Benihana - Farmington Hills, MI

Review summary

1. S

   SHELLEY

   Detroit8 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was Victor and he was the best chef we’ve ever had! We’ve been going there for over 25 years and he was definitely the best ever.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Hi Shelley, We're thrilled to hear that you enjoyed your experience at Benihana - Farmington Hills, MI. It's wonderful to know that our chef has continued to impress you with his skills over the years. We strive to provide the best service and it's always rewarding to hear when we've succeeded. Your loyalty over the years means a lot to us. Thank you for your kind words and we look forward to serving you again soon. Best regards, The Management Team
   

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2. N

   Nefretiri

   Detroit2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My overall experience was much better than the experiences I’ve had at other locations . I appreciate the service and fresh food. Thank you.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Hi Nefretiri, Thank you for your kind words and for taking the time to share your experience at Benihana - Farmington Hills, MI. We're thrilled to hear that you appreciated our service and fresh food. We strive to provide the best dining experience for our guests and your feedback is a testament to that. We look forward to serving you again soon. Warm regards, The Management Team
   

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3. OT

   OpenTable Diner

   Detroit1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Even with a reservation we waited over an hour. The food was not as good as usual and extremely over priced.
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Dear Guest! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Farmington Hills, MI didn't meet your expectations. We strive to provide excellent service and delicious food, and it seems we fell short during your visit. We understand your concerns about the wait time and pricing. We'll definitely take your comments into consideration as we continuously work to improve. We hope to have the opportunity to serve you again and provide a better experience.
   

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4. L

   Lowell VIP

   Las Vegas8 reviews

   5.0

   Dined on April 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Experience Me & My Wife Dine Here Weekly It’s The Best Every Week I Would Highly Recommend
   

   Benihana - Farmington Hills, MIResponded 5 days ago

   Thanks for the review, Lowell! We're thrilled to hear that you and your wife regularly dine with us at Benihana - Farmington Hills, MI. Your continued support and positive feedback mean a lot to us. We're proud to be the best restaurant every week and we're looking forward to your next visit. Thanks again!
   

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5. M

   Michael

   Detroit7 reviews

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Had a 6 o’clock reservation. Didn’t get seated until 7. That made for a bit of rough start to the experience. When we finally got seated the service was solid and she was nice. The bar took quite awhile to get a round of drinks so we only ordered the one round for my wife and I. The chef does an excellent job and that’s what you’re there for ultimately. Can’t say I had the best dining experience and don’t feel compelled to go back anytime soon.
   

   Benihana - Farmington Hills, MIResponded on March 31, 2025

   Thanks for the review, Michael. We're glad to hear that you enjoyed your dining experience at Benihana - Farmington Hills, MI. We apologize for the initial delay and understand how frustrating that can be. We're pleased to hear that our service was solid and that you enjoyed the chef's performance. We're always striving to provide the best experience for our guests and your feedback helps us improve. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, The Management Team
   

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6. T

   Tamica

   Detroit11 reviews

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   This was my first time sitting in the bar area and I must say that the food was not as good as when we sit at the grill. The server was great but the food wasn’t hot and was just ok. I may not sit in the bar area anymore.
   

   Benihana - Farmington Hills, MIResponded on March 31, 2025

   Thanks for visiting us, Tamica! We're glad to hear that you had a positive experience with our service at the bar area. We're sorry to hear that the food didn't meet your expectations. We always aim to deliver a great dining experience, and we regret that we missed the mark this time. We appreciate your feedback and will certainly look into the matter. We hope to have the opportunity to serve you again and provide you with a better experience. Thanks again!
   

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7. OT

   OpenTable Diner

   Detroit2 reviews

   4.0

   Dined on March 29, 2025

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   ……………… food was great! Service was mid…………………………..
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Dear Guest! Thanks for visiting us at Benihana - Farmington Hills, MI. We're glad to hear that you enjoyed our food. We're sorry to hear that the service didn't meet your expectations. We strive to provide excellent service to all our guests and we're sorry we fell short this time. We appreciate your feedback and will use it to improve. We hope to have the opportunity to serve you again.
   

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8. M

   Martha

   Detroit3 reviews

   4.0

   Dined on March 28, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food is really good but in this time , we spend almost 1 hour for the food service , the waitress not speak English very well so it’s a little difficult understand
   

   Benihana - Farmington Hills, MIResponded on March 31, 2025

   Hello Martha, Thank you for taking the time to review your experience at Benihana - Farmington Hills, MI. We're thrilled to hear that you enjoyed our food, but we're sorry to hear that the service was not up to par. We always strive to provide excellent service and your feedback helps us improve. We hope to have the opportunity to serve you again and make your next visit more enjoyable. Best regards, Benihana - Farmington Hills, MI Management Team
   

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9. K

   Kenneth

   Detroit3 reviews

   5.0

   Dined on March 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Good customer service. The food was delicious. Definitely will return.
   

   Benihana - Farmington Hills, MIResponded on March 30, 2025

   Hey Kenneth, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and found our service to be good. It's always our goal to provide delicious meals and top-notch service to all our guests. We appreciate your feedback and look forward to welcoming you back to Benihana - Farmington Hills, MI soon! Best, The Management Team
   

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10. a

    angela

    Detroit2 reviews

    3.0

    Dined on March 26, 2025

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 2

    We have been to Benihana numerous times and have enjoyed the experience. However, last night we waited at the table for over an hour before a chef arrived to start cooking. No one came to address the situation or apologize for the inconvenience.
    

    Benihana - Farmington Hills, MIResponded on March 28, 2025

    Hey Angela, We're really sorry to hear about your recent experience at Benihana - Farmington Hills, MI. We understand how frustrating it can be to wait for service and we're sorry that this situation didn't go as smoothly as expected. We appreciate your patience and your feedback as it helps us improve. We're always striving to make your visits more enjoyable and we hope that we'll have the opportunity to serve you again in the future. Best regards, The Management Team
    

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