Benihana - Lombard, IL

Review summary

1. D

   Deanna

   Chicago2 reviews

   1.0

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I was very dissatisfied with both the food and the service. Our food order was forgotten about and made at the end. Our server (not the chef) was very rude and made the experience not enjoyable. I will not be returning.
   

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2. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   The food is very overrated. I will stick to Chi-Tung
   

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3. M

   Margaret

   Chicago31 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love coming to Benihana with the family for our Birthdays and other special holidays.
   

   Benihana - Lombard, ILResponded 4 days ago

   Hi Margaret, We're thrilled to hear that you and your family love coming to Benihana - Lombard, IL for special occasions like your Birthdays! It's always a pleasure to make your celebrations memorable. We're glad you enjoyed our food and service. We look forward to serving you again soon. Best wishes, The Management Team
   

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4. C

   Claudia

   Los Angeles1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Waited over an hour to be seated. I had a reservation at 7:15pm and wasn’t seated until 8:15. Food was alright, they didn’t give us green tea, or ice cream that came with our meal and just overall was not worth the wait. Also they charge more chicken fried rice but they don’t tell you!
   

   Benihana - Lombard, ILResponded 5 days ago

   Thanks for the feedback, Claudia. We're truly sorry to hear about your experience at Benihana - Lombard, IL. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We also apologize if our service did not meet your expectations. We value your input and will certainly use it to improve our service and food quality. We hope you will give us another chance to provide a better dining experience. Best regards, Benihana - Lombard, IL Management Team
   

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5. A

   Amie VIP

   Chicago3 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always like Benihana, but were disappointed and quite annoyed that we had to wait more than 45 minutes for our 6:00 reservation.
   

   Benihana - Lombard, ILResponded 5 days ago

   Hello Amie, We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We understand how frustrating it can be to wait, especially when you have a reservation. We're glad to hear that you enjoyed the food and service, but we truly apologize for the delay. We'll certainly take your feedback into account and work on improving our reservation system. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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6. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Food was in very small portions! Paid $100 for one plate and didn’t even get half a steak! Food under seasoned and they charged for things that the menu states are included! We were rushed out! Sit, eat and go. Not worth it! Save your money.
   

   Benihana - Lombard, ILResponded 5 days ago

   Dear Guest! We're truly sorry to hear about your disappointing experience at our Benihana - Lombard, IL location. We take pride in our food and service, and it's disheartening to hear that we didn't meet your expectations. We appreciate your feedback about the portion sizes and the seasoning of our food, as it helps us to improve. We're also sorry about the rush you felt. We strive to provide a relaxing dining experience for our guests, and we regret that we fell short during your visit. Your feedback is valuable to us and will be taken into consideration as we continually work to improve. We hope you'll give us another chance to provide you with the quality experience you expected. Best, The Management Team
   

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7. R

   Ronald VIP

   Chicago1 review

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Chef Augustin is the best! Well done for all courses on my birthday dinner.
   

   Benihana - Lombard, ILResponded 5 days ago

   Hi Ronald, we're thrilled to hear that you had a memorable birthday dinner at Benihana - Lombard, IL! It's wonderful to know that you enjoyed all the courses, especially the chef's selection. We're always here to make your special occasions even more memorable. We noticed that you rated our value a bit lower, and we appreciate your feedback. We strive to provide the best experience for our customers and will take your comments into account. Thank you for your kind words and we look forward to serving you again soon. Best, The Management Team
   

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8. L

   Laura VIP

   Chicago11 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super service - delicious food. Really a nice early dinner.
   

   Benihana - Lombard, ILResponded on March 6, 2025

   Thanks for the feedback, Laura! We're thrilled to hear that you enjoyed our service and delicious food at Benihana - Lombard, IL. We strive to provide a memorable dining experience for our guests, and we're glad you felt it was a good early dinner. Your kind words mean a lot to us and we look forward to welcoming you back soon. Best, The Management Team
   

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9. T

   Teddi

   Chicago29 reviews

   4.0

   Dined on March 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Benihana’s is still a nice restaurant to go to for a special occasion. We had a good dinner, but the prices are a little bit pricey for what you get. It seems like they’re cutting back on some of the things that they’re giving you. For example, the onions and the zucchini they give you before was larger portions. The same for my daughter‘s fillet it seemed a little bit on the small side. The soup and the salad are the same. The noise level is consistent with what type of restaurant it is. My only complaint is I like my food medium rare especially my steaks and the cooks. Never seem to get it right. I have to kind of nag at them to get the meat to be cooked, medium rare. I will go back in the future, but for now I am giving it a little bit of a break.
   

   Benihana - Lombard, ILResponded on March 5, 2025

   Hey Teddi, Thank you for taking the time to share your experience at Benihana - Lombard, IL. We're delighted to hear that you enjoyed your dinner and our service. We understand your concerns about the portion sizes and we appreciate your feedback on the steak and medium rare. We always aim to deliver the best quality food and we'll certainly take your feedback into consideration. We're sorry to hear that you're considering giving us a break, but we hope you'll give us another chance to impress you in the future. Best, Benihana - Lombard, IL Management Team
   

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10. D

    Debi

    Chicago19 reviews

    4.0

    Dined on March 3, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    The food is always good but chef used too much oil! The fried rice was made after the vegetables & seafood so that got cold waiting for the rice and steak. Also surprised we now have to pay 80 cents for a little container of ginger sauce. Keep in mind the $39 deal has to be ordered/eaten at the bar not at the teppenyaki tables.
    

    Benihana - Lombard, ILResponded on March 5, 2025

    Hello Debi, Thank you for taking the time to review your experience at Benihana - Lombard, IL. We're glad to hear that you enjoyed our food, but we're sorry to hear about the issues you encountered with the chef's use of oil and the ginger sauce pricing. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guest experience. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Lombard, IL Management Team
    

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