Benihana - Mall of America, MN

Review summary

1. J

   Joneicea

   Minneapolis1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good But we had a reservation for 6pm. They seated us at 6:10pm-ish which is perfect but the chef didn’t come out until after 7pm. We chose 6pm for a reason. Also idk if it because this location is in the mall, but they jack the prices up super high.
   

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2. c

   christine

   Jacksonville1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   First off it took forever to get our order taken and our drinks, soup and salad to the table. Then D server spilled soup on me, did say sorry and got a napkin. I still ate dinner with a wet lap. The food was good but nothing to write home about. I have had better hibachi for 1/2 the cost. Now, for our Chef Lucas he seemed unenthusiastic about what he was doing but was concerned about winning the contest, he should of put a little more effort in the entertainment aspect of his job. It took forever to get the check. We were celebrating my husband's birthday and it was the last night of our get away trip was ruined it was a shame because I heard so many good things about this restaurant that did not live up to what I heard.
   

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3. R

   Ronald VIP

   Minneapolis8 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Service was terrible the restaurant was out of a number of things we tried to order chicken was under cooked wait staff was gone most of our dining experience
   

   Benihana - Mall of America, MNResponded 3 days ago

   Hi Ronald, we're really sorry to hear about your recent experience at Benihana - Mall of America, MN. It's disappointing to know that we didn't meet your expectations, especially with our food and service. We always aim to deliver a great experience, and we're sorry we fell short this time. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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4. b

   bruce VIP

   Orlando4 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The hostess was terrible she said our reservation for the bar lounge was only good in California Never go there again
   

   Benihana - Mall of America, MNResponded 3 days ago

   Hello Bruce, We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. It's disappointing to know that our reservation system did not meet your expectations. We take pride in providing excellent service and it's clear we fell short in your case. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to provide you with a better dining experience. Best regards, The Management Team
   

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5. B

   Breanne

   Milwaukee3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lucas was great and made it a fun experience for the kids and adults
   

   Benihana - Mall of America, MNResponded 5 days ago

   Hi Breanne, Thank you for your wonderful review! We're thrilled to hear that you and your family had a fun experience at Benihana - Mall of America, MN. It's great to know that our team made your visit enjoyable for all ages. We strive to provide excellent service and delicious food, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best regards, Benihana - Mall of America, MN Management Team
   

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6. K

   Kraig

   Unspecified1 review

   1.0

   Dined on March 24, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Disappointing! Had a reservation and the guy at the front had me sit outside the restaurant. 20 minutes went by and no one came and got us so we left.
   

   Benihana - Mall of America, MNResponded 7 days ago

   Hello Kraig, We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. We understand that waiting outside the restaurant for 20 minutes without being attended to can be frustrating, especially when you've made a reservation. We sincerely apologize for this oversight and the inconvenience it caused you. Your feedback is valuable to us and we'll ensure this is addressed. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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7. S

   Sabdelhadi

   Chicago5 reviews

   1.0

   Dined on March 24, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely horrible. Not only was the service and food subpar, but the floors were disgusting. There was salad everywhere. They messed up so many orders at our table. We just wanted to get out and the manager talks to you like you’re an idiot. This won’t set the tone for our trip so don’t let it ruin yours
   

   Benihana - Mall of America, MNResponded on March 25, 2025

   Hi Sabdelhadi, We're really sorry to hear about your experience at Benihana - Mall of America, MN. We understand how disappointing it must have been to have your meal not meet your expectations, and we sincerely apologize for the state of our floors. We're taking your feedback seriously and will address this issue. We strive to provide a positive dining experience for all our guests and it seems we fell short this time. We hope you'll give us another chance to provide you with the experience you deserve. Sincerely, The Management Team
   

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8. S

   Shannon VIP

   Dallas10 reviews

   2.0

   Dined on March 24, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   I feel bad even leaving this review because it was abundantly clear how understaffed they were, but we had a TERRIBLE experience. We had a 7:00 reservation. We weren’t sat until almost 8:00. We waited at the bar until our table was ready. The bar was covered in dirty glasses & dirty dishes & dirty server trays. The poor bartender was alone & overwhelmed. When we were sat, the server looked incredibly nervous. He knew we were about to have a terrible experience. The hibachi chef came out visibly angry & irritated with our server. He was rude & didn’t listen to what we wanted. He just mumbled a bunch of random things at us & kept dropping his hibachi knives on the table. We ordered edamame but never received it. I tried to order a glass of wine before the hibachi chef was even done cooking our food, and they told me the bar was closed. The restaurant was full but the bar was closed? And then they charged me $22 for a glass of Kim Crawford Sauvignon Blanc. $22?! That’s pure insanity.
   

   Benihana - Mall of America, MNResponded on March 25, 2025

   Hello Shannon, We're truly sorry for your experience at Benihana - Mall of America, MN. We regret that you had to wait, and we understand the frustration of not receiving your food and drinks at the right times. We also apologize for the behavior of our chef. We take pride in our service and it's clear we fell short. We will address these issues internally to ensure they don't happen again. We appreciate your feedback and hope you'll give us another chance to provide a better experience. Best, Benihana - Mall of America, MN Management Team
   

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9. S

   Sabrina

   Kansas City1 review

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was more than amazing! The service was excellent and the food was 10/10
   

   Benihana - Mall of America, MNResponded on March 24, 2025

   Hello Sabrina, Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience at Benihana - Mall of America, MN. Your kind words about our service and food truly made our day. We strive to provide excellent service and delicious meals, and we're glad we hit the mark for you. We look forward to welcoming you back soon! Best regards, The Management Team
   

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10. G

    Grant

    Minneapolis1 review

    5.0

    Dined on March 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great chef who was very engaging. The food was really good and it was fun.
    

    Benihana - Mall of America, MNResponded 7 days ago

    Hey Grant, We're overjoyed to hear that you had a great experience at Benihana - Mall of America, MN! It's wonderful to know that our chef's engaging personality and the quality of our food made your visit enjoyable. We're always striving to provide the best for our guests and your feedback is truly appreciated. Thank you for your positive remarks about our service and value. We hope to see you again soon for another fun dining experience! Best wishes, The Management Team
    

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