Benihana - Ontario, CA

Review summary

1. M

   Matthew

   Las Vegas1 review

   2.0

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Food was aight, we waited 1/2 hr after our reservation to be seated, service was bad, etc. I respect the fact that real people work there and my comments aren’t meant to be hurtful. The experience was not worth the $350 spent for 5 ppl. The be hibachi chef was funny though.
   

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2. OT

   OpenTable Diner

   San Diego1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was horrible had a reservation at 3:30 didn’t get seated til 4:30. Over packed servers were slow basically a 2 1/2 hrs experience turned into a 5 hr horrible experience. This is one of our family favorite restaurant but every time we go now we really leave so disappointed. It actually makes me sad… there were also other parties with 4:00 reservations got seated before me with the same amount of persons in my party. Just really disappointed.
   

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3. BR

   BREW

   Dallas5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time! Amazing food and service! Gabriel did a wonderful job cooking for our table.
   

   Benihana - Ontario, CAResponded 2 days ago

   Dear Brew, Thank you for your kind words! We’re thrilled to hear you had another great time at Benihana and enjoyed both the food and service. Gabriel will be delighted to know he made your dining experience special—he truly is talented at what he does! We look forward to welcoming you back for more delicious meals and fantastic service. Thanks again for sharing your experience! Best regards,
   

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4. R

   Randy

   Orlando1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celeste was fantastic! Funny, entertaining and an excellent attentive cook!
   

   Benihana - Ontario, CAResponded 3 days ago

   Hey Randy, We're thrilled to hear you had a fantastic experience at Benihana - Ontario, CA! It's great to know that our team's sense of humor and attentive service made your visit enjoyable. We always aim to provide excellent service and delicious food, so your feedback means a lot to us. We appreciate your high ratings and your 4-star rating for value. We look forward to serving you again soon! Best regards, The Management Team
   

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5. J

   Johanne VIP

   Los Angeles2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Not Happy with our server at all ! We felt ignored the whole time never got a refill until our meal was finished! Couldn’t ask for any sauces we needed because she was no where to be found! The chef was great the food was great but the server was not it!
   

   Benihana - Ontario, CAResponded 4 days ago

   Hey Johanne, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's disappointing to know that our service did not meet your expectations. We always strive to provide attentive and friendly service to our guests, and it's clear we missed the mark during your visit. We're glad you enjoyed our food and chef, but we understand that the overall experience fell short. Your feedback is invaluable to us and we will certainly take your comments into consideration as we continuously work to improve our service. We hope you will give us another chance to provide the exceptional experience you deserve. Best Regards, The Management Team
   

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6. OT

   OpenTable Diner

   Orange County1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Never called us on the phone or number and we were waiting and waiting
   

   Benihana - Ontario, CAResponded 5 days ago

   Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's clear that we didn't meet your expectations and for that, we sincerely apologize. We take all feedback seriously and will use your comments to improve our service. We hope you'll give us another chance to provide you with the service you deserve.
   

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7. K

   Karen

   San Diego4 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Upon arrival, we were told the wait was 30 minutes, despite having a reservation. We were not actually seating for more than an hour after our "reservation". We received two texts from the restaurant saying our table was ready, but it was another 20 minutes before we were actually seated. Our meal and table service were excellent, although the restaurant no longer seems to have Yum Yum Sauce available, even though it is on the take out menu. I would gladly exchange the watery mustard sauce for it.
   

   Benihana - Ontario, CAResponded 5 days ago

   Hello Karen, We're sorry to hear about your recent experience at Benihana - Ontario, CA. We understand that waiting for a long time and not being seated promptly is frustrating, especially when you have a reservation. We apologize for the inconvenience and appreciate your patience. It's great to hear that you enjoyed our meal and table service. We're sorry to hear that our menu has changed and we'll certainly keep your feedback in mind. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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8. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated on time. Food was amazing. Cook and waiter stayed on top of all request.
   

   Benihana - Ontario, CAResponded 5 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your meal and found our team to be attentive. Your kind words mean a lot to us. At Benihana - Ontario, CA, we strive to provide an amazing dining experience for all our guests. We're sorry to hear that your experience didn't quite hit the mark, but we're glad to know that we could turn your experience around. We look forward to serving you again soon.
   

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9. OT

   OpenTable Diner

   San Diego1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 4

   Had a reservation but still waited 45 minutes then it took an hour for the chef to start making the meal. Way longer than expected for dinner.
   

   Benihana - Ontario, CAResponded 5 days ago

   Dear Guest! Thanks for the feedback. We're sorry to hear about your recent experience at Benihana - Ontario, CA. It's disappointing to know that the service was not up to our usual standards. We appreciate your patience and understand the frustration that this may have caused. We're glad to hear that you enjoyed the food and found it to be of good value. We will certainly address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to serve you better.
   

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10. M

    Maritza

    Phoenix1 review

    3.0

    Dined 7 days ago

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 2

    We made a reservation at 8:15PM the restaurant told us it would be an additional 30 minutes as they overbooked. We check in at the 45 minute wait time mark and they told us it would be another 30-45 minutes. Our table was not ready until 9:43 PM. We got there at 8PM. This was a ridiculously long wait. So unprofessional in my opinion.
    

    Benihana - Ontario, CAResponded 6 days ago

    Hey Maritza, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the delay and the inconvenience it caused you. Your feedback is invaluable to us, and we assure you that we will take steps to avoid such situations in the future. We hope to have the opportunity to serve you again and provide you with a better experience. Best Regards, The Management Team
    

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