Benihana - Ontario, CA

Review summary

1. D

   DANIELA

   Los Angeles

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   It was our first time at Benihana and we went there to celebrate my husband’s birthday. The wait was a little longer than expected taking in consideration that we had reservations but we understood that it may be the holiday. We sat down at our table and our waitress was very nice taking our orders for drinks and food. The chef took longer to count to our table and when he finally arrived he started cooking our food in a rush, with no “Benihana Experience” and when someone at our table asked him if he was going to give us some “show/cooking experience” he replied “no, not today; maybe tomorrow”. He finished 30 minutes before the chef next to us. The food was ok, but we go to Benihana not only for the food, but for the eating/cooking experience, and we didn’t have it, but we still have to pay it.
   

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2. w

   wendy

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was excellent. It's very busy as it normally is at dinner time, but our waitress forgot that it was our birthday two of us at the table and one of us. It was literally our Birthday today. Then, when we asked to have our photo taken for our birthday, we were told the machine was broken, but literally five minutes prior. The table across from us had two pictures taken and given to them.. then the waitress still never came back after we told her it was our birthday. Another server came to bring us back the bill and she is the one who said she would make sure that the waitress was notified that it was our birthday then to top it all off and 18% gratuity was attached because we were a party of eight but I guess it's lucky for her or staff because otherwise it would not have been 18% Overall, I would not do a birthday there again. I felt very sad for the two people who had a birthday, especially a December birthday when it's close to that most people always forget you anyway.
   

   Benihana - Ontario, CAResponded today

   Hey Wendy, We're truly sorry to hear about your experience at Benihana - Ontario, CA. We're glad to know you enjoyed the food and found our staff excellent. We regret the mix-up with your birthday and the lack of recognition. Your feedback is valuable and we'll address these issues with our team. We hope you'll give us another chance to make your next birthday celebration memorable. Wendy
   

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3. R

   Randy

   Central Coast

   15 reviews

   4.0

   15 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a pleasant experience. Been to them all over the US, and they're pretty consistent, and look forward to go there, even though the show is the same. The uniqueness of each chef is great.
   

   Benihana - Ontario, CAResponded today

   Thanks for the feedback, Randy! We're thrilled to hear that you've had consistent experiences with us at Benihana - Ontario, CA. It's wonderful to know that you look forward to our show, even though it remains the same. We're always striving to create a unique dining experience for our guests, and it's great to hear that you appreciate our chefs' unique skills. Your kind words mean a lot to us and we're grateful for your support. We look forward to welcoming you back soon!
   

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4. T

   Tyler

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   Our servers and cooks were excellent unfortunately waiting 2 1/2 hours to eat with children is unacceptable. This wasn’t just the case for our party multiple parties were extremely delayed and had to wait extremely long despite having a reservation.
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the feedback, Tyler. We're glad to hear that you found our servers and cooks excellent. However, we're sorry to hear about the long wait you experienced. We understand how frustrating that can be and we apologize for the inconvenience. We're continuously working on improving our service to ensure a better experience for all our guests. We hope to have the opportunity to serve you and your family again soon.
   

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5. L

   Lindsey

   VIP

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I think we had a newer chef. He really needed a sharper knife. Also he mixed up all our meals several times. We just waited till he left and swapped our stuff. Felt bad. Chicken was also over cooked.
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the feedback, Lindsey. We're sorry to hear that your experience at Benihana - Ontario didn't meet your expectations. We apologize for the issues you had with the chef and the overcooked chicken. We appreciate your comments as it helps us identify areas where we can improve. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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6. J

   Jorge O.

   New York City

   7 reviews

   1.0

   7 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Bad experience at almost every touch point. Made a reservation and showed up on time but was asked to wait until we received a text… 35 minutes later. Sat down with another group and because they were short seats, they moved another chair in a corner of the communal table with only enough space for a child. Then the server comes by 15 minutes later to take drink orders and doesn’t return for another 20 minutes to take our food order without the drinks showing up. All this while we watch another group get seated, get drinks, get their appetizers. The entire experience was 3.5 hours with everyone other than the chef acting grumpy and put off. The last straw… ordered an Uber and decided to grab a drink while I waited at the empty bar. Uber arrived in 7-8 minutes but before I had my neat drink that came with ice. Left cash on the bar and ran out. This was a 50th birthday as noted on the reservation but no one seemed to know. We went there to have a meal with a small group thinking it would be a good, campy time, sort of like Olive Garden Times Square. Very disappointed in this visit.
   

   Benihana - Ontario, CAResponded 2 days ago

   Hey Jorge! We're truly sorry to hear about your recent experience at Benihana - Ontario. We apologize for the inconvenience caused by the wait and seating issues. It's never our intention to keep our guests waiting or to feel uncomfortable. We also regret the lack of attention you received from our team. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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7. K

   Kristina

   Los Angeles

   42 reviews

   5.0

   42 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed our time and meal. I would have preferred to be given the full menu instead of the smaller one.
   

   Benihana - Ontario, CAResponded 3 days ago

   Hi Kristina, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed your time with us at Benihana - Ontario. We're sorry to hear that you felt the need to mention the menu size. We always aim to offer a variety of options to cater to all our guests' preferences, and we appreciate your feedback. We hope to see you again soon for another great meal. Best regards, The Management Team
   

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8. D

   Dee

   Portland

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Adrian cooks the best food. If he’s your chef, you’re in good hands 🙏
   

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9. J

   Jessica

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   Chef Adrian was amazing he was funny attentive and respectful and clean The server was none of that
   

   Benihana - Ontario, CAResponded 5 days ago

   Thanks for the review, Jessica! We're thrilled to hear that you had a positive experience with our team at Benihana - Ontario. We strive to provide an exceptional dining experience and your feedback tells us we're on the right track. We're sorry to hear that our service didn't meet your expectations. We appreciate your understanding and hope to have the opportunity to serve you again soon.
   

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10. A

    Angie

    Los Angeles

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a great experience at Benihana with their attentive staff and continuous quality food. Consider me a forever returning customer!
    

    Benihana - Ontario, CAResponded today

    Hi Angie, we're thrilled to hear that you had a great experience at Benihana - Ontario, CA! Your kind words about our attentive staff and quality food truly made our day. We're grateful for your continued patronage and we can't wait to welcome you back for another great experience. Thank you for your support and your 5-star rating!
    

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