Benihana - New York, NY

Review summary

1. R

   RICCI LANCINI

   New York City

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Particolare , spettacolo dello chef che ti cucina davanti al tuo posto. Tavolo in condivisione con altri se sei un gruppo meno di 8 persone . Attesa troppo lunga visto la prenotazione (45 minuti)
   

   Benihana - New York, NYResponded 5 days ago

   Grazie per la tua recensione! Siamo felici che tu abbia apprezzato lo spettacolo dello chef e l’esperienza unica che offriamo. Ci dispiace per l’attesa prolungata nonostante la prenotazione; ci impegniamo a migliorare il servizio per garantire un’esperienza più fluida. Speriamo di rivederti presto per offrirti un’esperienza ancora più piacevole!
   

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2. K

   Kevin

   Detroit

   4 reviews

   vip
   2.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Experience was horrible. Hibachi chef barely tried. The waiter was great.
   

   Benihana - New York, NYResponded 6 days ago

   Thanks for the feedback, Kevin! We're truly sorry to hear that your experience at Benihana - New York didn't meet your expectations. It's disappointing to learn that you found our Hibachi chef and waiter to be lacking. We strive to provide excellent service to all our guests and it seems we fell short during your visit. We appreciate your feedback and will certainly use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future.
   

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3. C

   Carol

   New York City

   21 reviews

   vip
   5.0

   21 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vitali was a wonderful server and Romeo provided an excellent Chef experience for us. Went for a celebration and they made it so special. The food was so flavorful and the attentiveness of Vitali, Romeo and the support staff was an A+. Definitely will go again. Thank you for the wonderful evening!
   

   Benihana - New York, NYResponded 4 days ago

   Thanks for the review, Carol! We're thrilled to hear that you had a wonderful experience celebrating a special occasion at Benihana - New York. It's great to know that our team's attentiveness made your evening special. We're also delighted that you enjoyed our flavorful food. Your kind words truly mean a lot to us. We look forward to welcoming you back for another memorable experience!
   

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4. N

   Nicole

   Greater Boston

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The egg magic trick was insane
   

   Benihana - New York, NYResponded on November 9, 2024

   Hi, Nicole! Thank you so much for your wonderful review and the perfect ratings! We're thrilled to hear that you enjoyed the egg magic trick at Benihana - New York. It's always a pleasure to know that our guests are having a great time with our unique dining experience. We look forward to serving you again soon. Best regards, The Management Team
   

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5. A

   Arielle

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience is always nice. The food was great. It's always lovely to see a chef with something new or know how to tell jokes. I go there 2-3 times a year. So great!
   

   Benihana - New York, NYResponded on November 7, 2024

   Thanks for the review, Arielle! We're thrilled to hear that you enjoyed your experience at Benihana - New York. It's wonderful to know that our chefs are always experimenting and doing their best to provide new flavors. We're also glad that you find our service delightful. We're always working on improving our service, so your feedback is valuable to us. We look forward to welcoming you back soon!
   

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6. B

   Brionna

   New York City

   1 review

   3.0

   1 review

   Dined on November 5, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   At first the night started off good the waitress was very respectful but I can’t really say the same for the manager or the cook we specifically told the man there’s a shellfish and a mushroom allergy the guy comes out to confirm and still proceeded to cross contaminate the mushrooms with the food then the manager wasn’t to friendly and had no mannerism what so ever over all if you have a allergy don’t come here they’ll try and Lace you
   

   Benihana - New York, NYResponded on November 6, 2024

   Dear Brionna! Thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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7. C

   Carolina

   Monterrey

   2 reviews

   1.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   bad service, food was regular. a lot of noise, no space in tables, a lot of waiting for the table
   

   Benihana - New York, NYResponded on November 5, 2024

   Dear Carolina! Thanks for visiting us at Benihana - New York. We're truly sorry to hear about your disappointing experience. We always strive to provide top-notch service and delicious food, and we're disappointed that we didn't meet those expectations this time. We also understand how important the space in tables and the noise level are to you. We appreciate your feedback and will certainly use it to make improvements. We hope to have the opportunity to serve you again in the future.
   

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8. OT

   OpenTable Diner

   Los Angeles

   9 reviews

   4.0

   9 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We did have to wait half an hour for our table even with our reservation. We understand one can’t guarantee immediate seating, but 30 minutes is poor management with a reserved table policy.
   

   Benihana - New York, NYResponded on November 4, 2024

   Dear Guest! Thanks for visiting us at Benihana - New York. We're sorry to hear about your wait time despite your reservation. We understand how frustrating it can be to wait for a table, especially when one was reserved. We apologize for any inconvenience caused and assure you that we're working on improving our reservation system. We're glad to hear that you enjoyed the food and we hope to serve you again soon.
   

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9. OT

   OpenTable Diner

   Denver

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our kids loved it and ate well - tricks and quality of the filet was actually pretty good
   

   Benihana - New York, NYResponded on November 4, 2024

   Dear Guest! Thanks for visiting us at Benihana - New York. We're thrilled to hear that your kids enjoyed their meals and that you found the quality of the filet to be decent. It's wonderful to know that our service met your expectations. We strive to provide a great dining experience for all our guests. We appreciate your feedback and look forward to welcoming you and your family back soon.
   

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10. B

    Brenda

    New York City

    1 review

    5.0

    1 review

    Dined on November 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Grate food vary sweet employees excellent food  just love it
    

    Benihana - New York, NYResponded on November 6, 2024

    Hey, Brenda! Thanks for your awesome review! We're thrilled to hear that you loved our food and found our team to be excellent. It's always our goal to provide the best dining experience for our guests. We're delighted to know that you love Benihana - New York! We can't wait to welcome you back soon.
    

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