Benihana - Farmington Hills, MI

Review summary

1. C

   Chante'

   VIP

   Detroit

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   0/10 - I wouldn’t step foot into this place EVER again. The treatment received was not only utterly disturbing but traumatizing to say the least. The police was called on me and another gentleman by the general manager for speaking about the service we received. Instead of the GENERAL MANAGER figuring out how to make our experience better and deescalating the situation as the GENERAL MANAGER she took our complaints personal because of her ego. I have never been more disgusted in my life. Thank you for traumatizing my 10 yr old son and refusing him food after we took 3 hours out of our day for the worst experience we’ve ever received. In the 3 hours I wasted, we were offered drinks when we first sat down (never received a refill), took a hour just to receive the sushi we ordered and 2 hours later the chef finally came. The chef was still preparing the food as we were escorted out. I asked to pay for our food and receive a box so my child could eat since we wasted so much time and it was almost 10pm at night, we were told no lol.
   

   Is this helpful?

   Report
2. J

   Jan

   Detroit

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Didn't get seated until 30 minutes after our reservation time. Great food, large portions, great and friendly wait staff. Seemed to be a little understaffed. Very noisy and hard to have a conversation. Overall, it was a fun experience!
   

   Is this helpful?

   Report
3. A

   Arin

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Victor was amazing and very attentive, our waitress was alright we didn’t really see much of her.
   

   Is this helpful?

   Report
4. F

   Faris

   Detroit

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Chef was amazing and cooked the food very well. The waitstaff were always around to give us a refill or give us time to order something else too. Overall 10/10
   

   Is this helpful?

   Report
5. D

   Dawn

   Indiana

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food was great. Soooooo crowded and loud. We were packed in and could t hear to talk.
   

   Is this helpful?

   Report
6. C

   Celica

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The show our Chef Anders put on was incredible. The kids were in awe and he definitely kept them entertained. We came on Christmas so even with a reservation we weren’t seated until about an hour later. That’s how busy it was. They have a surprising amount of seating at this location though. I’m sure that wouldn’t be an issue on a normal day. Food was of course fresh and delicious! We really enjoyed our Family Christmas outing
   

   Is this helpful?

   Report
7. R

   Rita

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Will was an excellent chef! Great Christmas dinner.
   

   Is this helpful?

   Report
8. J

   Jill

   Detroit

   16 reviews

   5.0

   16 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wonderful food. Every bite was delicious. I super appreciate they keep the menu consistent with just a few new items over time. The only thing that marred our evening was the WAIT. We were not seated until 7:20 for a 6:30 reservation. Our entire party was assembled and waiting by 6:20 so they can't use that as an excuse.
   

   Is this helpful?

   Report
9. R

   Richard

   Orlando

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super busy Christmas Eve and staff were amazing and kind through it all!
   

   • 

   Benihana - Farmington Hills, MIResponded 4 days ago

   Hey Richard, thank you for taking the time to leave us this amazing review. We're thrilled to hear that despite being extremely busy, our team was able to provide exceptional service and it made your evening even more enjoyable. Your kind words mean a lot to us. We look forward to serving you again on your next visit. Best, Benihana - Farmington Hills, MI Management Team.
   

   Is this helpful?

   Report
10. R

    Rachel

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 3

    The chef didn’t seem to know what he was doing, cooked everything in the wrong order, didn’t do the volcano/train onion thing for my 2 year old niece. Gave us shrimp last. The rice was undercooked. The staff was too busy didn’t refill drinks, ask us if we needed anything, asked us who was paying the check but didn’t ask if we wanted desert. Will never go here for Christmas Eve again. He didn’t know that half the burners were off and how to turn them on. Gave my mom her chicken before any rice or vegetables and didn’t put on any seasoning or flavor just straight chicken.
    

    Benihana - Farmington Hills, MIResponded 4 days ago

    Thanks for visiting us, Rachel. We're truly sorry to hear about your experience at Benihana - Farmington Hills, MI. We strive to provide excellent service and it's clear we fell short during your visit. We apologize for the chef's lack of knowledge and the confusion about the burners. We also regret the issues with your food and the lack of attention from our staff. Your feedback is invaluable and we will certainly address these issues. We hope you'll give us another chance to provide the experience you deserve. Sincerely, The Management Team
    

    Is this helpful?

    Report