Benihana - Mall of America, MN

Review summary

1. L

   Lisa

   Minneapolis

   41 reviews

   5.0

   41 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another fantastic birthday dinner at Benihanas. The service was attentive, food was prepared as ordered, and the location is perfect for holiday shoppers.
   

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2. C

   CHRISTINE

   Minneapolis

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great chef, great server! We had a great time! Food was excellent!!
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hello, Christine! Thank you for your fantastic review! We're thrilled to hear that you had a great time at Benihana - Mall of America. It's wonderful to know that you enjoyed our food and found our service to be excellent. We strive to provide our guests with an unforgettable dining experience, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best regards, The Management Team
   

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3. R

   Rachel

   Minneapolis

   8 reviews

   4.0

   8 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent! The only reason I am giving a 4 star is because of the price. I will never be able to rationally spend this much money on 1 meal ever again! It's absurd! But soo good!
   

   Benihana - Mall of America, MNResponded 2 days ago

   Dear Rachel! Thanks for the feedback! We're thrilled to hear that you enjoyed your meal at Benihana - Mall of America. We strive to provide the best food and service, and it's great to know we hit the mark for you. We understand your concerns regarding the pricing and appreciate your understanding. We're continually working on improving our pricing to ensure every customer receives a great experience. We hope to see you again soon.
   

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4. J

   Jason

   Minneapolis

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 1

   Super loud. Waiter was awesome. He was busy with other tables. Took a long one time for refills and such. Not his fault. I blame Benihanas for not having more staff. 20% service fee was a joke. After taxes and fees my 35$ meal was almost double the price.
   

   Benihana - Mall of America, MNResponded 3 days ago

   Hi, Jason! Thank you for taking the time to share your experience at Benihana - Mall of America. We're glad to hear that you enjoyed the food and found our service to be awesome. We sincerely apologize for the inconvenience you experienced with the wait for refills and the service delay. We understand how frustrating that can be and we're working on improving these areas. We appreciate your feedback and will use it to make necessary improvements. Best, The Management Team
   

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5. C

   Claudia

   Minneapolis

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was great and the service but the charge was way out of my budget never have I paid 345 for a food bill with my family 3 adults and two kids way to much taxes and service charge 55 to much that bill took me out real expensive sorry 😞
   

   Benihana - Mall of America, MNResponded on December 2, 2024

   Dear Claudia! Thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

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6. K

   Kristine

   Vancouver

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the meal with my family. Especially the way my A5 wagyu was cooked to perfection. Great job everyone!!
   

   Benihana - Mall of America, MNResponded on December 2, 2024

   Hi, Kristine! We're overjoyed to hear that you and your family had a wonderful time at Benihana - Mall of America! It's fantastic to know that our wagyu steak was cooked to perfection and that you all enjoyed the meal. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We look forward to welcoming you back soon for another memorable dining experience!
   

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7. G

   Geoffrey

   Minneapolis

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   $363 for 4 people to eat hibachi?! Unbelievable your prices have gone up through the roof and your quality has gone down. And to top off dessert, you have even gone down on the ice cream. 1/2 of a scoop? Not to mention , we can’t even tip anymore, you add a $55 “service charge” and I had to Venmo the server who sucked. We will never be back.
   

   Benihana - Mall of America, MNResponded on November 30, 2024

   Hey, Geoffrey! We're really sorry to hear about your experience at Benihana - Mall of America. We aim to provide a quality dining experience for our guests, and it seems we fell short during your visit. We understand your concerns about the pricing and service, and we apologize for any inconvenience caused. We're taking your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance in the future to show you the Benihana experience that we're known for. Best, T he Management Team
   

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8. M

   Michael

   Minneapolis

   12 reviews

   vip
   1.0

   12 reviews

   Dined on November 27, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We’ve been taking our kids here for their birthday dinners for over a decade. This was the absolute worst service we have ever experienced there.
   

   Benihana - Mall of America, MNResponded on November 30, 2024

   Dear Michael! Thanks for visiting us at Benihana - Mall of America. We're truly sorry to hear about your recent experience with our service. It's disheartening to hear that we fell short of our usual standards on such a special occasion. We understand that our service fell short of the high standards you've come to expect from us. We appreciate your loyalty over the years and we're sorry that this experience detracted from your visit. We hope you'll give us another chance to show you the service you've come to expect from us. The Management Team
   

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9. R

   Ray

   Minneapolis

   87 reviews

   vip
   5.0

   87 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The chief was great. Very interactive. Service was good
   

   Benihana - Mall of America, MNResponded on November 30, 2024

   Hello Ray! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed your interaction with our chief and found our service to be good. We strive to provide the best possible experience for our guests at Benihana - Mall of America. Your feedback is greatly appreciated and we look forward to welcoming you back soon. Best regards, The Management Team
   

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10. K

    Kristin

    Minneapolis

    1 review

    2.0

    1 review

    Dined on November 27, 2024

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 3

    Food is good service was slow. It was supposed to be a birthday celebration and just because we were a party of 2 we were stuck right in the middle of a community table. No picutres were taken and birthdays weren’t acknowledged until after they were brought up by the customer when it was put on our reservation.
    

    Benihana - Mall of America, MNResponded on November 28, 2024

    Hey, Kristin! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Benihana - Mall of America. However, we're sorry to hear about your experience with our service. We strive to provide excellent service to all of our guests, and we apologize if we fell short in this instance. We understand how important special occasions are, and we regret that we didn't meet your expectations in this regard. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next celebration a memorable one. Best regards, The Management Team
    

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