Benihana - Lombard, IL

Review summary

1. M

   M

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very expensive Small portions compared to Tokyo Steakhouse in Tinley Park
   

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2. S

   Steve

   VIP

   Chicago

   34 reviews

   4.0

   34 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice meal as always. Just didn't like having cold air on us the entire time when its single digits outside.
   

   Benihana - Lombard, ILResponded today

   Thanks for visiting us, Steve! We're delighted to hear that you enjoyed your meal at Benihana - Lombard, IL. We understand how important a comfortable dining atmosphere is, especially when it's chilly outside. We'll certainly take your feedback into account as we strive to improve our guest experience. We appreciate your high ratings on our service and value. Looking forward to serving you again soon. Best regards, The Management Team
   

   1 person found this helpful

3. D

   Darcy

   Chicago

   15 reviews

   1.0

   15 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Restaurant was overbooked our party was moved to a different seating area with a huge cold draft. We waited 45 minutes to sit down and. Didn’t want the higher priced menu and were told we had to sit in the restaurant not be lounge. The lounge had a price fixe menu. So sorry for wasting my Saturday evening This was a birthday party and was a huge disappointment we walked out
   

   Benihana - Lombard, ILResponded today

   Hi Darcy, We're truly sorry for your disappointing experience at Benihana - Lombard, IL. We understand the importance of special occasions and we regret that the seating issue and the meal price didn't meet your expectations. We're sorry for the discomfort you faced. We appreciate your feedback and will use it to improve our service. Best, The Management Team
   

   1 person found this helpful

4. N

   Norah

   VIP

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Our reservation was for 630 and we weren’t seated until 715 pm. The food was very good but not plentiful like other hibachi restaurants we’ve been to, so the value wasn’t as high as we would have liked. The waiter and the man who cooked at the table were very nice and entertaining. Overall, not sure we would return soon.
   

   Benihana - Lombard, ILResponded 1 day ago

   Hello Norah, Thank you for taking the time to share your experience at Benihana - Lombard. We're glad to hear that you enjoyed the food and found our staff to be pleasant. We're sorry for the delay in seating and the lack of variety in our offerings. We're always striving to provide the best experience for our guests and your feedback is invaluable in this process. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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5. J

   Jennifer

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   It was very crowded and extremely loud. We had 7:30 reservations and they sat us 45mins later. Just chaotic. And if your kiddos have any sensory issues, this is not the place to go. Now, the food was great and once we were seated, the service was good. The kids all loved the hibachi show, but you could tell the staff was overwhelmed.
   

   Benihana - Lombard, ILResponded 1 day ago

   Hello Jennifer, We're really sorry to hear about your recent experience at Benihana - Lombard. We understand how important a comfortable dining experience is, especially when you have a family. We apologize if the wait time and crowd made it difficult for you to enjoy your meal in a relaxed manner. We're glad to hear that you found the food to be great and enjoyed the hibachi show with your kids. We truly value your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better experience. Best regards, The Management Team
   

   1 person found this helpful

6. S

   Stanley

   Chicago

   9 reviews

   4.0

   9 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Going to Benihana is always a good time for us. The service was great. The chef was quite entertaining. I would’ve liked it if our food was more cared for…there were pieces of meat and veggies being lost to the floor and table. All in all I say it’s a 8.5/10 only because I’ve been eating there for over 30 years.
   

   Benihana - Lombard, ILResponded 4 days ago

   Thanks for visiting us, Stanley! We're thrilled to hear that you always enjoy your experiences at Benihana - Lombard, IL. It's great to know that our service and chef's entertainment added to your experience. We're sorry to hear that you felt that the food was not up to par, as we always aim to provide our guests with the best dining experience. We appreciate your feedback and will definitely take it into consideration as we continuously strive to improve. Thanks again for your support and we hope to see you again soon!
   

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7. R

   Rocco

   Nashville

   2 reviews

   3.0

   2 reviews

   Dined on January 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   We had a younger and inexperienced hibachi chef who only knew a few tricks and used far too much butter. It was still an enjoyable experience, but for the cost, we'd hope for a little more. I also felt like they were trying to push us out the door because it was busy. They brought us to-go containers while I was still eating and the check before dessert even arrived.
   

   Benihana - Lombard, ILResponded on January 13, 2025

   Hey Rocco, Thank you for taking the time to share your experience at Benihana - Lombard, IL. We're glad to hear that you enjoyed your time with us, but we're sorry to hear that your service and the use of butter was not up to par. We strive to provide the best experience for our guests, and it seems we fell short during your visit. We appreciate your feedback and will certainly take it into consideration as we continually work to improve our service. We hope to have the opportunity to serve you again in the future. Best regards, Benihana - Lombard, IL Management Team
   

   1 person found this helpful

8. D

   Delliah

   Fort Lauderdale

   3 reviews

   4.0

   3 reviews

   Dined on January 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   First time hear. The ambience was nice. The entire staff was nice and very efficient.
   

   Benihana - Lombard, ILResponded on January 13, 2025

   Thanks for visiting us, Delliah! We're thrilled to hear that you enjoyed the ambiance and found our staff to be nice and efficient. We strive to provide the best experience for our guests, and we're glad to know we hit the mark for you. We appreciate your feedback and look forward to serving you again soon! Best, The Management Team at Benihana - Lombard, IL
   

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9. D

   Dana

   Chicago

   8 reviews

   3.0

   8 reviews

   Dined on January 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The was good but the portions was very small. Not what I’m use to when having hibachi.
   

   Benihana - Lombard, ILResponded on January 10, 2025

   Thanks for the review, Dana. We're glad to hear that you enjoyed your meal at Benihana - Lombard, IL. We understand that our portion sizes may not have met your expectations, and we appreciate your feedback as it helps us improve. We're always striving to provide the best food and service to our guests. We hope to have the opportunity to serve you again soon.
   

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10. K

    Kristen

    Chicago

    3 reviews

    4.0

    3 reviews

    Dined on January 8, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Always a good time & good food! Chef had a heavy hand with the salt/pepper but otherwise a great birthday experience.
    

    Benihana - Lombard, ILResponded on January 9, 2025

    Thanks for visiting us, Kristen! We're thrilled to hear that you always have a good time at Benihana - Lombard, IL. It's wonderful to know that you enjoy our food and find our service to be great. We appreciate your feedback and will certainly take it into consideration as we strive to provide the best dining experience for our guests. We hope to see you again soon for another wonderful birthday experience!
    

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