Benihana - Indianapolis, IN

Review summary

1. k

   kaitlin

   Indiana2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   It was very slow we were in a month ago with no issue and it didn’t even feel like the same establishment. Will not be returning most likely when asking the manager what the issue was he told us we had one of his “slower servers” and that was all.
   

   Benihana - Indianapolis, INResponded 1 day ago

   Hey Kaitlin, we're really sorry to hear about your recent experience at Benihana - Indianapolis, IN. We understand that waiting can be frustrating, especially when you're trying to have a good time. We are taking your feedback seriously and will be looking into the issues you mentioned. We strive to provide the best service to all our guests and it seems we fell short this time. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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2. M

   Marsha VIP

   Indiana42 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Our server, Tiaira, was terrible. She rushed us to order & then got our order confused after asking twice. We had 2 children & their hibachi food was last to be served which doesn’t make sense to make kids wait & the adults were nearly done. It was extremely loud tonight & we couldn’t even hear our family talk to each other. The ladies bathroom was a disaster. All in all not our best experience for $350.
   

   Benihana - Indianapolis, INResponded 4 days ago

   Dear Marsha, Thank you for sharing your feedback. I’m truly sorry to hear about your disappointing experience. The noise level and restroom conditions you described only add to the frustration, and I completely understand how this impacted your evening. Your feedback is invaluable, and we’ll address these issues to improve our service. We truly appreciate you bringing this to our attention, and we hope you might consider giving us another chance to provide a much better experience.
   

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3. J

   Jean

   Indiana1 review

   4.0

   Dined on March 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was good but price has gone up considerably! Other couple at table reiterated the same feeling since last visit!
   

   Benihana - Indianapolis, INResponded on March 14, 2025

   Dear Jean, Thank you for dining with us and for sharing your feedback. We're glad to hear you enjoyed the food! We understand that price increases can be frustrating, and we do our best to balance quality with affordability. Due to rising costs of ingredients and operations, adjustments are sometimes necessary to maintain the high standards we strive for. We truly appreciate your continued support and hope to serve you again soon! Best regards, The Management Team
   

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4. K

   Kerri

   Indiana1 review

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great. Service was great. The exhaust fans need maintenance to minimize the grease smell that permeates everything.
   

   Benihana - Indianapolis, INResponded on March 14, 2025

   Dear Kerri, Thank you for your kind words! We’re thrilled to hear you enjoyed the food and service during your visit. We appreciate your feedback about the exhaust fans and the grease smell. Your comfort is important to us, and we’ll address this issue with our team to ensure the necessary maintenance is performed promptly. Thanks again for bringing this to our attention. We look forward to welcoming you back for another great dining experience! Best regards,
   

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5. P

   Philip

   San Francisco4 reviews

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Restaurant is showing its age and could use a deep cleaning. Food took too long as was told they were backed up in the kitchen. Server was distracted and seldom available Chef was entertaining and food was good.
   

   Benihana - Indianapolis, INResponded on March 10, 2025

   Thanks for the feedback, Philip. We're sorry to hear that your recent visit to Benihana - Indianapolis, IN didn't meet your expectations. We take pride in our food and service, and we're sorry that we fell short this time. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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6. OT

   OpenTable Diner

   Indiana1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The server never brought the wine we ordered. Had to ask for it near the end of the dinner. The server never brought the rice bowls. One in our party ordered the chicken fried rice dinner and only got the bowl portion. The chef was super boring and did not entertain at all. One in our party had a shellfish allergy and they said the chef would give the shrimp appetizer portion to another in the party and he didnt do that. Overall for near $175 it was a poor experience. The food was really good though. I guess that is some solace.
   

   Benihana - Indianapolis, INResponded on March 10, 2025

   Dear Guest! Thank you for sharing your experience. We sincerely apologize for the service issues during your visit. It’s disappointing that your wine and rice bowls were delayed and that the allergy accommodation wasn’t properly handled. We also regret that the hibachi entertainment didn’t meet expectations. We truly appreciate your kind words about the food, but we want every part of your experience to be enjoyable. Your feedback will be shared with our team to improve our service. If you're open to it, we'd love the opportunity to make things right—please reach out to us directly. We hope to welcome you back for a better experience. Best regards, The Management Team
   

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7. CM

   CurtM VIP

   Indiana14 reviews

   3.0

   Dined on March 7, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Service was slow but friendly. Staff was shorthanded. Prices have increased grossly since my last visit. It has gotten to the tipping point whether the food & experience is worth the cost.
   

   Benihana - Indianapolis, INResponded on March 8, 2025

   Thanks for visiting us, Curt! We're glad to hear that you found our staff friendly and our service prompt. We're sorry to hear about the increased prices and the wait time you experienced. We strive to provide a quality dining experience and your feedback helps us improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Indianapolis, IN Management Team.
   

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8. OT

   OpenTable Diner

   Indiana3 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   Hasn’t change since the last time. Service still sucks. Seems as if they’re still under staffed. Can’t even get a refill on a drink without flagging someone down. Food is good but the service makes the place not worthy
   

   Benihana - Indianapolis, INResponded on March 4, 2025

   Dear Guest! Thanks for the review. We're glad to hear that you enjoyed the food at Benihana - Indianapolis, IN. We understand your concerns about the service and staffing levels. We strive to provide a high-quality experience for all our guests and we apologize if we fell short this time. We appreciate your feedback and will certainly take it into consideration for future improvements.
   

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9. B

   Bridget

   Philadelphia16 reviews

   3.0

   Dined on February 27, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was good but the restaurant could use some updating decor wise. Service was nice but seemed understaffed. Will go to a different hibachi place next time.
   

   Benihana - Indianapolis, INResponded on March 1, 2025

   Thanks for visiting us, Bridget. We're glad to hear that you enjoyed the food at Benihana - Indianapolis, IN. We take pride in our unique hibachi experience and we're always looking for ways to improve. We apologize if the decor didn't meet your expectations. We will certainly take your feedback into account as we continuously strive to improve our guest experience. We hope to have the chance to serve you again and provide a better experience.
   

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10. P

    Parvinder

    Indiana1 review

    1.0

    Dined on February 24, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    They charged me $ 88 over , when asked they said it was mistakenly charged of other party on the table and wasted so much time
    

    Benihana - Indianapolis, INResponded on February 27, 2025

    Thanks for the feedback, Parvinder. We're truly sorry to hear about your recent experience at Benihana - Indianapolis, IN. It's disappointing to know that there was an oversight during your visit, and we apologize for the confusion and inconvenience caused. We strive to provide the best service to our guests and it's clear we fell short this time. Your feedback is invaluable and we will certainly address this issue with our team to prevent such mistakes in the future. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
    

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