Benihana - Indianapolis, IN

Review summary

1. J

   Josh

   Indiana

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Not up to standards. The restaurant was dirty, and run down. It's desperate for a cleaning, and years behind in updating. Carpets are filthy. It was busy as usual, but you can see that at least 2 exhaust hoods were not functioning properly, so it was really smoky. The griddle was not well-cleaned from prior use, and that's unsanitary. Our server was nice, and hard-working. The hibachi chef was good as well. The restaurant was under-staffed, and it did show in the wait times, but it wasn't because of lack of effort on the part of those who served our group. This issue is more of an franchisee and management issue. The place is busy constantly, and there is no reason for it to be dingy, not at the price point they have.
   

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2. J

   Jennifer

   VIP

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Haven’t been here in a long time and while our meal was OK, we probably won’t be back. There are a a lot of better options for hibachi.
   

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3. K

   Kristal

   Indiana

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Reservation was at 6:15 and was not seated until 7:20. We were celebrating a birthday and there was no celebration from the staff of any kind. The chef was lazy on the knife work, no saki and no personality. Part of my party ordered the six course and did not get their tea or ice cream, which included the birthday girl. The shrimp was overcooked and the dishes were dirty!
   

   Benihana - Indianapolis, INResponded 1 day ago

   Hi Kristal, We're sorry to hear about your experience at Benihana - Indianapolis. We understand that special occasions deserve to be celebrated in the best possible way, and we apologize if we fell short. We're disappointed to hear about the delay in seating and the lukewarm dishes. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to make things right. Best, The Management Team
   

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4. J

   Jennifer

   VIP

   Indiana

   95 reviews

   5.0

   95 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always lots of choices, excellent presentation and great service
   

   Benihana - Indianapolis, INResponded 2 days ago

   Hey Jennifer, We're thrilled to hear that you enjoyed your experience at Benihana - Indianapolis! We always strive to provide excellent food and service to our guests. We're glad you found our choices impressive and our service top-notch. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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5. L

   Lori

   Grand Rapids

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress and bartender, Jasmine were outstanding. Our Chef, Mario, did an amazing job too.
   

   Benihana - Indianapolis, INResponded 7 days ago

   Dear Lori! Thanks for the feedback! We're thrilled to hear that you enjoyed your dining experience at Benihana - Indianapolis. It's wonderful to know that our team's efforts stood out and that our Chef's culinary skills were up to par. We appreciate your high ratings and look forward to welcoming you back soon!
   

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6. C

   Chris

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   First the good. The service once we got seated was great. (Took a while to get seated and we were the only ones there) but Chloe took good care of us The chef we had was very nice The not so good. We were told it wouldn’t be a problem to get the lunch menu on Sunday unfortunately this wasn’t the case We also have to request a full menu as they only seat you with a partial menu The food was ok except for the ginger salad dressing (which I usually love) the dressing was bitter I couldn’t even finish my salads The price was exponentially higher than the last time I was there (again couldn’t get the lunch menu at 11am) And $6 for each of us to put the rice on the grill instead of steamed was WAY over the top All in all NOT worth the money any more Your best bet is if you see a SHOGUN go there better food and MUCH better prices
   

   Benihana - Indianapolis, INResponded 7 days ago

   Dear Chris! Thanks for the review. We're glad to hear that you enjoyed the service at Benihana - Indianapolis. We're sorry to hear about your experience with the lunch menu and the ginger salad dressing. We understand your concerns and will work on improving these aspects. We also appreciate your feedback on our food and pricing. We hope to have the chance to serve you better in the future.
   

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7. D

   Dave

   Indiana

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   There’s better teppanyaki in Indy by far. Expensive for what you get (the chicken portions were not even half a chicken breast). Shrimp was not deveined properly and the lobster I had was way overcooked. Steak had good flavor but was prepared incorrectly for one of our party (wanted med rare, got med well… said med well on the ticket but we said med rare multiple times).
   

   Benihana - Indianapolis, INResponded on December 16, 2024

   Hey, Dave! We're sorry to hear about your experience at Benihana - Indianapolis. We appreciate your feedback regarding the chicken portions and the shrimp preparation. We always strive to provide the best quality and preparation to our guests, and we're sorry to have missed the mark this time. We're glad to hear that you found our service satisfactory. Your comments will help us improve. We hope you'll give us another chance to impress you. Best, The Management Team
   

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8. B

   Bruce

   Indiana

   14 reviews

   3.0

   14 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   We had a reservation, but it took forever to get drinks delivered to the table and our server was too forgetful. She didn’t write things down so she couldn’t remember anything. The food was good but the restaurant was too old and tired. I will not go back and do not recommend.
   

   Benihana - Indianapolis, INResponded on December 16, 2024

   Hi Bruce! We appreciate your feedback. We're glad to hear that you enjoyed our food, but we're sorry to hear about your experience with the service. We always aim to provide our guests with a memorable and attentive dining experience, and we regret that we fell short in your case. We will certainly take your comments into consideration as we continuously strive to improve our services. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Indianapolis The Management Team
   

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9. OT

   OpenTable Diner

   Maine

   2 reviews

   5.0

   2 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great! Delicious food, attentive service.
   

   Benihana - Indianapolis, INResponded on December 11, 2024

   Dear Guest! We're thrilled to hear that you had a great experience at Benihana - Indianapolis! It's wonderful to know that our food and service were able to impress you. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best, The Management Team
   

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10. K

    Kalin

    Minneapolis

    3 reviews

    1.0

    3 reviews

    Dined on December 8, 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1

    The food was great. That's the only good thing I can say about our recent experience at Benihana's. My daughter has been celebrating her birthday at Benihana's for 14 yrs, this yr broje that tradition. The server was extremely slow & couldn't get the simplest requests correct. We ordered steamed rice, which wasn't brought out until we were packing up to go. The cook was extremely rude & surely, he did two of the usual 5 or 6 tricks & had a bad attitude anytime we declined food or asked for extra time on the grill. My bill was wrong & when the manager came out, he was just as rude. I will never bring my family back to this overpriced restaurant.
    

    Benihana - Indianapolis, INResponded on December 10, 2024

    Hi, Kalin! We're truly sorry to hear about your recent experience at Benihana's. We're glad to hear that you enjoyed our food, but we're saddened to hear about the service you received. We strive to provide our guests with excellent service and it seems we fell short during your visit. We also apologize for the billing issue and the attitude of our manager. We understand how important family celebrations are and we regret that we were unable to make your birthday celebration special this time. We appreciate your feedback and will use it to improve. We hope you'll consider giving us another chance in the future. Best, The Management Team
    

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