appreciate your understanding and look forward to serving you again soon.
   

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5. R

   Reggie

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 19, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service was slow. Our waitress was rude. The food was not that good. We left very disappointed.
   

   Benihana - Encino, CAResponded 2 days ago

   Hey Reggie! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Encino didn't meet your expectations. It's disappointing to know that you found our service slow and our waitress to be less than polite. We also regret that the food didn't meet your taste. We take all feedback seriously and will use your comments to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience.
   

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6. S

   Sherijo

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our waiter Marco was so slow and mixed up so much of our order. Christina was a FANTASTIC chef!!
   

   Benihana - Encino, CAResponded on November 19, 2024

   Thanks for the review, Sherijo! We're thrilled to hear that you had a fantastic experience with our chef, Christina, at Benihana - Encino. We apologize for the inconvenience caused by the slow service during your visit. We're always looking for ways to improve and your feedback is invaluable. We hope to have the opportunity to serve you again soon.
   

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7. A

   Angelita

   Los Angeles

   4 reviews

   vip
   5.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yanelli is an amazing waitress!!! The experience we have with her, is the reason e come back! She is just a delightful human!! She is so professional, and all around makes our experience here, phenomenal!! She is a true gem!!!
   

   Benihana - Encino, CAResponded on November 19, 2024

   Hello, Angelita! We're thrilled to hear that you had such a wonderful experience at Benihana - Encino. It's always a pleasure to know that our team's efforts to provide excellent service are appreciated by our guests. We're glad that our team's efforts made your visit phenomenal. Your kind words truly mean a lot to us. We can't wait to welcome you back for another wonderful experience. Thanks again!
   

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8. J

   Jene

   Los Angeles

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Please, please STOP MAKING SO MANY RESERVATIONS IN ONE NIGHT. The wait time for the reservation yesterday was horrendous! I always come here and try NEVER to MAKE RESERVATIONS AFTER 7 pm; last night, it was CRAZY PACKED. They had a party run over, but this was not the first time I had experienced longer than usual wait times at this location.
   

   Benihana - Encino, CAResponded on November 18, 2024

   Hello Jene! Thanks for the review. We're sorry to hear about your recent experience at our restaurant. We understand how frustrating it can be to wait for a reservation even when there's no special occasion. We apologize for the long wait time you experienced and we will definitely take your feedback into consideration to improve our reservation system. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and hope to see you again soon.
   

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9. J

   Jessica

   Los Angeles

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went there for a birthday and had a great time. The whole table which included other families we didn’t know ended up talking and laughing. Cook was amazing, friendly, and talented. Stuff was attentive. Overall, a great time.
   

   Benihana - Encino, CAResponded on November 18, 2024

   Hi, Jessica! Thank you so much for choosing Benihana - Encino for your birthday celebration! We're thrilled to hear that you had a great time and everyone in your table had a good time as well. It's wonderful to know that our team made your experience enjoyable and memorable. We're also glad to hear that you found our cook to be amazing and friendly. We strive to provide an exceptional dining experience for all our guests, and it's heartening to know we succeeded on your birthday. We look forward to serving you again soon! Best wishes, The Management Team
   

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10. M

    Madeleine

    New York City

    11 reviews

    3.0

    11 reviews

    Dined on November 17, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2

    We had a 6:15 reservation for my son’s birthday. They sat us almost an hour late cause they overbooked the restaurant. It was mayhem - standing room only and a lot of upset customers. The manager didn’t care and said there was nothing he could do for anyone, rolled his eyes and walked away. When we were finally seated, the food was rushed and they kept trying to make us eat faster. Really made his birthday stressful and not fun. They didn’t even offer him a dessert or us a drink as an apology. Horrible management, very disappointed.
    

    Benihana - Encino, CAResponded on November 18, 2024

    Hey Madeleine! Thanks for the feedback. We're sorry to hear about your experience on your son's birthday. It's disheartening to know that the situation was not up to our usual standards. We strive to provide efficient service and delicious meals, and it seems we fell short. We appreciate your patience and understanding, and we promise to work on the areas you highlighted to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have another chance to make it up to you in the future.
    

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