Benihana - Manhasset, NY

Review summary

1. c

   claudia

   New York City

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Over priced for the little food you get - rice was burnt.. food didn't taste well.. place was empty yet waited 32 minutes for the chef to come cook.
   

   Benihana - Manhasset, NYResponded 3 days ago

   Hey Claudia, we're really sorry to hear about your experience at Benihana - Manhasset, NY. It's disappointing to know that our food and service did not meet your expectations. We pride ourselves on delivering a great dining experience and it seems we fell short this time. We take your feedback seriously and will use it to make necessary improvements. We hope we can have another chance to impress you in the future.
   

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2. A

   Andres

   New York City

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time when celebrating a special occasion at Benihana. On this occasion, we came in for an early dinner and happened to be the only ones seated at the hibachi table. It was a unique and enjoyable experience to have a private hibachi dinner cooked for us.
   

   Benihana - Manhasset, NYResponded on February 7, 2025

   Thanks for visiting us, Andres! We're thrilled to hear that you had a great time celebrating your special occasion at Benihana - Manhasset, NY. It's always a pleasure to have you dine with us early and enjoy a unique and enjoyable experience on our hibachi table. We're glad we could make your evening memorable. We look forward to serving you again soon!
   

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3. S

   Shakeisha

   New York City

   10 reviews

   4.0

   10 reviews

   Dined on February 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   This was my second time visiting this place. The first time was much better as she chef was entertaining and talking to us. The chef the second time was cool but seems a little tired and not as entertaining but he did an excellent job with the food.
   

   Benihana - Manhasset, NYResponded on February 3, 2025

   Thanks for visiting us, Shakeisha! We're thrilled to hear that you enjoyed your second visit to Benihana - Manhasset, NY. It's wonderful to know that our chef was entertaining and engaging for your first visit, but we're sorry to hear that the second time was not as enjoyable. We appreciate your feedback and we'll strive to improve our service and food quality in the future. We hope to see you again soon!
   

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4. B

   Babz

   VIP

   New York City

   90 reviews

   5.0

   90 reviews

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dining in this restaurant is always a pleasurable experience. Our server, Delilia, and chef, Harris were courteous, attentive and friendly. The food was prepared perfectly and was delicious. Everyone celebrating their birthday at our table had an enjoyable experience. We all highly recommend dining here.
   

   Benihana - Manhasset, NYResponded on February 4, 2025

   Thanks for visiting us, Babz! We're thrilled to hear that you enjoyed your dining experience at Benihana - Manhasset, NY. It's wonderful to know that our team's courteous, attentive, and friendly service added to your pleasure. We're also delighted that you found our food to be prepared perfectly and that you all had an enjoyable birthday celebration. Your high recommendation means a lot to us. We look forward to welcoming you back for another pleasant experience. Best wishes, The Management Team
   

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5. L

   Liz

   Atlantic City

   7 reviews

   5.0

   7 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great. Food was very good. It's so much nicer than Westbury. Staff was very nice. Bathrooms and bar was in much better shape than Westbury as well. It was packed by the time we left, im glad we have reservations. Overall, we were very pleased and from now on will be coming to Manhasset Benihana instead of Westbury.
   

   Benihana - Manhasset, NYResponded on January 28, 2025

   Hello Liz, Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you had a great experience with us at Benihana - Manhasset, NY! It's wonderful to know that you enjoyed our food and found our staff to be very nice. We're also glad to hear that our restrooms and bar were in better shape than those at Westbury. Your satisfaction is our top priority and we're delighted that you've chosen us over Westbury in the past. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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6. M

   Michael

   New York City

   48 reviews

   3.0

   48 reviews

   Dined on January 24, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food remains consistently good as it has for decades. But they've recently jacked up their prices by more than 30% since the last time I was there just a couple months ago. You also could previously ask for teriyaki sauce on your entree. Now they charge $2.50 extra on top of that 30% markup. Such nickel and dime practices just feel bad. At the new prices it just doesn't feel worth it. 4 of us in our party ordered Hibatchi rice. Chef ran out of rice before we received ours. Had to wait for the waitress to bring him more white rice to fry up - no extra chicken, just some more rice. Later, chef realized he didn't have enough chicken for my wife's order. Had to wait for them to bring more chicken to cook while the rest of us were eating. Short on food twice in the same meal???
   

   Benihana - Manhasset, NYResponded on January 30, 2025

   Hello Michael, Thank you for taking the time to share your experience at Benihana - Manhasset, NY. We're glad to hear that you enjoyed the food, as we're known for our consistent quality. We regret to hear that you were disappointed with the recent changes in our pricing. We understand your concerns and we will take them into consideration as we continually strive to provide our guests with the best experience possible. We apologize for the inconvenience you experienced with the Hibatchi rice and the chicken shortage. We appreciate your feedback and will work on improving our service to ensure such situations do not occur in the future. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, Benihana - Manhasset, NY Management Team
   

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7. L

   Laura

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on January 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is our favorite place to celebrate!! The food is always 5 stars!
   

   Benihana - Manhasset, NYResponded on January 23, 2025

   Hey Laura, we're over the moon to hear that Benihana - Manhasset, NY is your favorite place to celebrate! Your high ratings for our food, service, and value truly warm our hearts. We can't wait to welcome you back for more memorable meals. Thanks for choosing us!
   

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8. L

   Lou

   VIP

   San Diego

   59 reviews

   5.0

   59 reviews

   Dined on January 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and good entertainment. the server was a little hard to understand but we managed.
   

   Benihana - Manhasset, NYResponded on January 22, 2025

   Hi Lou, We're thrilled to hear that you enjoyed your dining experience at Benihana - Manhasset, NY! It's wonderful to know that our food and entertainment met your expectations. We're always here to provide excellent service, and we appreciate your understanding regarding the server's communication. We're looking forward to your next visit. Best, The Management Team
   

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9. J

   Jaime

   New York City

   1 review

   4.0

   1 review

   Dined on January 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Make sure if you have a large party everyone is on time! They will not seat you until everyone is there!
   

   Benihana - Manhasset, NYResponded on January 14, 2025

   Hey Jaime, Thank you for choosing Benihana - Manhasset, NY for your special occasion and for taking the time to share your feedback. We're thrilled to hear that you found our service satisfactory and enjoyed the food. We understand your concern about seating, and we're sorry for the inconvenience caused. We'll certainly take your comments into consideration as we continuously strive to improve our guest experience. We look forward to serving you again soon. Best regards, The Management Team
   

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10. J

    Joellen

    New York State

    1 review

    3.0

    1 review

    Dined on January 5, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 1

    Our experience was definitely underwhelming. The atmosphere had a “soup kitchen” type of feel. It was noisy and crowded with the feeling of there being too many tables set on very grimy looking carpeting. The bathroom also left a lot to be desired. I he food was okay, but overall, this wasn’t our best Benihana experience
    

    Benihana - Manhasset, NYResponded on January 18, 2025

    Hello Joellen, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Manhasset, NY, didn't meet your expectations. We understand that the atmosphere and the number of tables didn't provide the relaxing vibe we strive for, and we apologize for the noise and ambiance. We're also sorry to hear about your experience with the bathroom. We're always looking for ways to improve, and your feedback is invaluable. We hope you'll give us another chance to provide you with the high-quality dining experience you deserve. Best regards, The Management Team
    

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