Benihana - Ontario, CA

Review summary

1. T

   Tyler

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   Our servers and cooks were excellent unfortunately waiting 2 1/2 hours to eat with children is unacceptable. This wasn’t just the case for our party multiple parties were extremely delayed and had to wait extremely long despite having a reservation.
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for the feedback, Tyler. We're glad to hear that you found our servers and cooks excellent. However, we're sorry to hear about the long wait you experienced. We understand how frustrating that can be and we apologize for the inconvenience. We're continuously working on improving our service to ensure a better experience for all our guests. We hope to have the opportunity to serve you and your family again soon.
   

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2. L

   Lindsey

   VIP

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I think we had a newer chef. He really needed a sharper knife. Also he mixed up all our meals several times. We just waited till he left and swapped our stuff. Felt bad. Chicken was also over cooked.
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for the feedback, Lindsey. We're sorry to hear that your experience at Benihana - Ontario didn't meet your expectations. We apologize for the issues you had with the chef and the overcooked chicken. We appreciate your comments as it helps us identify areas where we can improve. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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3. J

   Jorge O.

   New York City

   7 reviews

   1.0

   7 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Bad experience at almost every touch point. Made a reservation and showed up on time but was asked to wait until we received a text… 35 minutes later. Sat down with another group and because they were short seats, they moved another chair in a corner of the communal table with only enough space for a child. Then the server comes by 15 minutes later to take drink orders and doesn’t return for another 20 minutes to take our food order without the drinks showing up. All this while we watch another group get seated, get drinks, get their appetizers. The entire experience was 3.5 hours with everyone other than the chef acting grumpy and put off. The last straw… ordered an Uber and decided to grab a drink while I waited at the empty bar. Uber arrived in 7-8 minutes but before I had my neat drink that came with ice. Left cash on the bar and ran out. This was a 50th birthday as noted on the reservation but no one seemed to know. We went there to have a meal with a small group thinking it would be a good, campy time, sort of like Olive Garden Times Square. Very disappointed in this visit.
   

   Benihana - Ontario, CAResponded 1 day ago

   Hey Jorge! We're truly sorry to hear about your recent experience at Benihana - Ontario. We apologize for the inconvenience caused by the wait and seating issues. It's never our intention to keep our guests waiting or to feel uncomfortable. We also regret the lack of attention you received from our team. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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4. K

   Kristina

   Los Angeles

   42 reviews

   5.0

   42 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed our time and meal. I would have preferred to be given the full menu instead of the smaller one.
   

   Benihana - Ontario, CAResponded 2 days ago

   Hi Kristina, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed your time with us at Benihana - Ontario. We're sorry to hear that you felt the need to mention the menu size. We always aim to offer a variety of options to cater to all our guests' preferences, and we appreciate your feedback. We hope to see you again soon for another great meal. Best regards, The Management Team
   

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5. D

   Dee

   Portland

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Adrian cooks the best food. If he’s your chef, you’re in good hands 🙏
   

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6. J

   Jessica

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   Chef Adrian was amazing he was funny attentive and respectful and clean The server was none of that
   

   Benihana - Ontario, CAResponded 4 days ago

   Thanks for the review, Jessica! We're thrilled to hear that you had a positive experience with our team at Benihana - Ontario. We strive to provide an exceptional dining experience and your feedback tells us we're on the right track. We're sorry to hear that our service didn't meet your expectations. We appreciate your understanding and hope to have the opportunity to serve you again soon.
   

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7. A

   Angie

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience at Benihana with their attentive staff and continuous quality food. Consider me a forever returning customer!
   

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8. s

   sheree

   San Diego

   18 reviews

   2.0

   18 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   This is our home location so we visit often. We sat at the bar to wait on our table, barista never acknowledged us! They both just continue stocking the bar....mind you this is Happy hour time. Dinner service was okay, new chief so our food was not to the usual standard. There were 8 orders of chicken rice at our table and he used one small breast! No chicken in my rice at all. There were three people at our table with birthdays including my husband they all had birthday certificates. No one got a photo, no one sang happy birthday, and no birthday dessert!
   

   Benihana - Ontario, CAResponded 5 days ago

   Hi Sheree! We're really sorry to hear about your recent experience at Benihana - Ontario. It's disappointing to know that our service did not meet your expectations, especially during happy hour. We always strive to provide the best service possible, and it's clear we missed the mark during your visit. We've taken your feedback seriously and will use it to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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9. B

   Brittany

   Orange County

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I had the best time on our random Sunday night date night. The restaurant was surprisingly still crowded when we got there on a Sunday night but making a reservation let us walk right in our chef. Deonte was great, very engaging and humorous, and the food was so flavorful. ! 
   

   Benihana - Ontario, CAResponded 7 days ago

   Thanks for the review, Brittany! We're thrilled to hear that you and your husband had a wonderful time at Benihana - Ontario. It's always a pleasure to welcome back our valued guests, especially on special occasions like date night. We're glad you enjoyed the food and found our chef engaging and humorous. We look forward to your next visit!
   

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10. A

    Andrea

    Los Angeles

    4 reviews

    3.0

    4 reviews

    Dined on December 16, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 2

    Terrible service, reservations were behind over an hour and a half. We were there over 3 hours. Portions are very small now meanwhile prices went up $1-$3 per meal.
    

    Benihana - Ontario, CAResponded 7 days ago

    Dear Andrea! Thanks for the feedback. We're truly sorry to hear about your experience at Benihana - Ontario. We understand that waiting can be frustrating and we apologize for the inconvenience you faced with the reservation delay and the extended dining time. We also regret that our portion sizes didn't meet your expectations. We strive to provide excellent service and value, and it seems we fell short during your visit. Your feedback is valuable to us and we'll certainly use it to improve. We hope you'll give us another chance to make it right.
    

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