Benihana - Ontario, CA

Review summary

1. J

   June

   VIP

   New Orleans

   53 reviews

   4.0

   53 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Waited for 1/2 hour to get appetizer. 45 minutes for a chef to come and prepare food. Food was good. Very noisy in there.
   

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2. K

   KIA

   Los Angeles

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Restaurant was backed up so we were seated an hour and 45 mins AFTER our reservation time. Chef was good and food was flavorful. We didn’t get served our green tea. I realized that after we had left. Nobody at our table received it.
   

   Benihana - Ontario, CAResponded today

   Hey Kia, We're sorry to hear about your experience at Benihana - Ontario, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We're glad to know that you enjoyed the food and found it flavorful. We apologize for the delay in serving your green tea and the issue with your order. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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3. d

   diego

   VIP

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Hice mi reservación a las 7:30 pm y me sentaron hasta las 8:30 pm
   

   Benihana - Ontario, CAResponded today

   Hola Diego, lamentamos que te hayas llevado una mala impresión, nos gustaría otra oportunidad para ganar tu confianza, por favor envíanos un mensaje por nuestra página web en la sección "Contact Us" para obtener tu información de contacto. Gracias!
   

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4. M

   Mandy

   Orange County

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had a very unfortunate time. Server never removed our old dishes. Never refilled our drinks. Then when he did our soda was flat.
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the feedback, Mandy. We're truly sorry for your experience at Benihana - Ontario, CA. It's very disappointing to hear about the issues you faced with the service. It's not the standard we aim for and we'll make sure to address these issues with our team. We appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future.
   

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5. M

   Michael

   Orange County

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service wonderful cook outstanding service
   

   Benihana - Ontario, CAResponded 3 days ago

   Hello Michael, We're thrilled to hear that you had a wonderful experience at Benihana - Ontario, CA! It's fantastic to know that you appreciated our service, and found our cook's skills to be exceptional. We strive to provide an outstanding dining experience for all our guests, and your kind words are a testament to our efforts. Thank you for your high ratings and for choosing to dine with us. We look forward to serving you again soon! Best regards, The Management Team
   

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6. R

   Robert

   Orange County

   14 reviews

   4.0

   14 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Seated per reservation. Service for meal was slow. Cooks were not asian. Small portions but tasted good. Prices getting a little steep for portion size. Overall everything was ok but cooks don't put on much of a show like in the past.
   

   Benihana - Ontario, CAResponded 3 days ago

   Hey Robert, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our food to be tasty and our service to be a bit slow, but not asian as we usually are. We appreciate your honesty about the portion sizes and pricing. We are always looking to improve and your feedback helps us do that. We hope to see you again soon and provide a more memorable experience. Best Regards, The Management Team at Benihana - Ontario, CA
   

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7. V

   Veronica

   Los Angeles

   9 reviews

   3.0

   9 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   I was part of a party of 4. We have visited Benihana numerous times over more than the last two decades. Yesterday’s visit is showing that despite prices going up, quality has definitely gone down. I ordered the lunch boat w/ filet minon. Sadly , it tasted freezer burned. Same higher price for that cut of meat. But, the quality was poor. The other people in my party seemed to enjoy their food. Service was good.
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the feedback, Veronica. We're sorry to hear that your recent visit to Benihana - Ontario, CA didn't meet your expectations. We pride ourselves on our food quality, and it's disappointing to hear that the filet minon didn't hit the mark. We also acknowledge your concerns about our prices. We're continuously working to ensure the best value for our customers. We're glad to hear that the service was satisfactory, but we understand that our overall goal is to provide a great dining experience. We hope to have the opportunity to serve you again in the future and exceed your expectations. Best Regards, Benihana - Ontario, CA Management Team
   

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8. D

   Denisse

   Orange County

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Me encanta benihana es mi lugar favorito; me encanta que los del servicio hablan español en esta sucursal de Ontario y la comida deliciosa como siempre
   

   • 

   Benihana - Ontario, CAResponded 5 days ago

   ¡Hola Denisse! Muchas gracias por tu comentario y por elegir Benihana como tu lugar favorito. Nos alegra mucho saber que disfrutaste tanto de nuestro servicio en español como de la comida deliciosa. Esperamos verte pronto para seguir brindándote momentos memorables. ¡Te esperamos nuevamente en nuestra sucursal de Ontario! 🍣🔥
   

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9. C

   Christopher

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I used to eat at this location all the time when growing up, but I actually forgot it was there still. I never see adds for it locally. We had steaks and sushi, and they were both amazing. Our waitress and Chef tonight on table 7 were great as well! Our kids loved it the table show. Will be back again soon for sure.
   

   Benihana - Ontario, CAResponded 5 days ago

   Hey Christopher, Thanks for the fantastic review! We're thrilled to hear that you enjoyed our steaks and sushi, and that our team made your experience even better. It's great to know that you and your kids had a great time at our table show. We're looking forward to welcoming you back soon. Thanks again for choosing Benihana - Ontario, CA!
   

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10. j

    juice

    Los Angeles

    1 review

    1.0

    1 review

    Dined on January 12, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I Had a reservation at 9, was not seated until 9:45, and was not served at all. I ended up leaving about 11:15 when they told me another chef wouldnt come out for another 15 minutes when i had another reservation at a different place at 11. Really messed up my birthday highly upset
    

    Benihana - Ontario, CAResponded 7 days ago

    Hello Juice, We're truly sorry to hear about your disappointing experience at Benihana - Ontario on your birthday. It's clear that we fell short in providing the timely and attentive service we strive for. We understand how frustrating it must have been for you to wait for so long and not be served. Your feedback is invaluable to us and we assure you that we will address this issue. We hope that you'll give us another chance to make things right. Best regards, The Management Team
    

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