Benihana - Ontario, CA

Review summary

1. Y

   Yvette

   Orange County

   4 reviews

   1.0

   4 reviews

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   12/10/24 I made reservations for 12 for my son‘s birthday at 7 PM. We confirmed multiple times over the phone. Once most of our party ( except 2) arrived, we went to check in at the front and were told that we could not check in until our entire party had arrived. 10 minutes later our entire party had arrived and we were told to wait about 20 minutes. 20 minutes later still not seated I went in to find out what was taking so long and we were told 20 to 30 more minutes. Again 30 minutes later and we were told 30 more minutes. You’ve got to be kidding me. Overall, they were an hour late seating us for our reservation. We were then seated and were given the wrong menus and left to sit for another 30 -40 minutes. At this point we had still not made a drink order or had anyone come to check on us at all. Almost two hours after our reservation time a waitress came and realized we had the incorrect menus and brought us a few of the correct menues which would have been good except they were 12 of us so everyone was trying to share three menus . She finally came back and took our drink and appetizer orders. Drinks and appetizers took forever. Some of the appetizers and drinks didn’t even come until more than halfway through the dinner and all came at different times so half of our party was served while others just sat and waited for what seemed like an hour. The only good thing I can say is that once the cooks arrived, the food was great. Other than that this is my second awful experience with being seated and waited on at Benihana. It would have been appropriate to offer a discount of some kind but if course that didn’t happen either. Unfortunately, this will probably be my last time coming here. 
   

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2. B

   Barbara

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Oscar gave us a great performance and cooked up our delicious food. Friendly staff and great location.
   

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3. M

   Michael

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Our reservation time was 8:15, we were seated at 9:15, and the chef came around 10:15. They may have open reservations available but it’s the equivalent of putting your name on the list. Quantity over quality is how I felt management runs this Benihana.
   

   Benihana - Ontario, CAResponded 2 days ago

   Hey Michael! Thanks for visiting us at Benihana - Ontario. We're truly sorry to hear about your recent experience. We understand that waiting longer than expected can be frustrating, especially when you're looking forward to a meal. We also regret that our chef's arrival time didn't match the time you were seated. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to provide you with the quality and quantity of dining experience we're known for. Best Regards, The Management Team
   

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4. S

   Savannah

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had a reservation for 7:15 got seated at almost 8. Sever was not the best, Didn’t give get us any refills until food was done. Food was salty.
   

   Benihana - Ontario, CAResponded 2 days ago

   Hey, Savannah! We're really sorry to hear about your experience at our restaurant. We understand that your time is important and we regret that the service did not meet your expectations. We also regret that the food did not provide you with the taste and saltiness that you were expecting. We assure you that we take your feedback seriously and will work on improving these areas. We hope that you will give us another chance to provide you with a better dining experience. Best regards, Benihana - Ontario Management Team
   

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5. R

   Rick

   Las Vegas

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Another delicious Christmas meal in the books for 2024!
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the review, Rick! We're thrilled to hear that you enjoyed your Christmas meal at Benihana - Ontario. It's always a pleasure to serve you and we're glad we could make your holiday special. We noticed your rating on value and we truly appreciate your honesty. We're always striving to improve and we'll take your feedback into account. We hope to see you again soon!
   

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6. s

   steve

   Orange County

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 1

   My niece dropped her drink, the server brought her a milkshake and then 2 more for her sisters. We were charged $33 for those little childrens shakes that they didn't even drink. The prices for everything were really out of proportion to the quality
   

   Benihana - Ontario, CAResponded 2 days ago

   Hello Steve! We're truly sorry to hear about your recent experience at Benihana - Ontario. We strive to provide excellent service to all our guests and it's clear we fell short during your visit. We apologize for the confusion with your niece's drink, and the misunderstanding with the children's shakes. We understand that you found our pricing to be out of proportion and we're truly sorry for that. We appreciate your feedback and will certainly take it into consideration as we continually work to improve our services. We hope to have another chance to serve you better in the future. Best regards, The Management Team
   

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7. S

   Stanley

   San Diego

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Service a little slow, cook also slow. Steak overdone and lobster rubbery
   

   Benihana - Ontario, CAResponded 1 day ago

   Hi Stanley! We appreciate your feedback and are sorry to hear that your visit to Benihana - Ontario didn't meet your expectations. We strive to provide excellent service and delicious food, and it's clear we fell short during your visit. We're also sorry to hear about your experience with the steak and lobster rub. Your feedback is crucial to us as it helps us improve. We hope you will give us another chance to impress you with our service and food in the future. Best regards, Benihana - Ontario Management Team
   

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8. m

   matthew

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   This was the worst experience ever at Benihana. Our orders were wrong and food wasn’t cooked right. Terrible experience here. I’m so surprised
   

   Benihana - Ontario, CAResponded 2 days ago

   Dear Matt! Thanks for visiting us at Benihana - Ontario. We're truly sorry to hear about your experience. It's certainly not the standard we aim to provide. We take pride in our food and service, and it's clear we missed the mark this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

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9. A

   ALIS

   Los Angeles

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience has always been wonderful. I’ve been taking my son here since he was 5 yrs old. We celebrated his #25 bday today. We always have great memories !!!!!
   

   Benihana - Ontario, CAResponded 2 days ago

   Hey Alis! Wow, we're over the moon to hear such kind words! We're thrilled that you've always had great memories at Benihana - Ontario. It's wonderful to know that your son's birthday celebrations are always special for you. We're grateful for your continued support and look forward to celebrating many more special occasions with you. Thank you for your kind words and for giving us a perfect rating. We can't wait to serve you again soon! Best wishes, The Management Team
   

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10. n

    nop

    Los Angeles

    21 reviews

    2.0

    21 reviews

    Dined on December 3, 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 3

    Food quality too salty teppan. Sashimi is bad quality
    

    Benihana - Ontario, CAResponded 7 days ago

    Dear valued guest, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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