Benihana - New York, NY

Review summary

1. T

   Tom

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Immer wieder ein Erlebnis. Das Fleisch war unglaublich gut.
   

   Benihana - New York, NYResponded today

   Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie Ihr Erlebnis bei uns genießen konnten und besonders das Fleisch so geschätzt haben. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen!
   

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2. M

   Maggie

   Baltimore

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We were so excited to introduce our kids to the fun and excitement of Benihana. What a disappointment. Chef barely engaged with us and service was very slow (did not receive water refill until after meal was over, multiple empty glasses waiting to be cleared). We won’t be returning.
   

   Benihana - New York, NYResponded today

   Hi, Maggie! We're truly sorry to hear about your disappointing experience at Benihana - New York. We always aim to provide a fun and exciting dining experience for our guests, and it's clear we missed the mark during your visit. We understand how important it is to have attentive service and a full order, and we're sorry for the delay in receiving your refills and clearing the glasses. Your feedback is invaluable to us, and we assure you that we will address these issues to improve our service. We hope you will give us another chance in the future to show you the Benihana experience that we're known for. Best, The Management Team
   

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3. S

   Stacy

   Orlando

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Meal and chef were great. But when we received the check it was altogether. We were two parties/two families and needed the check split. They balked at us for asking, and flat out refused to do it. So we paid 2 cc’s right down the middle. We’re not able to split by meal. I have never encountered this!!! Especially at a meal like this where more often than not there’s multiple parties at one seating.
   

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4. G

   Gina

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All I can say is I will be returning had a good time. Thumbs up 👍🏾
   

   Benihana - New York, NYResponded today

   Hey, Gina! We're thrilled to hear that you had a good time at Benihana - New York! It's always a pleasure to serve our valued customers like you. We're glad that our food and service met your expectations. We appreciate your support and look forward to your return visit. Best, The Management Team
   

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5. E

   Edward

   New York City

   22 reviews

   vip
   5.0

   22 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my daughter and her friends for her birthday. Chef and server were fun and attentive. A great time had by all and the food was delicious.
   

   Benihana - New York, NYResponded 5 days ago

   Hi Edward! We're thrilled to hear that you and your friends had a great time celebrating your daughter's birthday at Benihana - New York! It's wonderful to know that our chef and server made your experience enjoyable. We strive to provide the best food and service to our guests, and your kind words are truly appreciated. We can't wait to welcome you and your friends back for another memorable dining experience. Best regards, The Management Team
   

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6. J

   Jasmine

   Philadelphia

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   I made reservations for 11:00PM through open table. When we were sat the waiter told us hurry up because the kitchen was closing. Some items on the menu were not available. I was rushed. There were chemicals from them cleaning contaminated my food. The cook asked for a tip when he was done. That was irking! Because I was going to tip anyway but asking is weird.
   

   Benihana - New York, NYResponded 5 days ago

   Hello, Jasmine! We're sorry to hear about your recent experience at Benihana - New York. We understand your concerns about the rush, the cleaning chemicals, and the unexpected closing. We strive to provide a comfortable dining experience and regret that we fell short during your visit. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to provide a better dining experience. Best, The Management Team
   

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7. W

   William

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Haque was the best! Great night with our friends in the private space!
   

   Benihana - New York, NYResponded 5 days ago

   Hi William! Thank you so much for your wonderful review! We're thrilled to hear that you and your friends had a great night at the private space. It's always our goal to provide an exceptional dining experience and we're glad we hit the mark for you. We look forward to welcoming you back to Benihana - New York soon! Best wishes, The Management Team
   

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8. J

   Jo

   New York City

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The most enjoyable dining experience with such amazing food. We laughed the whole time and talked about how we can’t wait to go back.
   

   Benihana - New York, NYResponded 5 days ago

   Hi, Jo! Thank you so much for your kind words and the perfect ratings! We're thrilled to hear that you had such an enjoyable dining experience with us at Benihana - New York. It's wonderful to know that our food, service, and value met your expectations. We always strive to make our guests feel like they're not just having a meal, but an experience. We can't wait to welcome you back for another memorable dining experience. Best regards, The Management Team
   

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9. R

   RICCI LANCINI

   New York City

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Particolare , spettacolo dello chef che ti cucina davanti al tuo posto. Tavolo in condivisione con altri se sei un gruppo meno di 8 persone . Attesa troppo lunga visto la prenotazione (45 minuti)
   

   Benihana - New York, NYResponded on November 18, 2024

   Grazie per la tua recensione! Siamo felici che tu abbia apprezzato lo spettacolo dello chef e l’esperienza unica che offriamo. Ci dispiace per l’attesa prolungata nonostante la prenotazione; ci impegniamo a migliorare il servizio per garantire un’esperienza più fluida. Speriamo di rivederti presto per offrirti un’esperienza ancora più piacevole!
   

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10. K

    Kevin

    Detroit

    4 reviews

    vip
    2.0

    4 reviews

    Dined on November 15, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1

    Experience was horrible. Hibachi chef barely tried. The waiter was great.
    

    Benihana - New York, NYResponded on November 17, 2024

    Thanks for the feedback, Kevin! We're truly sorry to hear that your experience at Benihana - New York didn't meet your expectations. It's disappointing to learn that you found our Hibachi chef and waiter to be lacking. We strive to provide excellent service to all our guests and it seems we fell short during your visit. We appreciate your feedback and will certainly use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future.
    

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