Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Review summary

1. S

   Steve

   VIP

   New York City

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Although we booked a table we gad to wait 35 minutes to go through. Was awfully expensive fir what it was.
   

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2. J

   Jeremy

   Orlando

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   I’ve been to a ton of hibachi places. This unfortunately is probably the worst and even more painful, most expensive. Grill was dirty with old food before they started cooking, soup is literally like beef broth, salad ginger dressing is meh, the veggies and rice were the same. I can say my steak was good and cooked perfectly. I’m usually a big fan of giving good reviews but this place really isn’t in line for the price. My entire family of five felt the same. Also it’s a little crazy to have someone vacuuming under the tables of occupied areas while they eat. The manager had the personality of a potato and walked past the family at least 5x with no acknowledgement, but I can say the rest of the staff was very friendly and attentive.
   

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3. A

   April

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 2

   We had to wait an hour MORE past what our reservation time was. There was no space to wait in the restaurant so we had to wait in the car. The saving grace was our waitress, even the cook was trying to keep the enegry up. A more realistic time would have been fine up front, we were willing to wait because we eer booking on Christmas.
   

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4. M

   Michael

   Houston

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The place was so busy, the employees were stressed and the food wasn’t at its best. Because of the busy holiday, we know better next time than to come on such a busy night.
   

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5. A

   Antonio

   VIP

   Orlando

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Our server was good but customer service at the reception is horrible. Rude.
   

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6. S

   Sonya

   Charlotte

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The overall experience was good, but restaurant was pricey for the items on the menu.
   

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7. N

   Nathalia

   Orlando

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very good food, REALLY good, the service is fun, we had to wait a bit but it's understandable. Kinda pricey for tourists, but it's a fair price.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Hello Nathalia, Thank you for taking the time to share your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We're delighted to hear that you enjoyed our food and found our service to be fun. We understand your concern about the wait time and pricing. We strive to provide a balance between quality and affordability, and we're sorry if it seemed high. We appreciate your feedback and will continue to work on providing an experience that is worth the price. Best regards, The Management Team
   

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8. T

   Tracy

   Baltimore

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   I don’t usually write reviews but this was the worst experience I’ve every had. The only savings grace was the Teppan Chef Jay. The food was great but the service beyond that was terrible. We were a party of 5 adults stuffed on a corner I had to hold my plate on my lap to eat. We were seated with a nice family of 4, 2 children and 2 adults that were given the same space as we were. Looking around there were no more than 8 at most tables. The waitress never cleared our dirty glasses, starter plates and bowls. Normally not a big deal but when space is at a premium it became a problem. The only time she checked on us with urgency was to see if we wanted dessert and box before we even finished our meal. I’m guessing it’s a timed experience and our time was up. Needless to say it’s was a $600 meal for 5 adults, with tip. We are retired and enjoy eating out and don’t have an issue spending that much money or more on a meal but it was a big waste for what we got, topping it off the hostess validated our parking ticket incorrectly and we had to pay almost $30 to get out of the self parking area…Chef Jay is the only part that saved it…
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Thanks for the review, Tracy. We're truly sorry to hear about your recent experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's disappointing to hear that we fell short in meeting your expectations, especially considering your past experiences with us. We understand how important it is to have a comfortable dining experience, and we apologize for the inconvenience caused by the seating arrangement and the service. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide a better dining experience.
   

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9. L

   Liz

   VIP

   Tahoe

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited a long time and had to leave because we were still not seated and did not have a server
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Thanks for visiting us, Liz. We're truly sorry to hear about your recent experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's clear that we fell short of our usual standards, especially when it comes to timely service and seating. We understand how frustrating it must have been for you and your family to wait for so long. We assure you that this is not the standard we strive to meet. We appreciate your feedback and will work hard to improve our service. We hope you will give us another chance to provide you with the dining experience you deserve. The Management Team
   

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10. C

    Celso

    Orlando

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    For a brazilian, as every time benihana is amazing
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days ago

    Hey Celso, we're thrilled to hear that you enjoyed your experience at Benihana Orlando! It's always a pleasure to serve guests from Brazil. I'm Brazilian as well and love to work for Benihana! We're glad to know that you enjoyed our food and service. We noticed that you rated our value a bit lower and we appreciate your feedback. We're always striving to provide the best experience for our guests and your feedback helps us do that. Looking forward to serving you again soon! Best, The Management Team
    

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