Benihana - Manhasset, NY

Review summary

1. M

   Marni

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience- handled food allergies so well, very impressed with service!!
   

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2. J

   Jonathan

   New York City

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. The food was delicious, the chef was entertaining, and overall was a great atmosphere.
   

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3. S

   Susan

   Philadelphia

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was good but pricey. Our cook didn’t have much flair basically just cooked our food. Didn’tt cook the food correctly and gave people overcooked steak.
   

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4. J

   Jessica

   VIP

   New York City

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   Chef overcooked my tuna steak. A second was sent and that one was also overcooked and tasted bad. Our server was very attentive and helpful. This is the only time I’ve ever not enjoyed my meal at Benihana.
   

   Benihana - Manhasset, NYResponded 2 days ago

   Hi Jessica, We're sorry to hear about your recent experience at Benihana - Manhasset, NY. We're usually known for our great food quality, so it's disappointing to hear that we fell short this time. We appreciate your understanding about the overcooked steak, and we're glad to hear that our server was able to assist you despite this. We're committed to improving our service and your dining experience. We hope you'll give us another chance to impress you in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
   

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5. M

   Magda

   New York City

   12 reviews

   2.0

   12 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Is a mixed review: let’s start with the food, always delicious, well prepared and good quality. We have been to Benihana many times because of the food and the experience. Sadly this time, the experience was nonexistent. Our chef had little interaction with the table, there was no volcano show or rice heart show. We looked around the other tables, they were enjoining a show but we had none. Our table consisted of two parties and we both left disappointed that we didn’t a great experience. We didn’t even take pictures!
   

   Benihana - Manhasset, NYResponded 2 days ago

   Hi Magda, Thank you for your feedback. We're glad you enjoy our food, but we're sorry to hear that the rest of your experience didn't meet your expectations. We strive to provide a memorable dining experience for all our guests, and it's clear we fell short this time. We understand that our performance fell short and we sincerely apologize for any inconvenience. We appreciate your understanding and patience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team at Benihana - Manhasset, NY
   

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6. A

   Angela

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Good experience as always. Food is delicious!
   

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7. T

   Takeria

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chow is the best!! He always makes sure to cook the food the exact way you want it ! He is entertaining and personable. And his food is ALWAYS great! Ask for CHOW when you go to this location.
   

   Benihana - Manhasset, NYResponded on December 25, 2024

   Hello Takeria, We're thrilled to hear that you enjoyed your dining experience at Benihana - Manhasset, NY! It's fantastic to know that our Chow made your meal a memorable one. We always aim to provide our guests with the best food and service possible, and we're glad to hear that we hit the mark for you. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
   

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8. M

   Melissa

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on December 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service, food was mediocre and the chef didn’t do any tricks and it was very disappointing
   

   Benihana - Manhasset, NYResponded 2 days ago

   Thanks for visiting us, Melissa. We're truly sorry to hear that your experience at Benihana - Manhasset, NY, didn't meet your expectations. It's disheartening to know that you found our service and food below par. We strive to provide an exceptional dining experience, and we regret that we missed the mark during your visit. Your feedback is invaluable and will be used to improve our service and food quality. We hope you will give us another chance to impress you in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
   

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9. D

   Dawn Marie

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We originally made a reservation for 7, but due to an emergency one of our party had to leave, so we came in as a party of 6. We found out after we were seated the other party member was able to come back and have dinner.  I went to the host and requested if there was any way that we could fit the 7th person in since we had just placed our order.  The host went out of his way to make sure that the seventh person in our party was able to be seated able to eat with us and the waitress who was helping get drinks and rice was there at his side to get him everything that he needed.  It was really wonderful and incredible experience and I really appreciate the extra effort of the host and the staff to accommodate our one late guest.  10/10  Thank you so much for making our night!  The food was outstanding as always but the service was really appreciated and off the charts.
   

   Benihana - Manhasset, NYResponded on December 15, 2024

   Thanks for the feedback, Dawn! We're thrilled to hear that we could accommodate your party of six despite the unexpected departure of one of your party. It's great to know that our team was able to help ensure your dining experience was top-notch. We're also glad you enjoyed the food and found our service outstanding. We appreciate your kind words and look forward to serving you again soon! Best, Benihana - Manhasset Management Team
   

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10. I

    Iris

    VIP

    Atlantic City

    10 reviews

    4.0

    10 reviews

    Dined on December 13, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    waitress was great and the chef was from El Salvador
    

    Benihana - Manhasset, NYResponded on December 15, 2024

    Thanks for the feedback, Iris! We're thrilled to hear that you enjoyed your dining experience at Benihana - Manhasset. It's wonderful to know that our chef and wait staff made a positive impression on you. We always strive to provide top-notch service and delicious food to our valued guests like you. We appreciate your high ratings and look forward to serving you again soon.
    

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