Benihana - Lombard, IL

Review summary

1. B

   Brandon

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was mediocre. I have had better hibachi for a better price elsewhere. Waitress and cook were nice and pleasant but got our order wrong multiple times.
   

   Benihana - Lombard, ILResponded today

   Hey Brandon, We're truly sorry to hear that your experience at Benihana - Lombard, IL didn't meet your expectations. We strive to provide our guests with high-quality food and excellent service, and it seems we fell short during your visit. We also apologize for the confusion with the order. We value your feedback and will certainly use it to improve our services. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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2. s

   samantha

   VIP

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a good time! I had my 2 year old Daughter with us and they couldn’t have been more accommodating to kids there! Our chef was great and entertaining, food was great. Out server was super friendly. Overall just a great experience
   

   Benihana - Lombard, ILResponded today

   Hi Samantha, Thank you so much for your kind words! We're thrilled to hear that you and your daughter had a great time at Benihana - Lombard, IL. It's wonderful to know that our team was accommodating to your child and that you enjoyed the food. We strive to make every visit a memorable one for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you and your family back soon! Best wishes, The Management Team
   

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3. d

   debra

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So much fun to watch the food being made How delicious!!
   

   Benihana - Lombard, ILResponded today

   Hi debra, We're over the moon to hear that you had such a fun time at Benihana - Lombard, IL! Your kind words about our food and service truly made our day. We're especially thrilled that you enjoyed your time with us, even though it was the last time. We look forward to serving you again soon. Best, The Management Team
   

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4. c

   carol

   VIP

   Dallas

   24 reviews

   5.0

   24 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was a lot of fun. I got the hibachi steak. It was delicious and the chicken fried rice. Our servers were excellent.
   

   Benihana - Lombard, ILResponded today

   Hello Carol, We're thrilled to hear that you had a great time at Benihana - Lombard, IL! It's fantastic to know that our hibachi steak and chicken fried rice hit the mark for you. We're also delighted to hear that our servers provided excellent service. We strive to provide an enjoyable dining experience for all our guests. Thank you for your kind words and the perfect ratings. We look forward to serving you again soon! Best wishes, Benihana - Lombard, IL Management Team
   

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5. A

   Alia

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The chef was great!!!! I just didn’t like how the server asked for a tip before I even paid for my food and then stood over me and was trying to basically rush me to give her one and I wasn’t even finished with my food yet! I’ve never had this experience until now! Highly disappointed.
   

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6. D

   Debi

   Chicago

   18 reviews

   4.0

   18 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was delicious as always but rushed at the end while still eating. Not good!
   

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7. L

   Lauren

   VIP

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Waited an hour even though I had a reservation. It was bet crowded but the food was delicious
   

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8. P

   Peter

   Chicago

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Service at the bar was awful. Then took for ever at the table as well.
   

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9. S

   Shanda

   VIP

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Very disappointed in our experience on New Years Eve. Reservation were running behind, our grill ended up not working for hibachi, service was ok, and the food for the price was ridiculous.
   

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10. m

    meg

    Chicago

    9 reviews

    3.0

    9 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5

    Our waiter Jose was amazing! He was very attentive and generous to us and our kids. Our chef Daniel seemed like he would have rather had been somewhere else. He was very cranky and didn’t give us the exciting hibachi experience we were hoping for. The kids were disappointed that the other tables seemed to be having a lot of fun. All around the restaurant was nice but I’d prob go to Wus house next if I’m being honest.
    

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