Benihana - Maple Grove, MN

Review summary

1. M

   Maria

   VIP

   Minneapolis

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server Rynie and Chef Jaxon were 5/5. Food was great and we enjoyed the show. However, when we received the bill I was very surprised to see a service charge of $24.80 added to our total on our check for 2 people. Rynie explained it's a charge in which the chef and servers get a portion. She let me know that it's posted up front but to that I'd argue it's very easy to miss when you're waiting in a lobby with 15 other ppl. At that point I had already given the chef a cash tip & set aside a tip for her too so it was very disappointing to see that surprise. Additionally, the service charge nearly washed out the birthday reward and now I'm reconsidering my annual birthday date with my father to Benihana next week. Seems like we can go elsewhere. Somewhere there is no surprise charges and we can tip in cash as we and most servers prefer.
   

   Benihana - Maple Grove, MNResponded 4 days ago

   Hey Maria, We're really sorry to hear about your recent experience at Benihana - Maple Grove. We're glad to hear that you enjoyed the food and the show, but we're disappointed to hear about the service charge you received. We understand that it's important to you and we appreciate your feedback about it. Please know that we're taking your concerns into consideration as we strive to improve our services. We hope to have another chance to serve you better in the future. Best, The Management Team
   

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2. J

   Jeff

   Minneapolis

   19 reviews

   5.0

   19 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had an very entertaining and funny chef. Prepared the food much better than previous experiences.
   

   Benihana - Maple Grove, MNResponded 4 days ago

   Hello Jeff! Thank you for your positive review! We're thrilled to hear that you had an entertaining and fun dining experience with our chef. It's always our goal to provide a top-notch preparation and dining experience. We appreciate your feedback about the value, and we're always looking for ways to improve. We hope to have the pleasure of serving you again soon at Benihana - Maple Grove. Best, The Management Team
   

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3. R

   Ryan

   Minneapolis

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Used the $30 birthday certificate. Service was excellent.
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Hi Ryan, We're thrilled to hear that you enjoyed your birthday celebration at Benihana - Maple Grove! It's wonderful to know that our service met your expectations. We appreciate your feedback and we're always striving to provide the best dining experience for our guests. We noticed that you rated our value a bit lower. We understand that the value we provide is directly proportional to the price we charge. We're always looking for ways to improve and your feedback is invaluable in this process. Thank you again for your review and we look forward to serving you again soon. Best regards, The Management Team
   

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4. R

   Ron

   Minneapolis

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is excellent, followed by a great environment
   

   Benihana - Maple Grove, MNResponded 6 days ago

   Hello Ron! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and the overall environment at Benihana - Maple Grove. We strive to provide an excellent dining experience for all our guests and your kind words truly mean a lot to us. We look forward to welcoming you back soon for another great meal! Best regards, The Management Team
   

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5. J

   Jeremy

   Minneapolis

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was super fun for the entire family. Celebrated early Christmas and the staff was very engaging.
   

   Benihana - Maple Grove, MNResponded 7 days ago

   Hey, Jeremy! Thank you so much for choosing Benihana - Maple Grove for such a special occasion! We're thrilled to hear that you and your family had a fun time celebrating early Christmas with us. It's always our pleasure to engage our team and provide a memorable experience for our guests. We're glad to know you had a great time and we look forward to serving you again soon! Best, The Management Team
   

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6. A

   Amy

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best time! So fun! Hector and Cheryl were great and made our event memorable. A great way to commemorate a special occasion. Food was very good, and so much! Thanks for such a fun experience.
   

   Benihana - Maple Grove, MNResponded on December 15, 2024

   Thanks for the review, Amy! We're thrilled to hear that you and your guests had a fun and memorable time at Benihana - Maple Grove. It's great to know that our food and service met your expectations. We always strive to make special occasions memorable and we're glad we could contribute to your celebration. Looking forward to welcoming you back soon!
   

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7. G

   Greg

   Minneapolis

   1 review

   2.0

   1 review

   Dined on December 11, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   I haven't been to a Benihana in years. I was expecting an experience. A show of sorts that culminated in really good food. What I got was a chef who fumbled every trick. Who prepared the food exactly as he was trained. The problem is that the food, and preparation just isn't that good. When the bill came it was nearly double what I was expecting. They included a service fee of nearly $60. When I asked if that was the tip I was told no. The tip was not included. But I cannot tip using my card. Any tip would have to be in cash. So on top of disappointing me with the food and service, they managed to embarrass me by making it impossible to tip my server.
   

   Benihana - Maple Grove, MNResponded on December 15, 2024

   Hey Greg! Thanks for visiting us at Benihana - Maple Grove. We're truly sorry to hear about your disappointing experience. We pride ourselves on delivering the best food and service to our customers, and it's clear we fell short during your visit. We understand your concerns about the service fee and the issue with tipping. We'll certainly take your feedback into account as we strive to improve. We hope you'll give us another chance to impress you in the future.
   

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8. K

   Kendra

   Minneapolis

   1 review

   3.0

   1 review

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   It’s was ok. Food was cooked a bit slow, the show wasn’t really exciting, non of my kids were engaged. I think the guy was new, I understand everyone has to start somewhere, just wish it wasn’t with us. For the amount of money we spent, we are pretty disappointed. Server was great.
   

   Benihana - Maple Grove, MNResponded on December 10, 2024

   Thanks for the feedback, Kendra! We're sorry to hear that your experience at Benihana - Maple Grove didn't meet your expectations. We're always aiming for excitement and engagement with our guests, and it sounds like we missed the mark during your visit. We also appreciate your understanding regarding the start-up process. We hope to have the chance to welcome you back for a better experience.
   

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9. D

   DaNelle

   Minneapolis

   1 review

   4.0

   1 review

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a party of nine, and everyone enjoyed themselves. The staff were friendly, funny, and on top of things! Food was great, over all a wonderful experience.
   

   Benihana - Maple Grove, MNResponded on December 9, 2024

   Hey DaNelle! Thanks for the review! We're thrilled to hear that you and your party had a wonderful time at Benihana - Maple Grove. It's great to know that our friendly staff, humorous demeanor, and attentive service made your evening special. We're also glad you enjoyed our food. We look forward to serving you again soon. - The Management Team
   

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10. J

    Jerome

    Minneapolis

    1 review

    5.0

    1 review

    Dined on November 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was awesome made it kid friendly with some practical jokes and and some awesome food definitely going to make a return trip
    

    Benihana - Maple Grove, MNResponded on December 2, 2024

    Dear Jerome, thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
    

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