Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Review summary

1. S

   Sean

   Milwaukee1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Hour wait with a reservation. They know how to take a reservation, just not how to hold it. The holding is the key part.
   

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2. B

   Brian

   Tampa2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an excellent meal last night! Our server Neyaeh was great. She helped answer questions, was very polite, and made sure we had everything we requested. Our chef Rezha was by far the best Benihana we have ever had. We have eaten at many Benihana restaurants, but this was our best tasting meal ever. The steak, chicken, shrimp, and scallops were all cooked to perfection and had just the right amount of seasoning. We didn't even need to use nay sauces because the food tasted so good without it!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded today

   Dear Brian, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had an excellent meal and that both Neyaeh and Chef Rezha made your visit so special. It’s wonderful to know that this was your best Benihana experience yet—we’ll be sure to pass along your compliments to the team! We truly appreciate your recognition of our staff and leadership. Your feedback means a lot to us, and we hope to welcome you back again soon for another outstanding meal. Best regards, Ron & The Management Team
   

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3. OT

   OpenTable Diner VIP

   Washington DC3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Crowded. Noisy. Expensive. Kids screaming. To be avoided. Lost its luster.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded today

   Dear Guest, We’re sorry to hear that your recent experience didn’t meet your expectations. We strive to create a lively and enjoyable atmosphere, but we understand that the noise and crowd can be overwhelming at times. We also regret that you felt the experience didn’t reflect the quality we aim to deliver. Your feedback is important, and we’ll take it into consideration as we work to improve. We hope you might give us another chance in the future. Thank you for sharing your thoughts. Best regards,
   

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4. A

   Amanda

   Tampa4 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I think they are understaffed. Our reservation was for 9 pm on a Sunday. We got seated around 9:35 and it wasn’t busy at all. We didn’t get drinks for another 30 min. And didn’t start getting any food (soup, salad, etc) until almost 10:30. The cook was nice, but seemed a little tired, possibly overworked. One person in our party never got the white rice she ordered. The food was good though, once we got it. People go to the hibachi restaurants not only for the food, but for the experience. And our experience was long and a bit boring.
   

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   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days ago

   Hello Amanda, Thank you for your feedback. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL, didn't meet your expectations. We understand that waiting and receiving food separately can be frustrating, and we apologize for the delay in serving your orders. We also regret that the service didn't meet your expectations. We're glad to hear you enjoyed the food, but we understand that the overall experience was lacking. Your comments will be taken into consideration as we strive to improve our services. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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5. OT

   OpenTable Diner

   Cancun1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   We Walter more than 1hour to the cooler come to the table. The server desapiered
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days ago

   Dear Guest! Thanks for visiting us at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We're sorry to hear about the long wait you experienced. We understand how frustrating that can be and we apologize for any inconvenience it caused. We're glad to know you enjoyed the food and found good value in your experience. Your feedback is important to us and we'll ensure your future visits are more enjoyable. We hope to see you again soon.
   

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6. RS

   RyanS

   Greater Boston3 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had an 11 mile month old baby, who was more well Behaved then the staff and adults in the restaurant, and a party of 8, and were made to wait 45 mins after our reservation to be seated. Once finally seated all I can say to describe the entire experience is “absolute chaos in hell” We weren’t out the door until after 11pm once we finally received all the food we ordered and payed the bill. Management of Reservations at this restaurant can politely be described as Poor at best.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 4 days ago

   Hey Ryan, We're really sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We understand that waiting can be frustrating, especially when you have a young child and need to be somewhere. We're sorry for the long wait you experienced, and we apologize for the inconvenience. We strive to provide excellent service to all our guests, and it's clear we missed the mark during your visit. Your feedback is invaluable to us and we'll certainly address this issue. We hope you'll give us another chance to show you the service we're known for. The Management Team
   

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7. E

   Ernest

   Orlando1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 2

   Great food, expertly prepared, but very noisy. Recommend the Filet Mignon. Amazing!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 4 days ago

   Hi Ernest, Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you enjoyed our Filet Mignon and found it to be amazing. We always aim to provide our guests with an exceptional dining experience, so we're glad to know we hit the mark for you. We also appreciate your feedback regarding the noise level. We always strive to create a comfortable atmosphere for our guests, and your input helps us do just that. We'll definitely take your comments into consideration as we continually work on improving our restaurant. Thank you again for your review and we look forward to serving you again soon! Best regards, The Management Team at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL
   

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8. J

   Jeff

   Chicago1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Simply horrible. Resembled a madhouse on the wrong drugs that night. Service was poor due to short staffing, confusion and general mayhem. No one at our table enjoyed the experience.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded today

   Dear Jeff, We’re truly sorry to hear about your chaotic experience during your recent visit. The poor service and overall mayhem you described are unacceptable, and we deeply regret that we failed to provide the quality dining experience you expected. Staffing challenges may have contributed to the confusion, but this isn’t an excuse. We appreciate your feedback and will work to improve our staffing and service to prevent this from happening again. Thank you for sharing your experience. We hope you’ll consider giving us another chance to deliver the excellent experience we strive for. Best regards,
   

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9. R

   Robert VIP

   Orlando48 reviews

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our third time dining at Benihana, located at The Hilton in Lake Buena Vista. Service was great, food was hot and tasty right off the grill and we had fun there as always watching our food being prepared. Highly recommend this location to anyone.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 6 days ago

   Thanks for the feedback, Robert! We're thrilled to hear that you enjoyed your dining experiences at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's wonderful to know that our service and food met your expectations. We strive to provide a fun and memorable dining experience for all our guests. Your high recommendation means a lot to us. We look forward to serving you again soon!
   

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10. R

    Rodrigo

    Unspecified1 review

    1.0

    Dined on March 3, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    They only seat us within 2 hours after the time that we booked. We spend 4 hours there. Everyone was complaining.
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on March 4, 2025

    Thanks for visiting us, Rodrigo. We're sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We understand how frustrating it must have been to wait for so long, especially after having a reservation. We're always looking for ways to improve our customers' experiences, and your feedback is invaluable. We will take it into account as we continue to strive for excellence in our service. We hope you'll give us another chance to make your next visit more enjoyable. Best regards, The Management Team
    

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